Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
294 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I had an issue that Ivie resolved in a…
I had an issue that Ivie resolved in a fast and efficient manner.
5 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Teresa,
Thank you for taking the time to share your experience. I’m glad to hear that your concern was resolved and that Ivie was able to assist you in a fast and efficient manner. We understand how important it is to have issues addressed promptly, and we truly appreciate you bringing this to our attention.
It’s great to know that Ivie provided the level of support you needed during your experience with us. We will be sure to pass along your kind feedback, as it means a lot to the team to hear when their efforts make a positive difference.
We appreciate your support and trust, and we’re always here if you need anything further in the future.
Warm regards,
Tavio
They listened to me
They listened to me and took care of a problem that I was having. Ana was great taking care of me.
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Bonnie,
Thank you for taking the time to share your experience.
We’re glad to hear that your concerns were listened to and that the issue you were facing was taken care of. It’s great to know that Ana was able to assist you effectively and provide the support you needed throughout the process.
Your feedback means a lot, and we’re pleased we could help resolve things for you.
Warm regards,
Tavio
Snowbird about to leave
Louren helped me the most. I'm on a timeline and needed help. She was my rock! Thank you so much!
11 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
HI Sheryl,
Thank you so much for your kind words and for sharing your experience with us. We truly understand how important timing can be, and we’re so glad Louren was able to provide the support and assistance you needed during the process.
Your feedback means a lot to our team, and we’ll be sure to share your appreciation with Louren. We’re happy to know she was able to make things easier for you and be a reliable source of help when you needed it most.
Thank you again for your trust and support. We’re always here whenever you need us!
Wamr regards,
Chrisia
Tavio Team
Ivie was very helpful and courteous…
Ivie was very helpful and courteous answering my questions and concerns.
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Anna,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to recognize Ivie’s helpful and courteous support while addressing your questions and concerns.
Providing clear assistance and a positive experience is always our goal, and we’re happy to hear Ivie was able to help make things easier for you. Your kind words mean a lot to our team, and we look forward to assisting you again in the future.
Warm regards,
Tavio
Is it real castor oil??
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow.
Besides taking over 2 months to arrive after ordering, I have tried to cancel the subscription numerous times and was notified again they tried to run my card again the other day.
Buyer beware.
The castor oil packs are nice quality.
1 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Leah,
We hear your concerns regarding the product’s texture, color, and scent, as well as the delays in delivery and the difficulties you’ve experienced with cancelling your subscription and the recent billing attempt.
We also appreciate your feedback on the castor oil packs and understand how frustrating it is when expectations around product quality, order timing, and subscription management are not met.
Please contact us at info@buytavio.com so we can look into this further and work to make things right for you.
Warm regards,
Tavio
Appreciate
Appreciate the quick response and informative information. Was confused about tracking info. One said it was delivered and one said it was in transit. Thank you for helping me with that part of the information requested.
13 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Sheila,
Thank you for your patience and understanding. We sincerely apologize for the confusion caused by the conflicting tracking updates showing both “delivered” and “in transit.” We completely understand how frustrating that must have been, and we’re glad we could help clarify the shipment status for you.
We truly appreciate your kind words about our support team and are happy we could provide the information you needed. If you ever need anything else, we’re always here to help.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Niki,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We understand how important it is to receive timely and helpful support, and we’re glad Louren was able to assist you throughout the process.
Your kind words mean a lot to our team, and we’ll be sure to share your appreciation with Louren. We’re committed to providing the best possible service and support to all of our customers.
Thank you again for your trust and support. We look forward to serving you again in the future.
Warm regards,
Tavio
Clyde was very responsive and…
Clyde was very responsive and appreciated. Though I tried to cancel my shipment, it was already en route. Clyde, I am sure, did all he could within the company guidelines. Thank you!
12 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Michele,
Thank you for sharing your experience. We completely understand how frustrating it can be when a cancellation request comes in after an order has already been processed and shipped. We truly appreciate your patience and understanding throughout the situation.
We’re very glad to hear that Clyde was responsive and supportive while assisting you. Our team always aims to help as much as possible within company guidelines, and your kind words mean a lot. Thank you again for your feedback and support.
Warm regards,
Tavio
Ivie was quick to respond & very…
Ivie was quick to respond & very willing to work with me to resolve the problem. Very satisfied!
12 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Patricia,
Thank you so much for your kind words and for sharing your experience with us! We’re very happy to hear that Ivie was quick to respond and willing to work with you to resolve the issue. Providing helpful, attentive support and making sure our customers feel taken care of is always our priority.
We truly appreciate your patience and understanding throughout the process, and we’re grateful to know you’re very satisfied with the resolution. Your feedback means a lot to our team, and we look forward to serving you again in the future!
Warm regards,
Tavio
The product I purchased is high quality…
The product I purchased is high quality from my perspective. Also, Glide was very helpful and kind with my only concern.
12 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Deb,
Thank you so much for your thoughtful feedback. We’re truly happy to hear that you’re pleased with the quality of the product and that Glide was able to assist you with kindness and care. Your support and positive words mean a great deal to us, and we’ll be sure to share your appreciation with Glide.
Thank you again for choosing us and for taking the time to share your experience!
Warm regards,
Tavio
This castor oil product is beautiful.
This castor oil product is beautiful.
Staff member Mitch is very helpful and professional.
11 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the castor oil product and that it met your expectations.
We also truly appreciate your kind words about Mitch. Providing helpful and professional support is very important to us, and we’ll be sure to pass along your recognition to him. Thank you again for your support and for sharing your experience with others!
