Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
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Lees wat reviewers zeggen
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
4,0
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280 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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LOUREN was kind and patient
19 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Joanna,
Thank you for sharing your feedback. We’re delighted to hear that Louren was kind and patient while assisting you. Providing attentive, compassionate, and helpful support is something we strive for, and we’re glad Louren made your experience a positive one.
We truly appreciate you taking the time to recognize Louren’s efforts. Your feedback means a lot to us, and we look forward to serving you again in the future.
Warm regards,
Tavio
Positive outcome.
I appreciated that there were several offers to choose from, with the unfortunate mix-ups. I valued Ivie, who was trying hard to resolve the situation.
26 mei 2026
Review zonder uitnodiging
Their castor oil may not be castor oil
Their castor oil is way more expensive than anyone else. I have used castor oil for years. Castor oil is a fairly thick viscous oil with a distinctive scent. However, the castor oil from this company is thin has a floral aroma and does not have any of the properties that I am used to with castor oil.
25 mei 2026
Review zonder uitnodiging
Never recived my order
Never recived my order. They said it was delivered. I was home that day they said it was and it was not. Buyer beware
21 maart 2026
Review zonder uitnodiging
Unknown subscription
Issue 1: no email was sent confirming my order and issue 2: I inadvertently ended up with a subscription I did not want. The product arrived and all was well. Then I received another bottle of castor oil which as said I don’t remember ordering and hence I found out that I was on subscription. Your company does not make it clear and I imagine this happens to many people. The best part was your customer service person Ivie who gets 5 stars for a prompt response when I requested to cancel the subscription.
4 mei 2026
Review zonder uitnodiging
Steph was great
Steph was great. She promptly returned my email and answered my requests.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Steph,
Thank you so much for taking the time to share your feedback! We're delighted to hear that Steph was able to assist you promptly and address your requests effectively. Providing responsive and helpful customer support is very important to us, and it's wonderful to know that your experience reflected that. We truly understand your kind words and your support, and we look forward to assisting you again whenever you need us.
Warm regards,
Tavio
Warm regards,
Tavio
Antwoord van Buytavio
Hi Marilyn,
Thank you so much for your kind feedback! We're delighted to hear that Steph provided you with such a great experience. We understand how important it is to receive helpful, timely, and attentive support, and we're glad Steph was able to assist you effectively.
We truly appreciate you taking the time to share your experience. Positive feedback like yours means a lot to our team and helps us continue providing the level of service our customers deserve.
Thank you for choosing us, and we look forward to assisting you again in the future!
Warm regards,
Tavio
TAVIO CASTOR OIL - BUYER BEWARE
BUYER BEWARE! If u sign up to a castor oil pack from TAVIO, they will subscribe you on going automatic payments of castor oil. It was EXTREMELY DIFFICULT to find how to cancel this auto payment too btw!!!
25 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lisa,
Thank you for your experience, and we sincerely apologize for the frustration you experienced with the subscription process.
We understand your concern regarding being enrolled in an automatic renewal for the castor oil pack and the difficulty you had in locating the cancellation option. This is not the experience we want for our customers, and we’re sorry for any confusion or inconvenience this caused. Your comments are being taken seriously as we review how we can make our subscription details and cancellation steps clearer and easier to manage.
We appreciate you bringing this to our attention, and we’re here to help if you need any further assistance with your account or cancellation confirmation.
Warm regards,
Tavio
Worked through delivery issue
Macver was wonderful to work with. I experienced a delivery issue and Macver made sure that my concerns were heard and taken care of. Very impressed with Macver’s customer service. Tavio is lucky to have Macver!
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Natalie,
Thank you for sharing your experience. We understand how frustrating delivery issues can be, and we're glad that your concerns were properly heard and addressed. Providing timely support and ensuring our customers feel valued are always top priorities for us.
We're delighted to hear that Macver was able to assist you throughout the process and provide the level of care and attention you deserved. Your recognition of Macver’s dedication, professionalism, and commitment to resolving your delivery concern means a great deal to our team.
Thank you for your kind words and for choosing Tavio. We truly appreciate your feedback and are grateful for the opportunity to serve you. We'll be sure to share your compliments with Macver, who will be thrilled to know their efforts made such a positive impact on your experience.
Warm regards,
Tavio
I like the Tavio response team
I like the Tavio response team; they were kind, reasonable and considerate.
23 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your thoughtful feedback about the Tavio response team. We’re delighted to hear that you found our team kind, reasonable, and considerate throughout your experience. Providing compassionate and understanding support is always our goal, and your words truly mean a lot to us. We appreciate your support and look forward to assisting you again whenever you need us.
Warm regards,
Christia
Tavio
Needed to cancel my subscription and…
Needed to cancel my subscription and Glide was quick to respond and handle the situation for me.
