Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
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I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
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4,0
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Heeft 90% van zijn negatieve reviews beantwoord
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Outstanding customer service from Louren at TAVIO
Outstanding customer service from Louren at Tavio!
I am writing to formally recognize Louren for her exceptional support. In decades of conducting e-commerce, I have never encountered a customer service representative so dedicated to helping the customer. Even though the standard window to address my specific issue with Tavio was virtually closed, Louren went completely above and beyond her call of duty to find a solution. She turned what could have been a frustrating situation into an incredibly positive experience. Louren, congratulations on your outstanding work, and thank you for your stellar professionalism!
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Olga,
Thank you for taking the time to share such thoughtful feedback and for recognizing Louren’s support. We truly appreciate you highlighting your experience and the detailed context around your concern, especially given the timing challenges you faced with your request.
We are very pleased to hear that Louren was able to assist you effectively and turn a potentially frustrating situation into a positive one. Going above and beyond to find solutions for our customers is exactly the standard we aim for, and it means a great deal to know that her effort made a real difference in your experience with Tavio.
Your kind words and recognition of Louren’s professionalism will absolutely be shared with her and our wider team. We’re grateful for your support and for taking the time to leave this review.
Warm regards,
Tavio
I previously reviewed buytavio and have…
I previously reviewed buytavio and have tried to deal with this company. There doesn't seem to be any way to deal with this company. I did not buy their product on a subscription. My account was charged a second time, so I told them to cancel this subscription which I should not even have. I have checked again and they are saying the subscription is still active. So stay away from this company. Save yourself the money and aggravation.
17 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Janne,
We sincerely acknowledge your concerns regarding the unexpected second charge and the confusion surrounding the subscription status. We understand how frustrating it must feel to experience continued billing after you believed the subscription had been canceled.
To make things right, we have already processed a full refund for the additional charge and taken steps in our system to ensure that no recurring orders or subscription renewals will take place going forward. Your account has been updated accordingly to prevent any further billing.
We truly regret the inconvenience this has caused and appreciate you bringing this to our attention. We value your feedback and hope to have the opportunity to restore your trust in the future.
Warm regards,
Tavio
Excellent customer service
The customer service at Tavio has been OUTSTANDING. Ivie is the special lady who has helped me incredibly. She is an absolute asset to this company.
I ordered castor oil from Tavio, only to find that the castor oil is not pure castor oil. Also, by purchasing this item, unbeknownst to me, I was signed up for auto refills, so was charged a second $114 without me realizing it. Ivie refunded me both charges, and was super polite, super understanding, and a real delight to communicate with.
When ordering from this company, make sure you know whether you are on auto refills or not.
If it wasn’t for Ivie, this company would receive 1*from me, but thanks to her, I’m giving it a 5*.
Thank you Ivie!!
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Melanie,
Thank you for taking the time to share your experience in such detail. We’re very sorry to hear about the confusion regarding the product purity and the unexpected auto-refill charge. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
We’re really glad Ivie was able to support you throughout this situation and provide a smooth resolution. She takes great care in assisting customers with patience and understanding, and we will be sure to pass along your kind words to her and the team.
Your feedback about clarity during checkout and subscription awareness is truly valuable and will help us improve the experience for future customers. We appreciate your honesty and are grateful you took the time to leave this review.
Warm regards,
Tavio
A very thorough explanation and pretty…
A very thorough explanation and pretty quick response back and forth. Very happy.
17 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for sharing your experience and feedback. We truly appreciate your kind words about the thorough explanation and the quick smooth back and forth support and we’re glad to hear you felt very happy with the assistance provided.
It means a lot to our team to know we were able to make the process clear and helpful for you and we look forward to assisting you again anytime you need us.
Warm regards,
Tavio
It seemed all was good
It seemed all was good, except we did not get the product. I did get help from Kris, that is looking into what happened to the products I ordered. I was told that I can get a replacement sent'
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Sheila,
Thank you for sharing your experience, and I’m sorry to hear that the product did not arrive as expected. I understand how frustrating it can be when an order does not reach you, especially after looking forward to receiving it.