Warm regards,
Tavio
Clyde assisted me so helpfully and…
Clyde assisted me so helpfully and graciously. Absolutely great customer service. Thank you, Clyde...and Tavio.
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jane,
Thank you fro taking the time to share your feedback.
We truly appreciate your kind words and are glad to hear that Clyde was able to assist you so helpfully and graciously. We’ll also be sure to pass along your appreciation to Tavio as well. It’s always rewarding for the team to know their support made a positive difference in your experience.
We're grateful for your recognition of our customer service, and we look forward to continuing to serve you in the future.
Warm regards,
Tavio
Thanks to Glide for being so supportive
Thanks to Glide for being so supportive
12 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Maria,
Thank you so much for your kind words and for sharing your experience with Glide. We’re truly happy to hear that you felt supported throughout the process, as providing caring, reliable, and responsive customer service is always our goal.
You feedback means alot to our team and we greatly appreciate you ttakin the time to leave a review. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here and happy to help
Warm regards,
Tavio
Beware and please read the negative reviews here
Hi everyone,
I have wrote a review last week named Liezel about this scammers buytavio, and if you noticed they have a responsed like the rest of the reviews here to look themselves good but don’t really do anything. Since they have charged the amount in my credit card of the oil I didn’t buy, I have sent them emails and asked to refund the amount and stop whatever it is they have done or doing..,charged happened in May 7 until now no response in my email but they have responded here in my review to sound them good. Today I just find it out weird through checking the invoice in the email sent to me on the 7th of May, appears the credit card number ending in 4digits recorded is not my credit card number. I checked my subscription in my phone setting as through my research it said that unauthorised or hidden subscriptions done by merchant normally appears in your phone by checking through Settings in your Apple ID then Subscriptions. Nothing appears that I am subscribe from them.
I went to their website and they have this “manage subscription”. If you click on it, it asks your email address and ask you to press Send. Then it gives you notification to check your email and the link on their email which is clicking a link nowadays is a big “no no”.
I am writing this to warn buyers online of purchasing from this merchant.
7 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Liezel,
We’re sorry to hear about your experience and understand your concerns regarding unexpected charges, subscription issues, and difficulty reaching support. We take this seriously and apologize for the frustration this has caused.
Please contact us at info@buytavio.com with your order details so we can review your case and assist with a refund and resolution as quickly as possible.
We regret the inconvenience and hope to have the opportunity to resolve this and restore your trust in the future.
Warm regards,
Tavio
Many thanks to Louren for excellent…
Many thanks to Louren for excellent customer service and for cancelling my subscription promptly
11 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kirsty,
Thank you so much for your kind feedback. We're very happy to hear that Louren was able to provide you with excellent customer service and assist with cancelling your subscription promptly.
We understand how important it is for our customers to have their concerns handled quickly and smoothly, and we’re glad Louren was able to make the process easy and stress-free for you. Your appreciation means a lot to us, and we truly value your support.
Warm regards,
Tavio
A great product
A great product. Annoying auto subscribe which I hadn’t realised was activated but nicely sorted by Ana with a prompt reply and cancel so I didn’t have to cancel my bank cards. Thank you
7 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Steph,
Thank you so much for sharing your experience. We truly appreciate your honest feedback and understand how frustrating it can be to discover an auto subscription you weren’t expecting. We’re glad Ana was able to step in quickly, resolve the issue promptly, and give you peace of mind without the added stress of having to cancel your bank cards.
It's wonderful to hear that you’re enjoying the product overall, and we’re grateful for your patience and understanding throughout the process. If you ever need any further assistance, our team is always here and happy to help. Thank you again foryour support!
Warm regards,
Tavio
Antwoord van Buytavio
Hi,
We’re glad to hear that you had a great experience and that Ivie was able to support you. It’s always our goal to provide responsive and helpful service, and it’s wonderful to know this was reflected in your interaction.
We truly appreciate your kind words and support. If you ever need anything in the future, our team will be more than happy to assist you again.
Warm regards
Tavio
This is a company that will defraud you and take your money with no discourse
This store makes it impossible to contact them. They place orders and subscribe you without permission and you have no way of contacting them as they provide false links that go no where. I was introduced to them through shop pay and can’t even negate them with Shop pay which I will no longer use. Had to call bank and report fraud and close down my card. They defrauded me out of $45 dollars which is a lot for a product not requested.
11 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Liz,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting it is to feel misled, unable to reach support, and unexpectedly charged. We take concerns about unauthorized orders and subscriptions very seriously, especially when they have caused financial stress and inconvenience, such as having to contact your bank and cancel your card.
We would like the opportunity to look into this properly and make things right for you. We’re able to locate and review your account details to investigate what happened and process any eligible refunds. Please reach out to us directly at info@buytavio.com so our team can assist you promptly and resolve this matter as quickly as possible. We’re here to help and want to ensure this is fully addressed.
Warm regards,
Tavio
Christa was great and helpful all is…
Christa was great and helpful all is good. Thanks
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Robert,
Thank you so much for your kind words and for taking the time to share your experience! We’re very happy to hear that Christia was able to assist you and provide the help and support you needed.
Our team always strives to deliver the best possible customer experience, so it truly means a lot to receive feedback like yours. We’re glad everything worked out well and that all is good on your end.
Thank you again for your support, and we look forward to serving you again in the future!
Warm regards,
Tavio
Stpeh was really nice
Stpeh was cordial, professional and handled things to my satisfaction promptly.
1 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience.
We're very happy to hear that Steph was able to assist you promptly while remaining cordial and professional throughout the process. Providing efficient support and making sure our customers feel heard and satisfied is always our goal.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything else in the future.
Warm regards,
Tavio
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