Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
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Lees wat reviewers zeggen
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
4,0
Goed
280 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Steph handled my issue easily
Steph handled my issue easily. Great customer service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Cheree,
We’re glad to hear your experience with Steph was a positive one. It’s great to know your issue was handled smoothly and that you were satisfied with the support you received.
We understand how important it is to get quick and effective assistance, and we’re happy Steph was able to make the process easy for you. Your feedback means a lot and helps reinforce the standard of service we aim to provide to all customers.
Thank you for taking the time to share your experience.
Warmr regards
Tavio
Very helpful and friendly staff
Juliene Was super helpful and friendly with any concerns or questions that I had. I was able to get the help I needed super quickly! Thank you! Would recommend this company.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Angela,
Thank you for sharing your experience. We truly appreciate your kind feedback and are glad to hear that Juliene was able to assist you in a helpful and friendly manner.
It’s great to know that your questions and concerns were addressed quickly and that you received the support you needed without delay. Providing timely and effective assistance is something we always strive for, so your feedback means a lot to the team.
We’re also grateful for your recommendation and your trust in our company. We look forward to continuing to provide you with the same level of service in the future.
Warm regards,
Tavio
Glide was amazingly helpful
Glide was amazingly helpful. Glide was very patient to take the time to help me out with an unwanted subscription. Thank you so much for your help. ❤️
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Linda,
Thank you for sharing your experience. We understand how frustrating unwanted subscriptions can be, and we’re glad to hear that Glide was able to assist you with patience and care throughout the process.
It’s great to know that your concern was handled in a supportive and helpful way, especially when dealing with something as important as subscription management. We always aim to make these situations as smooth and stress-free as possible.
We appreciate your feedback and are happy we could help resolve the issue for you.
Warm regards,
Tavio
My issue was resolved quickly and…
My issue was resolved quickly and satisfactorily by Alden. Very pleasant experience.
18 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Trese,
Thank you for taking the time to share your experience.
We’re very pleased to hear that your issue was resolved quickly and to your satisfaction by Alden. We understand how important it is to have concerns addressed efficiently, and it’s great to know that the support you received led to a smooth and pleasant experience overall.
Alden will be glad to hear your kind feedback. We always aim to provide helpful, respectful, and timely assistance, and it’s rewarding to know we met that standard for you.
We truly appreciate your support and recommendation. If you ever need assistance again, we’re always here to help.
Warm regards,
Tavio Team
Kris in customer service helped me a…
Kris in customer service helped me a lot!
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Nancy,
We’re really glad to hear about your positive experience with Kris from our customer service team!
Thank you for sharing your feedback and highlighting the support you received. We understand how important it is to get timely and helpful assistance, and we’re happy to know Kris was able to step in and provide the help you needed.
Your kind words mean a lot to us and help reassure other customers that they can expect attentive and reliable service from our team. We’ll be sure to pass your appreciation along to Kris.
Warm regards,
Tavio
Happy ending to an unfortunate glitch
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved the problem. She credited my card and gave the item that was sent (and ofwhich I was going to return) as a gift to me. I rate her work ethics as "Excellent!" My card was quickly credited.
16 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Suzanne,
We sincerely apologize for the inconvenience caused by the system glitch that resulted in your order being placed under an unintended autoship. We understand how frustrating unexpected subscriptions can be, and we appreciate you bringing this to our attention right away.
We’re very glad to hear that Steph was able to assist you promptly and resolve the issue efficiently. We’ll be sure to pass along your kind feedback about her helpful and professional support.
Your experience matters to us, and we’re continuously working to improve our systems to prevent situations like this from happening again. Thank you for taking the time to share your feedback. It helps us serve our customers better.
Warm regards,
Tavio
Pay attention to autoship
I didn't realize i had an autoship and customer service was unable to stop the shipment when I contacted them. However, customer service did offer a solution to keep the shipment with discount which was appreciated. Overall I give 4 stars for good customer service. I'm still waiting to see an improvement with castor oil. I am hopeful that this works!
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Shannon,
Thank you for sharing your experience and for taking the time to leave your feedback.
We’re sorry to hear about the confusion surrounding the autoship and that you were unable to stop the shipment when you first reached out. We understand how frustrating that situation can be, especially when timing is important. We also appreciate you highlighting that our customer service team was able to offer a discounted solution to help make the situation a bit easier for you.
Your feedback regarding the castor oil is also noted, and we understand that results can take time. We truly appreciate your patience and your openness to giving the product a fair chance.
If you need any further assistance or have any questions moving forward, our team is always here to help.
Warm regards,
Tavio
Thank you Albey for taking care of…
Thank you Albey for taking care of canceling my subscription.
Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I on until my life gets back on track and I have ability and time to give your product a try.
Thanks and God Blees you Albey for your great service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Rita,
We’re truly sorry to hear about your loss and extend our deepest condolences to you and your family during this difficult time. Thank you for taking a moment to share your experience with us despite everything you’re going through.
We’re glad Albey was able to assist you promptly with canceling your subscription and ensure everything was handled as requested. Your peace of mind is very important to us, and we completely understand the need to pause things while you focus on your family and getting back on track.
When you feel ready in the future, we’ll be here and happy to assist you whenever you decide to give our product a try.
Thank you again for your kind words and for allowing us to support you.
Warm regards,
Tavio
Ana was so wonderful with assisting me…
Ana was so wonderful with assisting me with my situation. She was so thoughtful and very kind. I felt that she went above and beyond in helping me.
The castor oil is a very good product.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Ellen,
Thank you for sharing your experience. We’re glad to hear that Ana was able to assist you thoughtfully and kindly throughout your situation. It’s especially meaningful to know she went above and beyond to ensure you felt supported and well taken care of.
We also appreciate your feedback on the castor oil product and are pleased to hear that you find it to be a good product. Your comments help us understand what we’re doing well and continue improving.
We truly value your support and are grateful you took the time to leave this review.
Warm regards,
Tavio
Steph resolved my issue to perfection
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kate,
Thank you for taking the time to share your experience. We’re glad to hear that your issue was resolved to perfection and that Steph was able to assist you effectively.
We understand how important it is to have concerns addressed quickly and correctly, and we’re pleased that the support you received met your expectations. Feedback like yours helps reassure other customers that they can rely on us when they need help.
We truly appreciate your kind words and your trust in our service.
Warm regards,
Tavio
I did not want a subscription
I did not want a subscription, and the company quickly responded to cancel the subscription and cancel the charge.
1 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
We’re sorry to hear about the confusion regarding the subscription and that your experience initially did not meet expectations. We understand how important it is for customers to have full clarity and control over their purchases, especially when it comes to recurring charges.
We’re glad to know that our team was able to respond quickly to your request and assist in cancelling the subscription and addressing the charge. That said, we recognize that the situation itself was frustrating, and we appreciate you bringing it to our attention so we can continue improving our processes and communication.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Tavio
Nicole was really truly helpful during…
Nicole was really truly helpful during a difficult time with ordering and finances. The customer support and genuine empathy from his company made me cry. It is not often you see businesses conduct themselves this way.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Brandy,
We’re especially grateful for your kind words about Nicole. Providing compassionate, understanding, and supportive service is something we strive for every day, and it means so much to know that Nicole’s empathy and care made a meaningful difference for you. Moments like these remind us why genuine human connection matters in customer service.
Your feedback is incredibly touching, and we’re honored to have been able to support you when you needed it most. Thank you again for your heartfelt review and for recognizing the care our team puts into helping our customers.
Warm regards,
Tavio
Steph was willing to solve the issue to…
Steph was willing to solve the issue to my satisfaction
and kept honest to her word and friendly replied back,
thanks
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jerry,
Thank you for taking the time to share your experience.
We’re truly glad to hear that Steph was able to support you and resolve the issue to your satisfaction. It’s especially important to us that you felt she was honest, friendly, and followed through on what she said. This is the kind of service we strive to provide consistently.
Your feedback means a lot and helps reinforce the importance of clear communication and dependable support within our team. We appreciate you giving us the opportunity to assist you, and we’re grateful you chose to share your experience so others can see it as well.
Warm regards,
Tavio
Ivie
I had trouble receiving my order. Ivie the customer service rep took care of the problem and I am thankful for that.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Barry,
Thank you for sharing your experience. We’re sorry to hear you had trouble receiving your order, as we understand how frustrating delays or delivery issues can be.
We're glad to know that Ivie was able to step in and resolve the problem for you and that the matter was taken care of to your satisfaction. We appreciate you taking the time to recognize her support.
Your feedback is important to us, as it helps us continue improving both our service and the customer experience.
Warm regards,
Tavio
Ana was of great help to me
Ana was of great help to me. I had mistakenly ordered auto ship, which, currently, is not for me. Ana got into the system and cancelled auto ship for me, and also refunded my account. She did this rapidly, and was also very professional and kind. Thank you.😊
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Liz,
Thank you for your feedback and for sharing your experience.
We’re sorry to hear that the auto-ship option was not the right fit for you at this time. We understand how important it is to have clear control over your subscriptions, and we appreciate you bringing this to our attention.
