I ordered Tavio Castor Oil pack, as a one off. However, the system, placed me on future auto deliveries. I contacted customer services and liased with Clyde. He was extremely helpful, he dealt with th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My original purchase was a one time only charge, but somehow was converted to a subscription without my approval or knowledge. Subsequently, two items were sent and charged to my account. I contact... Toon meer
Bedrijf heeft geantwoord
I started asking for a cancellation of my subscription June 9th. You promised to get back to me, but did not, even though I asked numerous times. Finally, you did AFTER notifying me of another ord... Toon meer
Your customer service representative, Ana was very kind and gracious. She responded quickly, gave wise suggestions, answered my questions, and helped put my mind at ease concerning my decision. She... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
482 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I received an extra order
I received an extra order, so I contacted Tavio. Glide was awesome in resolving the situation, the same day that I had sent the email requesting to fix the order. I recommend Glide, and Tavio.
Thank you for your superior service resolution.
I will order again as product is needed.
30 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi,
Thank you for sharing your experience. We understand how receiving an extra order can be concerning, and we're glad you reached out so we could help resolve the situation promptly.
We're delighted to hear that Glide was able to assist you on the same day and provide a smooth resolution. Providing responsive and reliable customer support is very important to us, and it's wonderful to know that your experience reflected that commitment.
Thank you for your recommendation and for your kind words about our service. We truly appreciate your support and look forward to serving you again whenever you need our products.
Warm regards,
Tavio
Ivie was able to solve the problem of…
Ivie was able to solve the problem of my missing order and my order was found and delivered.
15 april 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Linda,
Thank you for sharing your experience. We understand how concerning it can be when an order appears to be missing, and we're glad we were able to help resolve the issue.
We're pleased that Ivie was able to assist in locating your order and ensure it was successfully delivered. Providing timely support toward a positive resolution for our customers is always our goal.
We truly appreciate your feedback and your patience throughout the process. Thank you for choosing Tavio, and we look forward to serving you again in the future.
Warm regards,
Tavio
it was good lets live it the way it is.
29 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Michael,
Thank you for sharing your feedback. We're delighted to hear that you're happy with how everything turned out and that the current arrangement is working well for you.
We truly appreciate your support and the opportunity to assist you. If you ever have any questions or need help in the future, our team will be here and happy to help. Thank you for being a valued customer!
Warm regards,
Tavio
Ivie was very responsive with my…
Ivie was very responsive with my questions and helping me with my account.
31 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Ginger,
Thank you for taking the time to share your feedback. We're delighted to hear that Ivie was responsive to your questions and was able to assist you with your account needs.
Providing helpful, timely, and personalized support is something we strive for, and it's wonderful to know that Ivie made a positive impact on your experience. We will be sure to share your kind feedback with her.
We truly appreciate your support and thank you for choosing us. If you ever need assistance in the future, our team will be happy to help.
Warm regards,
Tavio
I was unaware that Castor oil on auto-ship, Ivie resolved the mater effiently
Dear Tavio customer service,
Thank you for the refund.
16 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Cheryl,
Thank you for sharing your experience. We understand how unexpected auto-ship enrollments can be frustrating, and we appreciate you bringing your concerns to our attention.
We're pleased to hear that Ivie was able to assist you efficiently and resolve the matter to your satisfaction. Providing clear communication and prompt support is very important to us, and it's great to know that your concerns were addressed quickly.
Thank youu for your feedback and for giving us the opportunity to assist you. We truly appreciate your support and are always here if you need any help in the future.
Warm regards,
Tavio
Aldin was helpful in resolving a…
Aldin was helpful in resolving a question I had and the matter has been taken care of.
28 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jan,
Thank you for sharing your experience. We're delighted to hear that Aldin was helpful in addressing your concern and ensuring that your concern was properly resolved.
Providing timely and effective support is always our goal, and we're glad Aldin was able to assist you and take care of the matter to your satisfaction. Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent customer service.
Thank you for your support, and we look forward to assisting you again whenever you need us.
Warm regards,
Tavio
Alvin wAs very helpful and took care of…
Alvin wAs very helpful and took care of cancelling my subscription.
Thanks
Dianne
30 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Dianne,
Thank you for sharing your feedback. We’re delighted to hear that Aldin was able to assist you and successfully take care of your subscription cancellation request. We understand how important it is for customers to have their concerns addressed promptly and clearly, and we’re glad Alvin was able to provide the support you needed.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to recognize Alvin’s efforts. Thank you for giving us the opportunity to assist you, and we hope to serve you again in the future.