I’m glad to hear that Kris has been able to assist you and is currently looking into what happened with your order. It’s important to us that these situations are properly reviewed so we can identify where the issue occurred and prevent it from happening again. We also appreciate your patience while this is being investigated.
In the meantime, I’m happy to confirm that a replacement can be sent to you. We want to make sure you receive the product you ordered as quickly as possible, and we appreciate the opportunity to make this right for you.
Warm regards,
Tavio
Aldin was very thorough and clearly…
Aldin was very thorough and clearly stated what I could expect. Prior to this conversation I felt very frustrated because what I was told by another customer service rep. did not happen. Aldin took care of that and took care of the issues. Thank you for good service.
16 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Thomas,
Thank you so much for sharing your experience. We sincerely apologize for the frustration caused by the earlier miscommunication and understand how disappointing that must have been. We're very glad to hear that Aldin was able to step in, clearly explain the process, and properly address your concerns.
Providing thorough, reliable, and supportive service is always our goal, and we truly appreciate you recognizing Aldin’s efforts. Thank you again for your patience and for giving us the opportunity to make things right.
Warm regards,
Tavio
Subscription cancellation.
It was handled in a very prompt and professional manner.
Thank you!
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Steph,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are glad to hear that your concerns were handled promptly and professionally. Providing timely, respectful, and reliable support is very important to us, and we’re happy we could assist you in a positive way.
Your kind words mean a lot to our team, and we sincerely appreciate your trust and support. Thank you again for giving us the opportunity to help.
Warm regards,
Tavio Team
Terrible company...worst ever!
Terrible company...worst ever!! I asked for a refund for product i never received, then they had the audacity to charge me AGAIN for castor oil i never ordered!! I ordered in February and have never seen the order. Absolutely no customer service, I just get the same canned email saying "so sorry, your item is on the way". I don't want the items now, even if they came.
18 februari 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Laura,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to deal with delays, missing orders, and unexpected charges. We sincerely apologize for the inconvenience and disappointment this has caused.
After reviewing your account, we can confirm that a full refund for the latest purchase has now been processed. We have also cancelled the subscription linked to the order, so no recurring orders or future charges will take place.
We understand that this experience did not meet the level of service we aim to provide, and we appreciate you bringing these concerns to our attention. Thank you for giving us the opportunity to address this, and we truly hope we can regain your trust in the future.
Warm regards,
Tavio
Auto Shipment is not for me!
If you have a special price promotion that includes AUTOMATIC SHIPMENTS, you should put that in BIG PRINT.
THE 2 rather small size jars of Castor Oil that I got with the Castor Oil wrap are enough to last a long time. Before I was even done with the first jar I received a second shipment. I don't go through Castor Oil that fast! I have always bought Cold pressed Organic Castor Oil for my face and body. I've gone thru 32 oz jars, as well as 16 oz jars. I wouldn't order a 2 oz jar, but that's what I received from you. Please don't send me any more. Thank you for giving me a chance to tell you why I was so upset.
16 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Susan,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and confusion regarding the automatic shipments and subscription enrollment. We understand your concern, especially since the product lasted much longer than expected and another shipment arrived too soon.
We appreciate your feedback about making subscription details more visible and will share this with our team. After reviewing your account, we can confirm that the latest order has been cancelled and refunded, and your subscription has also been fully cancelled. Rest assured, no recurring orders or future charges will occur.
Thank you again for your honest feedback. We truly value your comments and hope to regain your trust in the future.
Warm regards,
Tavio
unauthorized auto renewal
Just a heads up that somehow when I bought a Tavio castor oil pack I was signed up for autorenewal of castor oil. I did not see anything that said this and their castor oil is significantly more expensive than others. When I complained to the company all they will do is give me a discount. They won't allow me to return it for a full refund.
UPDATE: They have now said they would give me a full refund and i can keep what is sent.
11 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Donna,
Thank you for sharing your experience in detail and for highlighting the concerns you encountered regarding the castor oil pack purchase and subscription enrollment. It’s understandable that unexpected auto-renewal, pricing differences, and return limitations would be frustrating, especially when this was not clearly anticipated at the time of purchase.
We are glad to hear that the situation has now been resolved with the offer of a full refund and the ability for you to keep the product. While the initial experience was not ideal, it is important that the issue was ultimately addressed and corrected in a fair way.
