Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
Bedrijf heeft geantwoord
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I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
294 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Steph worked for both the company and…
Steph worked for both the company and the customer. Responding to my needs,working to realize them. While trying to keep the account. Resolving The Issue In a Professional Manner. Thank You
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Larry,
We truly appreciate you highlighting Steph’s effort in working closely with both your needs and the company’s process. We’re glad to hear that she was able to respond to your concerns, work toward a resolution, and handle the situation in a professional and balanced manner while still prioritizing your experience.
Your comments mean a lot, and we’re pleased that the outcome met your expectations. We remain committed to providing clear communication, fair support, and a positive experience for all our customers.
Warm regards,
Tavio
Steph was great and so lovely and…
Steph was great and so lovely and helpful with resolving my order. Thanks Steph
15 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Steph,
Thank you so much for your kind words! We’re truly happy to hear that Steph was able to assist you and help resolve your order concerns quickly and smoothly. Providing friendly and helpful support is always our goal, and feedback like yours means a lot to us.
We greatly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to Steph. Thank you again for choosing us!
Warm regards,
Tavio
The customer service was personal
The customer service was personal. A real human, Steph, not only responded quickly to my messages but stayed on top of things and offered multiple solutions to my situation. Beyond what anyone would expect, Steph expressed concern and understanding with kindness. Companies with people who are kind may or may not have a product that meets your needs, but doing business with this company is something that I would confidently recommend.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for sharing your experience with us. We truly appreciate your kind words and are so glad to hear that Steph was able to provide the personal support, quick communication, and thoughtful solutions you deserved throughout the process.
At our company, we understand how important it is for customers to feel heard, supported, and treated with genuine care. It means a great deal to know that Steph’s kindness, understanding, and dedication made such a positive impact on your experience.
Your recommendation and feedback are sincerely appreciated, and we’re grateful for the opportunity to assist you. Thank you again for taking the time to share your experience with other customers.
Warm regards,
Tavio
Ivie was incredible
Ivie was an incredible help with my order! Thank you for your kindness and understanding while helping me!
12 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kalean,
Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words and are so happy to hear that Ivie was able to provide the help, understanding, and support you needed with your order. We understand how important it is to feel heard and taken care of, and we’re glad Ivie made the process a positive one for you.
Your feedback means a great deal to our team, and we’ll be sure to share your appreciation with Ivie. We’re committed to providing caring and reliable customer service, and it’s wonderful to know your experience reflected that. Thank you again for your support and for allowing us the opportunity to assist you!
Warm regards,
Tavio
Louren IS customer service!
Louren was helpful and polite, and she was able to process my request. Great customer service!
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Shannon,
Thank you for sharing your experience. We’re pleased to hear that Louren was helpful, polite, and able to efficiently process your request. Providing clear and supportive assistance is always our priority, and it’s great to know this was reflected in your interaction.
We truly appreciate your kind feedback and are glad you had a positive customer service experience with us. Your comments mean a lot and help reinforce the standard of service we strive to deliver to all customers.
Warm regards,
Tavio
It took too long to get confirmation of…
It took too long to get confirmation of cancel subscription but I have to say they do get right back to you and try to make you feel better while they put you off.
4 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jan,
Thank you for sharing your experience. We’re sorry for the delay in confirming your subscription cancellation and understand your frustration with the process.
We also hear your concern about communication during support interactions. While our team aims to be responsive and helpful, we recognize that in your case the resolution did not feel as timely or clear as it should have been.
Your subscription has been fully canceled, and no further orders will be processed. We appreciate your feedback as it helps us improve the overall customer experience.
Warm regards,
Tavio,
Steph listening to a cry for help-- I…
Steph listening to a cry for help-- I thank you
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Sharon,
Thank you so much for your kind words and for sharing your experience with Steph. We’re truly glad you felt heard and supported during a difficult moment.
Providing compassionate and understanding support is very important to us, and we’ll be sure to share your appreciation with Steph. Your feedback means a lot to our team.
Thank you again for your trust and support. We’re always here whenever you need us.
Warm regards,
Tavio
Glide assist very helpful very prompt…
Glide assist very helpful very prompt response
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Gip,
Thank you so much for your kind words and for sharing your experience with Glide Assist. We’re truly glad to hear that you found our team very helpful and prompt in responding to your concerns.