We’re very glad to hear that Ana was able to assist you promptly by cancelling the auto-ship and processing your refund. It’s great to know the matter was handled quickly, professionally, and with kindness.
We truly appreciate your comments and the opportunity to make things right. If you need any further assistance in the future, our team is always here to help.
Warm regards,
Tavio Team
This is the worst Online experience I…
This is the worst Online experience I have ever had. First of all, I never received the product. After receiving a confirmation of delivery in February, I made inquiries and they told me it was probably delivered to someone else. I checked with all my neighbors no one received it. After several more inquiries, I told them that I would like a refund. Then I found on my credit card that it was a subscription. I have sent at least a dozen emails asking them to stop the subscription. I keep getting an apology email with reasons why they are unable to stop the subscription. Make note that I have never received anything. My credit card company was able to put a cancellation on the payment. Then they told me that I would have to remove this in order for them to stop the subscription. Worst Customer Service worst experience I’ve ever dealt with. I can’t even speak to the product because I never received it.
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Nancy,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you’ve gone through. We are very sorry that you never received your order despite the delivery confirmation and that your efforts to locate the package with neighbors were unsuccessful. Situations like this are not acceptable and do not reflect the standard of service we aim to provide.
We also understand how upsetting it has been to discover the subscription charges and to repeatedly request cancellation without seeing a resolution. We regret the repeated back and forth and the lack of clear resolution from our side, especially given that you did not receive the product at all. Your concerns regarding billing and subscription handling have been noted and will be reviewed internally to help prevent this from happening again.
We appreciate you bringing this to our attention and we are truly sorry for the overall experience you’ve had. If you are willing, we would like the opportunity to further review your case and ensure everything is fully addressed and properly resolved.
Warm regards,
Tavio
Excellent customer service
Louren was very knowledgable, efficient and prompt in resolving my issue. Thank you.
18 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Helena,
Thank you for your feedback.
We’re pleased to hear that Louren was able to assist you in a knowledgeable, efficient, and prompt manner while resolving your issue. We understand how important it is to have concerns addressed quickly and accurately, and we’re glad your experience reflected that level of support.
We appreciate you taking the time to share your experience, and we value your trust in our service.
Warm regards,
Tavio
EXCELLENT CUSTOMER SERVICE!
Lauren has been extremely caring and considerate in the process of acquiring Tavio. I had questions and Lauren answered them thoroughly and promptly. I feel very cared for as a client and deeply appreciate the quality of attention that has been put into this process for me. I would highly recommend Tavio to anyone searching for a reliable high quality product backed by fabulous customer service. I’m very grateful to Lauren for all the time invested into answering my questions.
18 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Nadine,
Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate your thoughtful feedback and are so happy to hear that Lauren provided such caring, considerate, and attentive support throughout the process of acquiring Tavio.
It’s especially meaningful to know that all of your questions were answered thoroughly and promptly, and that you felt genuinely valued and cared for as a client. Creating a positive and supportive experience for every customer is something we take great pride in, so your comments mean a great deal to our entire team.
Lauren’s dedication to providing detailed assistance and personalized care is exactly the level of service we strive for, and we’re thrilled that her efforts made such a lasting impression. We will absolutely share your kind words with her, as we know she will be incredibly grateful to hear them.
Thank you once again for your trust, recommendation, and support. We’re honored to have been part of your journey with Tavio and look forward to being here for you whenever you need us in the future.
Warm regards,
Tavio
Customer Service
The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I received the credit within 3 days. Their customer service department is top notch. This is why I gave them a 4* review.
1 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Penny,
Thank you for taking the time to share your experience.
We understand how frustrating it can be to discover an autoship order you weren’t expecting, and we’re sorry to hear that customer service was unable to stop the shipment when you first reached out. We appreciate you sharing that our team was still able to offer a helpful solution by providing a discount to keep the shipment, and we’re glad that option was valuable for you.
We also hear your feedback regarding the castor oil and your hope to see improvements with continued use. Results can vary from person to person, and we appreciate your patience as you give the product time to work.
Thank you again for your honest feedback and for giving us the opportunity to support you.
Warm regards,
Tavio
Steph was incredible very through and…
Steph was incredible very through and thoughtful and incredibly nice.
Really appreciate the help.
Thank you
5 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jerry,
Thank you for sharing your feedback.
We’re really pleased to hear that Steph was incredibly thorough, thoughtful, and kind throughout your experience. It’s always great to know when our team members are able to provide clear, supportive help and make things easier for our customers.
Your kind words mean a lot, and we’ll be sure to pass your appreciation on to Steph. We’re glad we could assist you, and we truly appreciate you taking the time to leave this review.
Warm regards,
Tavio
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