Wow, these people are responsive! I received an item by mistake. I emailed them and immediately I received a response. Not only did Glide resolve the problem immediately but sent a kind and caring mes... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Toon meer
Bedrijf heeft geantwoord
I was trying to cancel my subscription and wasn’t getting any success, it was still showing you were going to charge me about $40. So I sent an email to customer support and Ana fixed it and canceled... Toon meer
Bedrijf heeft geantwoord
Steph worked with me through multiple e-mails to resolve an issue. She was compassionate, concise, prompt, and showed the human side of customer service that is so rare in today's world. Although I ne... Toon meer
Bedrijf heeft geantwoord
4,0
Goed
295 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Stpeh was really nice
Stpeh was cordial, professional and handled things to my satisfaction promptly.
1 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience.
We're very happy to hear that Steph was able to assist you promptly while remaining cordial and professional throughout the process. Providing efficient support and making sure our customers feel heard and satisfied is always our goal.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything else in the future.
Warm regards,
Tavio
Steph was very helpful.
Steph was very prompt and courteous in replying back to my requests. I really appreciated not having to waste time trying to find where and who to speak with to take care of my business also it was great to get everything taken care of so quickly.
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Donna,
Thank you so much for your kind feedback. We’re glad to hear that Steph was prompt, courteous, and able to assist you quickly and efficiently.
Providing a smooth and hassle free experience is always our goal, and we truly appreciate you taking the time to share your experience with us. Please feel free to reach out anytime if we can help again in the future!
Warm regards,
Tavio
Steph took my concerns and took care of…
Steph took my concerns and took care of them and set me at ease
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Cher,
We're really glad to hear that Steph was able to take your concern seriously and help put your mind at ease. It’s always our goal to make sure every issue is handled promptly and with care, so you feel supported throughout the process. Your feedback shows that Steph was able to do exactly that, and we truly appreciate you taking the time to share your experience.
Thank you again for highlighting the support you received. We understand how important it is to feel heard and reassured when concerns come up, and we’re happy Steph was able to resolve things for you effectively. If you need anything further in the future, we’re always here to help.
Warm regards,
Tavio Team
Fake castor oil
The castor oil I received the bottle wasn't full, smells like perfume, is clear, and very liquid (unlike real castor oil). I was put on a subscription plan even though I only ordered one. It took over 2 weeks to get my product and I got it right before I went on vacation for 2 weeks and it was during this time the next product shipped before I was even able to try it. Terrible.
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Erica,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concerns regarding the product quality (including the scent, consistency, and packaging), the delay in delivery, and the frustration caused by the subscription and the timing of the subsequent shipment while you were away. This is not the experience we aim to provide, and we take your feedback seriously.
We’d like to look into this right away and make things right for you. If it’s okay with you, we can review your account in full, cancel any remaining subscription activity, and process the appropriate refunds. Please email us at info@buytavio.com so our team can assist you directly and resolve everything as quickly as possible.
We appreciate the opportunity to address this for you and hope to restore your confidence in our service.
Warm regarding
Tavio
Buyer Beware!!!!
Buyer Beware!!!!
Said US product. But mailed from China???? Said delivered a month later in the afternoon to my mailbox. My mail comes in the morning and I was home and saw mail delivered that morning.. no product. Had to ask multiple times to get my money back and only after threatening legal action.
25 maart 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Annette,
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it was to receive delivery confirmation despite not receiving the package, especially after the long wait and repeated follow-ups regarding your refund.
To make things right, I’ve gone ahead and processed a full refund for your order. We truly appreciate your feedback and regret that your experience did not meet expectations. Thank you for your patience, and we wish you all the best moving forward.
Warm regards,
Tavio
I have returned one full bottle and a…
I have returned one full bottle and a portion of another! I am expecting a refund! Thank you! Linda Ludwick
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Linda,
Thank you for reaching out and for returning the items. We understand your concern regarding the refund, and we appreciate your patience throughout the process.
We’ve gone ahead and reviewed everything on our end, and we’re glad to confirm that your refund has now been processed successfully. Please allow a few business days for the funds to reflect back to your original payment method, depending on your bank or payment provider.
