Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
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Lees wat reviewers zeggen
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
281 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Subscription After several attempts to resolve a…
After several attempts to resolve a subscription issue I was contacted by Ivie and she was the one that helped me. She took care of the problem quickly.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for sharing your experience. We sincerely apologize for the frustration and inconvenience you faced while trying to resolve your subscription issue. We understand how important timely support is, and we’re glad Ivie was able to step in and assist you promptly.
It’s wonderful to hear that Ivie took care of the matter quickly and provided the help you needed. We’ll be sure to share your kind words with her, as she’ll truly appreciate the recognition.
Thank you again for your patience and for giving us the opportunity to make things right. We truly value your feedback and support.
Warm regards,
Tavio
Thank you Louren for your assistance in…
Thank you Louren for your assistance in resolving my issues. Her response was immediate and she was very professional, warm and courteous. Exceptional customer service!!
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Eve,
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Louren was able to assist you promptly and provide the professional, warm, and courteous service you deserved.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to Louren. Providing exceptional customer service is always our goal, and we’re so happy we could make a positive impact on your experience!
Warm regards,
Tavio
Thank You for your help.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Janet,
Thank you so much for your kind message. We truly appreciate your patience and understanding throughout the process.
We’re very glad we were able to assist you and help resolve your concerns. Providing prompt, helpful, and caring support is always our goal, and your feedback means a lot to our team.
Thank you again for your support and for taking the time to share your experience with us. We look forward to serving you again in the future.
Warm regards,
Tavio
Macver has been a great support!!
Macver has been a great support got my Tavio usage. I had Nicole who started to help but she kept forgetting options she told me but Macver was great understanding my questions.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Tereza,
Thank you for sharing your feedback. We understand how important it is to receive clear and consistent support, and we appreciate you bringing your experience to our attention. We're sorry for any confusion you encountered during your initial interactions.
We're delighted to hear that Macver was able to provide the assistance you needed. It's wonderful to know that he took the time to understand your questions and support you throughout your Tavio experience in a helpful and professional manner.
Your feedback is greatly appreciated and will be shared with both Macver and our team. Thank you for giving us the opportunity to assist you, and we look forward to continuing to provide you with the level of service you deserve.
Warm regards,
Tavio
The "castor oil" is very thin and smelly
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have another charge on my card and recieve another bottle -- subscription?! Nah.....i am pretty careful about not never subscribing to 'subscriptions', and reading reviews it seems this has happened to other people too. So if you do decide to sign up watch for hidden subscription.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lyndsey,
Thank you for sharing your feedback. We’re sorry to hear the castor oil did not meet your expectations regarding the consistency and scent, especially compared to other organic castor oils you’ve used before. We understand how dissapointing that can be.
We also apologize for your frustration caused by the unexpected recurring charge and additional shipment. We understand your concerns regarding subscriptions and regret that this experience left you dissatisfied.
We appreciate you taking the time to share your experience, as your feedback helps us continue improving both our products and customer experience.
Warm regards,
Tavio
Kris
Kris, was very helpful in resolving my issues in
resolving my issue.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Dorothy,
Thank you for sharing your experience. We’re so pleased to hear that Kris was very helpful in resolving your issue and provided the support you needed throughout the process.
Our team always strives to deliver attentive and efficient customer service, and it’s wonderful to know Kris made a positive impression. We truly appreciate your feedback and your support.
Warm regards,
Tavio
Steph gave me excellent and FAST service
Steph gave me excellent and FAST service
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lisa,
We’re delighted to hear that Steph provided you with excellent and fast service. We understand how important it is to receive prompt, clear, and reliable support, and we truly appreciate you recognizing the effort that goes into helping our customers as quickly and efficiently as possible.
It’s wonderful to know that your experience met your expectations and that Steph was able to assist you in a professional and timely manner. Feedback like yours means a great deal to our team, and it motivates us to continue delivering responsive service and positive customer experiences every step of the way.
Thank you again for your kind words and support. We truly appreciate your trust in our company and look forward to assisting you again whenever needed.
Warm regards,
Tavio
Handled everything very understandable…
Handled everything very understandable and professional
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Linda,
It’s great to hear that your experience was handled in a clear and professional way. It’s important to us that our customers feel supported and informed throughout the entire process, and we’re pleased this was reflected in your interaction.
We appreciate your kind words and are grateful for the opportunity to assist you. Your feedback helps reinforce our commitment to delivering dependable and professional customer service for everyone we serve.
Warm regards,
Tavio
Thank you to Louren
Thank you to Louren! The best customer service I have received in a ling time, much appreciated. Tam M.
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Tam,
We truly appreciate your kind words about Louren and are very pleased to hear that you had such a positive customer service experience. It means a lot to know that the support provided stood out as helpful and memorable for you.
We’re grateful for your appreciation and the opportunity to assist you. Your feedback encourages us to continue delivering attentive and reliable service to all our customers.
Warm regards,
Tavio
Happy customer
Steph was quick to respond and very personable. She came up with a quick and reasonable solution to my issue and I’m grateful.
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Crystal,
We truly appreciate your kind words and are very glad to hear that Steph was able to respond promptly and provide a quick and reasonable resolution to your concern. It’s great to know that the support you received was both personable and helpful throughout the process.
We’re grateful for the opportunity to assist you, and your comments mean a lot to our team. We’ll continue working hard to provide responsive support and ensure our customers have a positive experience every time.