He was professional and kind.
17 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Karen,
Thank you for sharing your experience with us. We’re glad to hear that your subscription cancellation request was handled quickly and smoothly by Glide. Providing professional, kind, and efficient support is always our goal, and it's wonderful to know that Glide was able to assist you in a positive way.
We truly appreciate your feedback and thank you for giving us the opportunity to help. If you ever need assistance again in the future, our team will always be here for you.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Donna,
Thank you for sharing your experience with us! We’re so pleased to hear that all of your concerns were fully resolved. Providing prompt, caring, and effective support is always our goal, and it means a lot to know we were able to assist you successfully.
We truly appreciate your trust and support, and we’ll always be here whenever you need us again!
Warm regards
Tavio
Was very nice to have deal with your…
Was very nice to have deal with your customer service. Thanks
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lucy,
Thank you so much for your kind words. We’re truly happy to hear that you had a pleasant experience with our customer service team. Providing friendly, helpful, and efficient support is always our goal, and your feedback means a lot to us.
We sincerely appreciate your support and look forward to assisting you again whenever you need us!
Warm regards,
Tavio
Excellent customer service provided by…
Excellent customer service provided by Christia, she gave me a full refund.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Bea,
Thank you so much for your kind words and for sharing your experience with us. We’re very happy to hear that Christia was able to assist you promptly and provide a full refund to help resolve your concern.
Delivering excellent customer service and making sure our customers feel supported is always our priority. Your feedback truly means a lot to us, and we appreciate you taking the time to leave this review.
Thank you again for your trust and support. We’re always here if you need anything else in the future!
Warm regards,
Tavio
Steph was very timely in answering my…
Steph was very timely in answering my email and solving my concern. Thank you!
23 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
HI Brigit,
Thank you so much for your kind feedback! We're delighted to hear that Steph was able to respond to your email promptly and successfully resolve your concern. Providing timely, helpful, and efficient support is always our goal, and we truly appreciate you taking the time to share your experience. We'll be sure to pass your kind words to Steph. Thank you again for your feedback.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Joyce,
Thank you so much for your kind feedback. We’re truly glad to hear that you had a great experience with our support team. Providing prompt, helpful, and caring assistance is always our goal, and we’re happy we were able to address your concerns and assist you effectively. Your appreciation means a lot to us, and we look forward to helping you again whenever needed!
Warm regards,
Tavio
Albey gave clear instructions and great support!
Albey coached me on procedure, policy, and refund process. The level of communication, kindness, and courtesy was top notch! I felt heard, supported, and respected every step of the way! Thanks, Albey , for making customer satisfaction your top priority!
21 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Gail,
Thank you so much for your feedback and for sharing your experience with us! We’re truly grateful for your kind words and are delighted to hear that Albey was able to guide you through the procedure, policy, and refund process with clear communication and care.
Providing support that is helpful, respectful, and compassionate is always our goal, and we’re so pleased to know you felt heard, supported, and valued every step of the way. We’ll be sure to share your wonderful feedback with Albey and the rest of the team.
Thank you again for recognizing our commitment to customer satisfaction. We truly appreciate your support!
Warm regards,
Tavio
Customer service lady was efficient
Customer service lady was efficient, kind and to the point. Thankyou so much.
23 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kylie,
Thank you so much for your kind words! We're truly happy to hear that our customer service representative was efficient, kind, and able to assist you promptly. Providing a smooth and positive experience for our customers is always our goal, and your feedback means a lot to us. We sincerely appreciate your support and look forward to assisting you again in the future!
Warm regards,
Tavio
Steph was great
Steph was great. Very understanding and patient. Very helpful.
Thank you Steph
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
HI Tracy,
Thank you so much for your kind words and positive feedback! We're truly happy to hear that Steph was able to provide you with understanding, patience, and helpful support throughout your experience.
Our team always strives to provide excellent customer care, and it means a lot to know Steph made such a great impression. We'll be sure to share your appreciation with her.
Thank you again for your support and for taking the time to please leave a review!
Warm regards,
Tavio
Subscription After several attempts to resolve a…
After several attempts to resolve a subscription issue I was contacted by Ivie and she was the one that helped me. She took care of the problem quickly.
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for sharing your experience. We sincerely apologize for the frustration and inconvenience you faced while trying to resolve your subscription issue. We understand how important timely support is, and we’re glad Ivie was able to step in and assist you promptly.
It’s wonderful to hear that Ivie took care of the matter quickly and provided the help you needed. We’ll be sure to share your kind words with her, as she’ll truly appreciate the recognition.
Thank you again for your patience and for giving us the opportunity to make things right. We truly value your feedback and support.
Warm regards,
Tavio
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