Providing fast, reliable, and supportive assistance is always our goal, and feedback like yours means a lot to both our team and future customers. We sincerely appreciate your support and look forward to assisting you again whenever you need us.
Warm regards,
Tavio
I have found Louren to be an…
I have found Louren to be an exceptional personal representative for Tavio. I find this company to have a quality product in Castor Oil. I accidentally got on auto subscription and received an order I did not need. Being retired and on a fixed income I contacted the company and inquired about changing that status. Louren is the representative that contacted me. We have worked out an agreeable solution for both the company and for me. It is a win win. Louren has been a gracious and understanding company representative and it's been a pleasure working with her. Thank you Louren for your reciprocating kindness. I'm feeling the love from Tavio. When next I need castor oil Tavio is the company I will contact. Warm regards, Linda
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you for sharing your experience and for your kind words. We’re glad we could assist with the accidental auto-subscription and the unexpected order, and we truly appreciate your openness about your situation as a retired customer on a fixed income. It’s important to us that concerns like these are handled with care and understanding.
We’re especially happy to hear that Louren was able to support you and help reach a solution that worked well for you. Your feedback about her professionalism and kindness means a lot, and we’re grateful for your trust in Tavio and our castor oil product. We look forward to serving you again whenever you need us in the future.
Warm regards,
Tavio
I am extremely grateful for how…
I am extremely grateful for how everything has been handled. Outstandingly professional!!!!
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Christopher
Thank you so much for your kind words and for sharing your experience with us! We’re truly grateful for your patience and appreciate the opportunity to assist you every step of the way.
Providing professional, caring, and reliable support is always our goal, so it means a lot to know that we were able to make things right for you. Your feedback and support are greatly appreciated, and we look forward to continuing to serve you in the future!
Warm regards,
Tavio
The customer support was quick and…
The customer support was quick and professional.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Teri,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that our customer support team was able to assist you quickly and professionally.
Providing prompt, helpful, and caring support is always our goal, and your feedback means a lot to both our team and future customers considering our products.
We sincerely appreciate your support and look forward to assisting you again whenever needed!
Warm regards,
Tavio
Thus company are crooks they took more…
Thus company are crooks they took more money out my bank when I did not subscribe they have not replied to any emails..the oil is toxic watery and smells like baby oil they should be shut down and fined for all there lies
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Lorraine,
We’re sorry to hear about your experience and the frustration you’ve described regarding unexpected charges, lack of response, and concerns about the product.
Issues related to billing and subscriptions are taken seriously, and we understand how upsetting it can be when something does not go as expected or when communication feels unanswered. We also take feedback about product quality seriously, including concerns about consistency, scent, and overall performance.
We encourage you to reach out again through our support channels so your case can be reviewed thoroughly and resolved as quickly as possible. Your feedback is important, and it helps highlight areas where improvements are needed in both service and product standards.
Warm regards,
Tavio
I am on cancer medication and afraid to…
I am on cancer medication and afraid to use Castor oil. They refunded my amount and told me to keep the product. Tavio is one of the easier companies to deal with.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Karen,
Thank you so much for sharing your experience with us. We completely understand your concerns about using castor oil while on cancer medication, and your health and safety will always come first. We truly appreciate you reaching out and allowing us the opportunity to assist you.
We’re glad we were able to process your refund promptly and make the experience as easy and stress-free as possible for you. Your kind words about Tavio mean a great deal to our team, and we’re grateful for your understanding throughout the process.
We sincerely wish you all the best on your health journey, and please know we’re always here if you ever need assistance in the future.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Lindsay,
Thank you so much for your kind words and feedback. We truly appreciate you taking the time to share your experience with us. We understand how important it is to feel heard and supported, and we’re very glad we were able to assist you in a helpful and understanding manner.
Customer satisfaction is always our priority, and your feedback means a lot to our team. Thank you again for your support, and please don’t hesitate to reach out if there’s ever anything else we can help you with in the future.
Warm regards,
Tavio
Ivie gave quick responses
Ivie gave quick responses, was understanding and offered great options. Very grateful for the great customer service.
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your kind words and for sharing your experience with us. We’re truly glad to hear that Ivie was able to provide quick responses, understanding support, and helpful options throughout your experience.