Warm regards,
Tavio
Steph was awesome and easy to work…
Steph was awesome and easy to work with. I definitely appreciate the quick response and stellar customer service!
28 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Hhansen,
Thank you for sharing your experience! We're delighted to hear that Steph was awesome to work with and provided the quick responses and stellar customer service you deserved. We understand how important timely assistance and a smooth support experience are, and we're glad Steph was able to assist you quickly and efficiently.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with Steph. We sincerely appreciate you taking the time to leave a review and share your positive experience with others.
Warm regards,
Tavio
When I discovered I was unable ( or…
When I discovered I was unable ( or afraid ) to use the product, Glide was able to disconnect the orders . I am appreciative of her help and kindness
22 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Patsy,
Thank you for sharing your experience. We understand that you had concerns about using the product, and we're glad we could assist with your request to stop future orders.
We're especially pleased to hear that Glide was able to help you with kindness and understanding during the process. Providing prompt, compassionate support is something we strive for, and your feedback means a great deal to us.
Thank you for giving the opportunity to assist you. We truly appreciate your kind words. Wishing you all the best, and we're here if you ever need assistance in the future.
Warm regards,
Tavio
had original ordered 3 Tavio packs
had original ordered 3 Tavio packs, which I started to use, but then 4 or 5 weeks later I got an notification that an other charge went to my card for more Tavio oil ,
I was shocked since I didn't place the second order , but apparently when I place the first order I had missed the part that I was signing up for more Tavio oil , I emailed the company rite away to cancel the order , but to late the order had been processed and shipped, after some time I was able to resolve the issue with the company, thanks to there customer support team and Steph who was fully understanding at my frustration on the order , I was able to get a refund for the second order of Tavio oil and if I do get the package I was told I could keep it instead of have the hassle of shipping it back, thanks again for your understanding .
30 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jerry,
Thank you for sharing your experience . We understand how frustrating it can be to receive an unexpected order, and we appreciate your patience while the issue was being reviewed and resolved.
We're pleased to hear that Steph was able to assist you with understanding and care, and that a refund for the second Tavio Oil order was successfully arranged. Our goal is always to listen to our customers' concerns and work toward a fair resolution as quickly as possible.
Thank you for recognizing the efforts of our customer support team. We truly value your feedback and are grateful for the opportunity to address your concerns to address your concerns and make your experience a more positive one
Warm regards,
Tavio
Juliene
Juliene was prompt with a reply. Hopefully the account has been cancelled as I requested. I have not gotten a cancellation acknowledgement as of this date.
27 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Barbara,
Thank you for sharing your feedback. We appreciate your kind words about Juliene's prompt response and understand your concern about not yet receiving confirmation that your account has been canceled. We recognize how important it is to have clear communication and peace of mind when submitting a cancellation request.
Our team strives to process cancellation requests as quickly as possible and provide confirmation once completed. We understand that waiting for an acknowledgment can be frustrating, and we appreciate your patience while this is being addressed.
Thank you for bringing this to our attention. We value every customer's experience and remain committed to providing timely support and ensuring that account requests are handled accurately and efficiently.
Warm regards,
Tavio
Please cancel
This product is fine but I did not sign up for a subscription, so please cancel it immediately. I cannot afford a continued subscription.
Thank You,
Rosalia Ortiz
29 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Rosalia,
Thank you for sharing your feedback. We understand your concern regarding the subscription, especially when you did not intend to enroll and are unable to accommodate continued charges. We appreciate you bringing this to our attention.
We’re glad to hear that the product itself met your expectations, and we sincerely apologize for any confusion surrounding the subscription enrollment. Your request to cancel has been acknowledged, and we understand how important it is to have full control over future orders and charges.
Thank you for giving our product a try and for taking the time to share your experience. We value your feedback and remain committed to providing a transparent and positive customer experience for all of our customers.
Warm regards,
Tavio
Ivie helped me alot an I appreciate her…
Ivie helped me alot an I appreciate her understanding thanku
29 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Kylie,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Ivie was able to assist you and provide the understanding and support you needed. Delivering excellent customer service is very important to us, and feedback like yours means a great deal to our team.
We truly appreciate your support and are grateful for the opportunity to help. Thank you for choosing us, and please don't hesitate to reach out if you ever need assistance in the future.