We appreciate you taking the time to update your feedback, as it helps other customers better understand how issues are handled and what to expect moving forward.
Warm regards,
Tavio
I would like to thank Kris very much…
I would like to thank Kris very much for showing kindness and understanding during my unfortunate circumstance. Kris immediately reconciled my concerns. Thank you again. In the future hopefully if my circumstances change I will be back.
Sincerely,
Patti
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
HI Patti,
Thank you so much for your kind words and for sharing your experience with us. We truly understand that unexpected circumstances can be difficult, and we’re very glad Kris was able to provide the kindness, understanding, and prompt support you needed during that time.
Your appreciation means a great deal to our team, and we’re grateful for the opportunity to help resolve your concerns quickly. We sincerely wish you all the best moving forward, and we would be more than happy to welcome you back in the future should your circumstances change.
Thank you again for your support and thoughtful feedback.
Warm regards,
Tavio
Customer service is excellent and quick…
Customer service, Kris, is excellent and quick and helpful in solving problem I had with the mailing address.
16 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Aida,
Thank you so much for your kind words and for sharing your experience with us. We’re very happy to hear that Kris was able to quickly assist you and help resolve the issue with your mailing address. We understand how important accurate shipping details are, and we truly appreciate your patience throughout the process.
Providing helpful and efficient customer service is always our goal, and your feedback means a lot to our team. We’ll be sure to share your compliments with Kris. Thank you again for your support and for giving us the opportunity to assist you!
Warm regards,
Tavio
I appreciate your excellent service
I appreciate your excellent service, Aldin.
Thank You.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Magi,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that Aldin was able to provide you with excellent service and support throughout your experience with us.
Your appreciation means a lot to our team, and feedback like yours motivates us to continue delivering the best possible care to every customer. We’ll be sure to pass your kind message along to Aldin.
Thank you again for your support and recommendation!
Warm regards,
Tavio
THEY FRAUDULENTLY BILLED ME
I ordered for the packs, but now I don't even trust them as healthy for my body because of the rest of my experience. Tavio subscribed me to ordering more castor oil, which I did not approve. The castor oil sent with my original (only) purchase, has a scent and does not feel like castor oil. I won't use it because I don't think it is castor oil. They billed my card for more castor oil for a subscription, which I never agreed to. I tried to immediately to cancel the order but they said it was already sent, and offered a discount. It took multiple days for them to respond and they are not refunding my money as requested. I again stated I do not want the product and to please refund my money. They offered more of a discount (20%) which I DO NOT WANT. I again sent my request for a refund. Today I received the oil. I have not opened it. Because I want to send it back to them at their expense. The amount of oil, 4-5 ounces, IS LITERALLY NOT WORTH WHAT THEY BILLED. $78 FOR 4 ONUCES. nope. DO NOT BUY FROM THIS SCAMMING, FRAUDULENT COMPANY.
5 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Julie,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had with the subscription, billing, and the concerns surrounding your order.
We understand how upsetting it is to feel enrolled in a subscription you did not intend to continue, especially when it leads to unexpected charges and repeated attempts to resolve the issue. We also acknowledge your concerns regarding the product itself and the disappointment with how your requests for a refund were handled.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and stress this situation has caused. Your feedback is taken seriously, and we appreciate you bringing these concerns to our attention.
Warm regards,
Tavio
They helped me cancel the auto ship…
They helped me cancel the auto ship without hesitation. I’ve not had time to use the product yet but I will soon.
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Ricardo,
Thank you for sharing your experience with us. We’re glad we could help you cancel the auto-ship quickly and without any hassle, and we truly appreciate your feedback regarding the process.
We completely understand that life gets busy, and there’s no pressure at all when it comes to trying the product. We hope that once you have the opportunity to use it, it meets your expectations and becomes a great addition to your routine.
Thank you again for giving us the chance to assist you. We’re always here if you have any questions or need support in the future.
Warm regards,
Tavio
they were very receptive to my email…
they were very receptive to my email and even gave me a 15% return on an item I had purchased. Great customer service.
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Rebecca,
Thank you so much for your kind feedback! We’re glad to hear our team was receptive to your concerns and able to assist you promptly. We’re also happy we could provide the 15% return adjustment on your purchase.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for recognizing our customer service team!
