I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Ana gave me excellent service. I was canceling a subscription and she presented offers to try and keep my business in a professional manner. Not pushy or rude as I have experienced with other vendors... Toon meer
Bedrijf heeft geantwoord
Issue 1: no email was sent confirming my order and issue 2: I inadvertently ended up with a subscription I did not want. The product arrived and all was well. Then I received another bottle of casto... Toon meer
4,0
Goed
271 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
What's the point!!
What's the point!!! You say you understand, but you don't amd you dont care about people. Because if this, I am short on grocery money. So you can just go "Love" yourself. (U know what that means) I will make sure to tell everyone I know and others how horrible your company is. I hope your company goes under!!!!
6 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Cindy,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how upsetting it must be to feel unheard, especially when the situation has affected your grocery budget and caused additional stress.
We sincerely apologize for the frustration surrounding your concerns and for any disappointment caused by your experience with our service. We never want any customer to feel that their concerns are not being taken seriously, and we regret that we fell short of your expectations.
Your feedback is important to us, and we appreciate you taking the time to share it. We remain committed to improving our customer experience and reviewing situations like yours to better serve our customers in the future.
Warm regards,
Tavio
Glide was very efficient in handling my…
Glide was very efficient in handling my request and was extremely kind and professional. I truly appreciate the service that I received.
27 april 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Joyce,
Thank you for making the time to share your experience. We truly appreciate your kind words and are delighted to hear that Glide was able to assist you efficiently while providing professional and courteous service throughout the process.
We understand how important it is to receive prompt, clear, and respectful support when reaching out with a request, and we're pleased that Glide was able to meet your expectations and help resolve your concerns smoothly.
Your feedback means a great deal to our team. Thank you for your trust and support, and we look ofrward to assisting you again whenever you need us.
Warm regards,
Tavio
Steph has gone beyond customer service…
Steph has gone beyond customer service for me to get my refund back to me. Great service!!
26 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Sherri,
Thank you for shairng your experience. We understand how important it is to have any refund concerns handled promptly and professionally, and we're glad we could assist you throughout the process.
Providing timely support and keeping our customers informed every step of the way is always our goal. We're delighted to hear that Steph was able to go above and beyond to help resolve your refund request and deliver the level of service you deserved.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to leave this feedback. Thank you for your support, and we look forward to assisting you again whenever you need us.
Warm regards,
Tavio
I was trying to cancel my subscription…
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled my subscription in a timely manner. I really appreciated this, she is an excellent person, I recommend her any day. Thank you again, Arline Koppenhaver
27 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Arline,
Thank you so much for sharing your experience.
We understan dhow concerning it can be when you're trying to cancel a subscription and continue seeing a pending charge. We're glad you reached out to our support team so we could review the situation and assist you promptly.
It's wonderful to hear that Ana was able to resolve your concern quickly and successfully process your cancellation. We truly appreciate your kind words and recommendation. Providing timely, helpful, and reliable support is always our goal, and we're delighted that Ana was able to make the process smooth and stress free for you.
Thank you again for your feedback and for giving us the opportunity to assist you. We wish you all the best and are always here if you need help in the future.
Warm egards,
Tavio
Ana gave me excellent service
Ana gave me excellent service. I was canceling a subscription and she presented offers to try and keep my business in a professional manner. Not pushy or rude as I have experienced with other vendors. I remember good service and its reflection on your products.
26 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Catherine,
Thank you for sharing your experience. We understand how important a smooth and respectful cancellation process is, and we appreciate you allowing us to assist with yours.
We're glad to hear Ana provided professional, non-pushy support while offering options in a courteous way. We’ll be sure to pass along your kind words to her and the team.
Your feedback is truly appreciated, and we’re grateful for your time and support.
Warm regards,
Tavio
Steph is amazing!
I had some issues with my order and emailed Tavio. Steph replied almost immediately, and rectified the issues very promptly and efficiently. Thank you Steph!
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Karen,
Thank you for sharing your experience. We sincerely apologize for the issues you encountered with your order and appreciate you giving us the opportunity to make things right.
We're glad Steph was able to respond promptly, address your concerns, and provide efficient support throughout the process. Delivering timely and effective customer service is very important to us, and it's wonderful to hear that Steph was able to assist you positively.
Thank you for your kind words and for choosing Tavio. We truly value your feedback and look forward to serving you again in the future.
Warm regards,
Tavio
I have never in my life had such great…
I have never in my life had such great customer service. Steph was super helpful responding immediately and taking care of my issue. I am so hesitant to order from online companies it's always a a headache and this was the smoothest transition and I cannot recommend enough. Thank you Steph
26 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lisa,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Steph was able to assist you promptly and make the process smooth and stress-free.
We understand that ordering from online companies can sometimes feel uncertain, so it means a lot to know that your experience exceeded expectations. Providing responsive support and making sure our customers feel taken care of is always our goal.
Your recommendation truly means a great deal to us. Thank you again for your support and we look forward to serving you again in the future!
Warm regards,
Tavio
The response was quick and Steph…
The response was quick and Steph resolved my issue.
26 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you for taking the time to share your feedback. I'm glad I was able to assist and help resolve your issue quickly.
We understand how important it is to receive timely support, and we're always committed to making the process as smooth and straightforward as possible. Your kind words are truly appreciated, and we're grateful for the opportunity to help.
Thank you again for your review and for choosing us. We value your support and look forward to assisting you whenever needed.