We truly appreciate the opportunity to make this right. If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to regain your trust and provide you with a much better experience in the future.
Warm regards,
Tavio
Beware!!!
Beware! When you make a 1 time purchase there may be a SUBSCRIPTION attached. It was to mine. I got notification that my next order was being prepared for shipment. I immediately emailed to CANCEL. NO RESPONSE! After Shipment I received an email stating my order was already on the way. After 8 EMAILS, I was finally able to CANCEL “FUTURE SHIPMENTS!” I still plan to return the second shipment, unopened, and ask for a refund. Hoping they’ll honor my request.
I gave a 2 star because 1 star would not go through!
10 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Yvonne,
We sincerely apologize for the frustration you experienced with the subscription and cancellation process. We understand how upsetting it was to receive another shipment after requesting cancellation, and we appreciate you bringing this to our attention.
We’ve reviewed your case, processed your full refund, and fully canceled the subscription, so no further orders or charges will occur.
Thank you for your feedback. If you ever need additional assistance, please feel free to reach out. We truly hope to regain your trust in the future.
Warm regards,
Tavio
Great customer service
They are very customer oriented and I really appreciate that in a company!
9 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Carol,
Thank you for sharing your experience. We truly appreciate your kind words and are glad to hear that you’ve felt well supported and cared for.
It means a lot to know that our customer focused approach has made a positive impression on you. We always aim to be attentive, responsive, and genuinely helpful, so your feedback is very encouraging for the team.
We appreciate you taking the time to leave this review and for being part of our community.
Warm regards,
Tavio
Amazing Customer Service
Glide has responded to my queries very quickly and has helped me feel less stressed while trying to figure out my problem and have it resolved. I feel well cared for and respected.
9 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Ellie,
Thank you for sharing your experience. We truly appreciate your kind words about the quick support you received from Glide and how it helped ease your stress while resolving your issue.
It means a lot to know you felt well cared for and respected throughout the process. Providing responsive and supportive assistance is very important to us, and we’re glad we could meet your expectations.
We appreciate your trust and look forward to continuing to support you whenever you need us.
Warm regards,
Tavio
A bunch of crooks
A bunch of crooks that sign you up for subscription so that they can automatically charge your card. They delay canceling subscriptions claiming that the account is being reviewed so that additional shipments can be sent. Overall, a bad experience with customer service.
9 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Leigh,
Thank you for sharing your concerns. I’m truly sorry to hear about your experience and understand your frustration regarding the subscription, unexpected charges, and delays in cancellation. I apologize for the inconvenience this has caused you.
I have now reviewed your account and taken immediate action. Your subscription has been fully canceled, and I’ve ensured that no further recurring orders or charges will be processed. I’ve also gone ahead and issued a refund for the recent charge to help make things right.
We sincerely regret the experience you’ve had and appreciate you bringing this to our attention. If you need anything else, please don’t hesitate to reach out. We hope to regain your trust in the future.
Warm regards,
Tavio
Glide was very supportive
Glide was very supportive, attentive and quick to help resolve my issue. I appreciated her timeliness in helping me.
6 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Tammy,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Glide was able to provide you with attentive, timely, and supportive assistance throughout the process.
Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to Glide. We’re grateful for the opportunity to assist you, and we look forward to serving you again in the future!
Warm regards,
Tavio
The customer service provided by Steph…
The customer service provided by Steph through email is absolutely stellar. I so appreciate her warmth and genuine care with helping me with my issue.
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Joanne,
Thank you for taking the time to share your feedback. We’re glad to hear that Steph was able to support you and that her warmth and genuine care made a positive difference in your experience while resolving your issue.
Your kind words mean a lot, and we’ll be sure to pass your appreciation along to her. We truly value your trust and are always here if you need any further assistance.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Deb,
Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We’re truly happy to hear that Christia was able to provide the help and support you needed. Delivering caring, attentive, and efficient service is always our goal, so it means a great deal to know that your experience reflected that.