Warm regards,
Tavio
I contacted customer service
I contacted customer service to complain about amount charged to my credit card for another shipment which I had not ordered. Alpin replied and gave me good news. They gave me full refund which is appreciated in these hard financial times.
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jos,
Thank you for sharing your experience with us. We sincerely apologize for the unexpected shipment and the concern caused by the charge to your card. We understand how frustrating this situation can be, especially during difficult financial times.
We’re very glad Aldin was able to assist you quickly and provide a full refund. Our team always strives to resolve concerns with care and understanding, and we truly appreciate your kind feedback.
Thank you again for giving us the opportunity to make things right.
Warm regards,
Tavio
You did not refund me as I sent you two…
You did not refund me as I sent you two emails saying that I did not order this product on autoship. I don’t want the 2nd bottle. I want to send back and get my money refunded. Please contact me with how and where I can return it and get my refund.
Thank you,
Teresa Smith
5 april 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Teresa,
We sincerely acknowledge your concerns regarding the unwanted autoship order and the second bottle, and we’re sorry for the frustration this has caused.
To make things right, we have reviewed your account in our system and processed a full refund for the item in question. Please be assured that the refund has been issued to your original payment method and may take some time to reflect depending on your bank’s processing times. We have also ensured that your account is updated so that no further recurring or autoship orders will be generated going forward.
You do not need to take any further action at this time, as everything has been handled on our end.
We appreciate you bringing this to our attention and thank you for your patience. We hope this resolution helps restore your confidence in us, and we would be grateful for the opportunity to serve you better in the future.
Warm regards,
Tavio
Not certified organic
Not certified organic. 2 month ship time. Castor oil is clear and has perfume in it…almost like baby oil. They will let you return the item but you have to pay to ship it overseas. I was told it would save me more money to just get a 30% refund instead of paying to ship it back. Not made in the US. The story online…I don’t buy it. This company is misleading consumers with its products and providing false claims about refunds. The customer service is responsive, however I question whether it’s AI honestly. I tried to cancel numerous times and then I’d still get an auto ship email which I never signed up for. They also stored my credit card even after I “cancelled” with them.
I will never buy anything from this company and caution you also. By the way, they will respond very cordially to each of these reviews…very innocent to try to gain your trust.
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Catherine,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience, especially around concerns with product authenticity, shipping timelines, unexpected autoship activity, and the challenges you faced when trying to cancel. We understand how frustrating and concerning this situation must have been for you, and we sincerely apologize for any confusion or inconvenience caused.
We also acknowledge your concerns regarding product expectations, including the formulation, scent, and origin, as well as your questions about refund options and return logistics. It’s clear that the experience did not meet your expectations, and we regret that our communication and processes may not have provided the clarity and reassurance you needed. Your feedback regarding billing, subscription management, and account handling has also been noted seriously.
We appreciate you sharing your perspective on customer service interactions as well. While we strive to provide responsive and helpful support, we understand that trust is earned through consistency and transparency. Your comments will be shared with the relevant teams for review as we continue working to improve both our customer experience and communication.
Warm regards,
Tavio
The castor oil is white and smells like…
Update: The company did reach out to me once this review was posted. They did refund the charges. I am just sorry that it had to go this far before they were willing to do something. One would think that 4 emails would have been enough. However, the subscription is now cancelled and the money refunded.
Previous review: The castor oil is white and smells like baby oil. As far as I'm concerned, it's not real castor oil. I have also tried to contact customer service multiple times to cancel any future orders and have received zero response. This company is fraudulent. Do not buy from them!!
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you for taking the time to update your review and share your experience. We are truly sorry to hear about the frustration you experienced with trying to reach customer service, cancel your subscription, and the lack of response to your multiple emails. We also understand your concerns regarding the product’s appearance and scent, and we regret that this did not meet your expectations.
We appreciate you confirming that the refund has been processed and the subscription has been cancelled, though we understand your disappointment that it took multiple attempts to reach this resolution. This is not the experience we want for our customers, and your feedback has been shared with our team to help improve our communication and overall service going forward.
Warm regards,
Tavio
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