Providing attentive and compassionate customer service is always our goal, and it means a lot to know that Ivie made such a positive impression. Your feedback is greatly appreciated, and we’re grateful for the opportunity to assist you. Thank you again for your support and recommendation!
Warm regards,
Tavio
customer service 👍🏼
Stephanie in customer service was wonderful at resolving my issue. I ordered this product but did not like the smell of it. I am sensitive to smells and this was just overwhelming. I canceled it and was promptly refunded. Then a month later I was charged again and told that my recurring order would be shipped. I immediately emailed the company a couple of times asking them to make sure they did not send it to me because I would not be keeping it. They seem like a great company although I did not even try the product due to the smell.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Bonnie,
Thank you for sharing your experience with us. We sincerely apologize for the confusion with the recurring order and understand your concerns regarding the product’s scent sensitivity. We’re sorry the smell was overwhelming and that the order issue caused additional frustration.
We truly appreciate your kind words about Stephanie and are glad she was able to assist you promptly and help resolve the matter. Providing understanding and efficient support is always our goal.
Thank you again for your feedback and for giving our company a chance. If you ever need assistance in the future, our team is always here to help.
Warm regards,
Tavio
Fab quick response highly recommended.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Elaine,
Thank you so much for your wonderful feedback and for highly recommending us! We’re truly happy to hear that you had a quick and positive experience with our support team. Providing fast, friendly, and reliable assistance is always our goal, so it means a lot to know we were able to meet your expectations.
We also sincerely appreciate you taking the time to share your experience publicly. Your kind words help encourage our team and reassure other customers that we are committed to providing excellent service and support. Thank you again for your trust and support. We’re always here whenever you need assistance!
Warm regards,
Tavio
I did not see any improvement in my…
I did not see any improvement in my symptom, but to be honest I did not use it as often as I should have. I have a hard time, remembering things and setting new habits is extremely difficult for me.
I canceled my subscription and they were quick to honor my request without any problems.
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Teressa,
Thank you for sharing you experience and for taking the time to leave feedback.
I’m sorry to hear you didn’t notice improvement in your symptoms. It’s understandable that building a consistent routine can be difficult, especially when remembering doses or forming new habits is a challenge. Your comments about usage frequency and habit formation are genuinely helpful for understanding real-world experiences with the product.
We also appreciate you noting that your subscription cancellation was handled quickly and without issues. If you decide to try again in the future, we’ll be here to support you.
Warm regards,
Tavio
This product is totally a scam
This product is totally a scam. It is NOT organic castor oil. It isn’t thick, it’s super thin. The oil has a strong fragrance that castor oil shouldn’t have. I have emailed multiple times and they aren’t responding to me. I want to cancel the subscription I didn’t even know I had and they just won’t get back to me. I also want to send the second bottle back as I am too scared to even put the random oil on my body. If there was a minus 1 star I would choose that.
I’m super disappointed there are people in this world like Tavio operating fully out of integrity. It’s very sad.
14 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you for sharing your concerns regarding the product and your subscription.
I understand you are unhappy with the oil’s texture and scent, that it did not meet your expectations, and that you were not aware of or did not intend to enroll in a subscription. I also understand your frustration with the lack of response.
Please contact us at info@buytavio.com so we can review your order details, cancel your subscription if applicable, and make things right for you. We appreciate you reaching out and hope we can restore your trust moving forward.
Warm regards
Tavio
Excellent customer service
Excellent customer service at the highest level. Ana was kind, considerate and respectful of my issue. I was given every opportunity available to resolve my issue and the outcome was positive and expedited in a timely manner. I am very impressed with Ana's professionalism and customer service skills. Thankyou Ana❣️
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Sharan,
Thank you so much for your thoughtful feedback. We’re truly grateful you took the time to share your experience. It means a lot to know that Ana was able to assist you with kindness, professionalism, and care while working toward a positive resolution for your concern.
We’re especially happy to hear that you felt supported throughout the process and that everything was handled promptly. Your words will absolutely be shared with Ana and the rest of our team, as recognition like this inspires us to continue providing the best service possible.
Thank you again for your support and for allowing us the opportunity to help.
Warm regards,
Tavio
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