Your kindwords and appreciation will certainly be hsares with Christia, As we know they will Mean a lot to her. Feedback like yours motivates our team to continue providing the best possible service to all of our customers.
Thank you again for your support and trust in us. We look forward to assisting you again whenever you need us!
Warm regards,
Tavio
The bottle of castor oil was SMALL
The bottle of castor oil was so small and filled to about 2/3 full.
Very disappointed due to the price.
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Roberta,
Thank you for sharing your feedback, and we’re sorry to hear about your disappointment with the size and fill level of the castor oil bottle. We understand how frustrating it can be when a product does not meet expectations in terms of value or quantity, and we appreciate you bringing this to our attention.
We’ve carefully reviewed your case and have processed a full refund for your order. We’ve also ensured that no automatic or recurring orders will take place moving forward.
Your comments will be shared with our team as we continue working to improve both our products and customer experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Tavio
small snafu got handled…
I had a small snafu and it got handled by Louren , in customer service, very quickly, and to my satisfaction!
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Alan,
Thank you so much for sharing your experience with us! We’re very sorry to hear there was a small issue, but we’re glad that Louren was able to step in and resolve everything quickly and to your satisfaction.
Providing fast, caring, and reliable support is always our goal, and your kind words truly mean a lot to us. We’ll be sure to pass your feedback along to Louren and the rest of our team.
Thank you again for your support and for giving us the opportunity to help!
Warm regards,
Tavio
Lauren was great
Lauren was great! appreciate how she handled my questions.
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
HI Patricia,
Thank you so much for sharing your experience with us! We’re delighted to hear that Lauren was able to handle your questions with care and professionalism. Providing helpful, attentive support is always our goal, and it’s wonderful to know she made a positive impression.
We truly appreciate your kind words and your support. Feedback like yours means a lot to our team, and we’ll be sure to pass along your recognition to Lauren. Thank you again for choosing us.
Warm regards,
Tavio
Customer service was friendly and…
Customer service was friendly and offered an optional discount of 15% on the order. That was unexpected and appreciated. I gave a 4-star review because the company did not send me a warning that the subscription order was upcoming. I could have cancelled the subscription and avoided all of this trouble.
Also, the product is not worth the price. It was only a 6-8 oz bottle. You can get quality caster oil for much less on Amazon.
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Deborah,
Thank you for sharing your feedback with us. We’re glad to hear our customer service team was friendly and that the discount offer was appreciated.
We also understand your frustration about not receiving a reminder before the subscription order was processed. We appreciate you bringing this to our attention, as we know how important clear communication is for recurring orders.
We’re sorry the product did not meet your expectations in terms of size and value. Thank you again for your honest feedback and for sharing your experience with us.
Warm regards,
Tavio
Louren was very helpful and polite
Louren was very helpful and polite, she sorted my problem successfully
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re very happy to hear that Louren was able to assist you in such a helpful and polite manner while successfully resolving your concern.
Our team always strives to provide friendly, efficient, and reliable support, so it truly means a lot to know that Louren made a positive impression during your interaction. We’ll be sure to share your wonderful feedback with her, as recognition like this greatly encourages our team.
We sincerely appreciate your support and thank you for choosing us. Please know that we’re always here whenever you need assistance in the future!
Warm regards,
Tavio
Nice experience...they seem to really…
Nice experience..Well first of all they seem to really care that you're happy with the purchase. They also realized that I did not really want to be on thlerr monthly list. So Anna went to work and gave me an offer I can't refuse! And I'm happy with that offer !
7 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Frank,
Thank you so much for sharing your experience with us! We’re truly happy to hear that you felt cared for and supported throughout the process. Customer satisfactionis always our priority, and we’re glad Anna was able to assist you, address your concerns about the monthly subscription, and find a solution that made you happy.
Your kind words and feedback mean a lot to our team, and we appreciate you giving us the opportunity to make things right. Thank you again for your support and for being part of our community!
Warm regards,
Tavio
Kris was very helpful with, resolving my subscription issue
Kris was very helpful with communication, follow-up and resolution of my query. Thank you Kris for a smooth process
8 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Leah,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.
Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.
Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.
Warm regards,
Tavio
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