Warm regards,
Christia
Tavio Team
So my first order took 3 to 4 weeks to…
So my first order took 3 to 4 weeks to receive. I finally got it. I didn’t know it was going to be every 2 months so I was billed again for the oil. I emailed soon as I seen the order and canceled it. Was a little upset on how long it took to get the first time. Within a couple days I was emailed back and was refunded the money. I appreciate that one. But the order is still on its way and still not here. But thanks for the cancellation and quick refund. Ken
18 mei 2026
Review zonder uitnodiging
Ivie gave me great customer service!
Ivie gave me great customer service!
Thank you! 😊
26 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Deb,
Thank you for your kind words! We’re so pleased to hear that Ivie provided you with great customer service and was able to assist you with your concerns. Delivering a helpful and positive experience is always our goal, and it's wonderful to know Ivie made a difference.
We truly appreciate you taking the time to share your feedback. Your support means a lot to us, and we look forward to assisting you again whenever you need us.
Warm regards,
Tavio
Warm regards,
Christia
Tavio Team
Steph was able to process my return
Steph was able to process my return, with polite and clear instructions. Thank you!
25 mei 2026
Review zonder uitnodiging
LOUREN was kind and patient
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Joanna,
Thank you for sharing your feedback. We’re delighted to hear that Louren was kind and patient while assisting you. Providing attentive, compassionate, and helpful support is something we strive for, and we’re glad Louren made your experience a positive one.
We truly appreciate you taking the time to recognize Louren’s efforts. Your feedback means a lot to us, and we look forward to serving you again in the future.
Warm regards,
Tavio
Positive outcome.
I appreciated that there were several offers to choose from, with the unfortunate mix-ups. I valued Ivie, who was trying hard to resolve the situation.
26 mei 2026
Review zonder uitnodiging
Their castor oil may not be castor oil
Their castor oil is way more expensive than anyone else. I have used castor oil for years. Castor oil is a fairly thick viscous oil with a distinctive scent. However, the castor oil from this company is thin has a floral aroma and does not have any of the properties that I am used to with castor oil.
25 mei 2026
Review zonder uitnodiging
Never recived my order
Never recived my order. They said it was delivered. I was home that day they said it was and it was not. Buyer beware
21 maart 2026
Review zonder uitnodiging
Unknown subscription
Issue 1: no email was sent confirming my order and issue 2: I inadvertently ended up with a subscription I did not want. The product arrived and all was well. Then I received another bottle of castor oil which as said I don’t remember ordering and hence I found out that I was on subscription. Your company does not make it clear and I imagine this happens to many people. The best part was your customer service person Ivie who gets 5 stars for a prompt response when I requested to cancel the subscription.
4 mei 2026
Review zonder uitnodiging
Steph was great
Steph was great. She promptly returned my email and answered my requests.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Steph,
Thank you so much for taking the time to share your feedback! We're delighted to hear that Steph was able to assist you promptly and address your requests effectively. Providing responsive and helpful customer support is very important to us, and it's wonderful to know that your experience reflected that. We truly understand your kind words and your support, and we look forward to assisting you again whenever you need us.
Warm regards,
Tavio
Warm regards,
Tavio
Antwoord van Buytavio
Hi Marilyn,
Thank you so much for your kind feedback! We're delighted to hear that Steph provided you with such a great experience. We understand how important it is to receive helpful, timely, and attentive support, and we're glad Steph was able to assist you effectively.
We truly appreciate you taking the time to share your experience. Positive feedback like yours means a lot to our team and helps us continue providing the level of service our customers deserve.
Thank you for choosing us, and we look forward to assisting you again in the future!
Warm regards,
Tavio
TAVIO CASTOR OIL - BUYER BEWARE
BUYER BEWARE! If u sign up to a castor oil pack from TAVIO, they will subscribe you on going automatic payments of castor oil. It was EXTREMELY DIFFICULT to find how to cancel this auto payment too btw!!!
25 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lisa,
Thank you for your experience, and we sincerely apologize for the frustration you experienced with the subscription process.
We understand your concern regarding being enrolled in an automatic renewal for the castor oil pack and the difficulty you had in locating the cancellation option. This is not the experience we want for our customers, and we’re sorry for any confusion or inconvenience this caused. Your comments are being taken seriously as we review how we can make our subscription details and cancellation steps clearer and easier to manage.
We appreciate you bringing this to our attention, and we’re here to help if you need any further assistance with your account or cancellation confirmation.
Warm regards,
Tavio
Worked through delivery issue
Macver was wonderful to work with. I experienced a delivery issue and Macver made sure that my concerns were heard and taken care of. Very impressed with Macver’s customer service. Tavio is lucky to have Macver!
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Natalie,
Thank you for sharing your experience. We understand how frustrating delivery issues can be, and we're glad that your concerns were properly heard and addressed. Providing timely support and ensuring our customers feel valued are always top priorities for us.
We're delighted to hear that Macver was able to assist you throughout the process and provide the level of care and attention you deserved. Your recognition of Macver’s dedication, professionalism, and commitment to resolving your delivery concern means a great deal to our team.
Thank you for your kind words and for choosing Tavio. We truly appreciate your feedback and are grateful for the opportunity to serve you. We'll be sure to share your compliments with Macver, who will be thrilled to know their efforts made such a positive impact on your experience.
Warm regards,
Tavio
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.