Warm regards,
Tavio
Good followup on problem…
Good followup on problem shipments/order. Hopefully the order will be resolved soon.
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Leona,
Thank you for taking the time to share your feedback.
We’re glad to hear that you’ve found our follow-up on the shipment issue helpful, and we appreciate your patience as we work through resolving the order. We understand how important timely and accurate delivery is, especially when there has been an issue with a shipment.
Please rest assured that we are continuing to monitor and work on your case to ensure it is fully resolved as quickly as possible. We appreciate your understanding and the opportunity to make this right.
Warm regards,
Tavio
Thank toy so much forr your quick and…
Thank you Steph so much forr your quick and through resolution. I really appreciate it. You certainly solved and corrected the problem. You went above and beyond. Thank you for your excellent customer service skills. Thank you thsnk yu! You do your job very well. Thank you. Have a wonderful day!
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Patty,
We’re so pleased to hear that Steph was able to resolve your issue quickly and effectively, and that the outcome met your expectations. It’s great to know the support felt helpful, attentive, and went beyond what you needed to get everything sorted.
We truly appreciate your kind feedback about the service provided. Your comments are valued, and we remain committed to delivering responsive, reliable assistance to all our customers moving forward.
Warm regards,
Tavio
Glide was very helpful and I appreciate…
Glide was very helpful and I appreciate your kindness and understanding in my situation. I will order more oil in the future from your company because of your excellent customer service.
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Peggy,
We’re very glad to hear that you found Glide helpful and that our team was able to support you with kindness and understanding throughout your situation. It’s wonderful to know that the assistance you received made a positive difference and helped restore your confidence in us.
We truly appreciate your decision to order from us again in the future. Your feedback means a lot, and we remain committed to providing reliable products and thoughtful customer service for all our customers.
Warm regards,
Tavio
Tavio
Christia has been very helpful with our order from Tavio. The castor oil was shipped very quickly. The oil works wonders, very happy and pleased with that. Thanks again Christia.
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Monique,
Thank you for your feedback and for letting us know that you’re pleased with the product and that it has been working so well for you.
Providing kind, helpful support and a smooth experience for our customers is always our goal, so your thoughtful words are greatly appreciated. We'll be sure to share your lovely feedback with Christia as well.
Thank you again for your support and for choosing Tavio!
Warm regards,
Tavio
A little surprised to get an email…
A little surprised to get an email asking for more information as to why I was not happy with product
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Carol,
We appreciate you sharing your thoughts with us.
Our team reaches out because we genuinely care about our customers’ experiences and always want to better understand any concerns regarding our products or service. Your feedback helps us improve and provide better support moving forward.
We truly value your honesty and appreciate the opportunity to assist. If there is ever anything more we can do to help, please know that our team is always here for you.
Warm regards,
Tavio
Great customer service
I have been dealing with a lot of online orders lately and a lot of of them. I have not been very happy with! But I have to say that this online company is far as superior to everyone else! I decided to return the products and I was working with someone named Glide. He responded quickly to my emails and he resolved my issue even quicker and I am extremely impressed with this companies Customer service! It’s nice to know that some of these online companies do stand behind their products, and work extraordinarily well with their customers! So thank you for being a company with great customer service!
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kathy,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve had frustrating experiences with online orders in general, and we truly appreciate you giving our company the opportunity to make things right. It’s great to hear that Glide was able to respond promptly and resolve your issue efficiently.
We're glad we could provide a level of service that met your expectations and support you through the return process. Your comments mean a lot, and we’ll continue working hard to ensure our customers receive reliable products and responsive support every time.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Teresa,
Thank you for taking the time to share your feedback. We truly appreciate your kind words and are glad to hear that you found our response prompt, respectful, and kind. Providing timely and considerate support is something we always strive for, so it’s great to know this came through in your experience.
We're grateful for your support and for allowing us to assist you. If you ever need anything in the future, we’re always here and happy to help.
Warm regards,
Tavio
Steph helped me with getting a refund
Steph helped me with getting a refund. I truly appreciate her help. The company offers a money back 30 day guarantee n they honored their guarantee..Thank you Steph for your help n professionalism…
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lizzie,
Thank you for sharing your experience.
We’re glad to hear that Steph was able to assist you and that your refund was processed in line with our 30-day money-back guarantee. It’s important to us that our policies are honored and that customers feel supported throughout the process, so we appreciate you taking the time to recognize both the resolution and the service you received.
Your feedback is valued, and we’re pleased we could help make things right for you.
Warm regards,
Tavio
Took great care of me
Took great care of me. Appreciate the help and quick service/response.
18 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Arielle,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really glad to hear that you felt well taken care of and that our team was able to assist you quickly and efficiently. Providing responsive support and a smooth experience is always our priority, so it means a lot to know we delivered that for you.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Tavio
Christia so kind
Christia was very professional in how she handled this situation. She was very kind in her response. She is someone you would always want to communicate with.
20 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Marlene,
Thank you for taking the time to share your feedback.
We truly appreciate your kind words and are glad to hear that Christia was able to assist you in a professional, kind, and supportive manner. It means a lot to know that her communication and approach made a positive impression and helped make your experience a smooth one.
We will be sure to pass along your appreciation to Christia and the team. Your feedback encourages us to continue delivering the level of service our customers deserve.
Warm regards,
Tavio
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