Warm regards,
Tavio
Antwoord van Buytavio
Hi Colleen,
Thank you for the time to share your feedback. We’re delighted to hear that you had a great customer service experience with us.
Providing prompt, helpful, and attentive support is something we strive for every day, so it’s wonderful to know that our efforts made a positive difference. Your kind words mean a great deal to our team and serve as encouragement to continue delivering the level of service our customers deserve.
We truly appreciate your support and thank you for choosing us. If there’s ever anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again in the future.
Warm regards,
Tavio
Very quick and helpful
29 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Joanna,
Thank you for your kind feedback. We're delighted to hear that you found our service very quick and helpful.
Providing prompt assistance and making the process as smooth as possible for our customers is always our goal, so it's wonderful to know that your experience reflected that. We truly appreciate you taking the time to share your thoughts.
Thank youu for choosing us and we look forward to assisting you again whenever you need support.
Warm regards,
Tavio
When Steph took over
When Steph took over I finally got some action on my late order. She found it had been lost in transit. She then refunded my money paid for the order, although it may take a while to see the refund in my account. Looks like I will have to reorder to get the property that I ordered before.
29 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Scott,
Thank you for sharing your experience. We sincerely apologize for the delay and frustration caused by your order being lost in transit. We understand how disappointing it is to wait for an order only to discover that it never arrived as expected.
We're glad Steph was able to investigate the issue, identify what happened, and assist with processing your refund. While refund timelines can vary depending on your financial institution's processing procedures, we appreciate your patience as the funds make their way back to your account.
We also understand your disappointment at having to place a new order to receive the product you originally wanted. Your feedback is important to us, and we are continuously working to improve our shipping and order-tracking processes to help prevent situations like this in the future.
Thank you for giving us the opportunity to make things right, and we appreciate your understanding throughout the process.
Warm regards,
Tavio
Tavio is a scam and i was automatically…
Tavio is a scam and i was automatically signed up for a subscription without realizing it, and that was expensive $119. They would not tell me how to start a return, though they returned a portion of the money. I went on the website and I thought I had canceled my subscription, then two weeks later and another one just arrived for $88 of crap that I don’t want.
I’ve been working with castor oil clinically for nearly a decade, and I don’t trust this product. It had a (most likely artificial) fragrance in it that is not listed in the ingredients.
Do yourself a favor and go to your local house, food store, and buy good quality cold pressed castor oil!
28 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Annabelle,
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the subscription enrollment. The unexpected charges and the difficulties you encountered while trying to manage your account and return requests. We understand how disappointing this situation has been, especially when the product did not meet your expectations.
Our goal is always to provide a clear and transparent customer experience, and we regret that we fell short in your case. We also take product feedback seriously and appreciate you sharing your concerns regarding the product's fragrance and ingredient transparency.
We value all customer feedback as it helps us improve our products, processes, and communication. Thank you for bringing these concerns to our attention, and we apologize again for the inconvenience you experienced.
Warm regards,
Tavio
My complaint was responded to quickly
My complaint was responded to quickly.
I appreciated the effort and the refund.
28 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Jean,
Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear that your concerns were addressed promptly and that the refund process was completed to your satisfaction.
Providing timely assistance and working toward a fair resolution are important to us, and we're pleased that our team was able to assist you. We understand how important it is for customers to feel heard and supported when an issue arises.
Thank you again for giving us the opportunity to make things right. We value your business and appreciate your kind words regarding our response and resolution efforts.
Warm regards,
Tavio
Don’t buy unless you like headaches
Don’t buy unless you like headaches. The customer service is horrible. Ignored me for weeks. When the product arrived I had to go to post office and pay again because they used fraudulent label. I had to dispute charges and that was then when I got responses. The oil bottle is so small like droplets medicine. Is not worth the money. Stay away from if you don’t want to be disappointed
9 mei 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Elzbieta,
Thank you for sharing your feedback. We're truly sorry to hear about the frustration you experienced with the delayed responses, the issues surrounding your package delivery, the additional charges you incurred, and your disappointment with the product size and value.
We understand how upsetting this experience must have been and sincerely apologize that we did not meet your expectations. Your feedback is important to us and helps us improve both our service and customer experience.
Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Warm regards,
Tavio
I ordered, order never came, took forever to get a refund
I ordered. You promised. I was notified it had been delivered. It never arrived. I asked it to be remedied repeatedly and kept being offered a percentage back to keep what I never got. Finally was told I'd get a full refund. It finally came. Thank you, Ivie!
26 april 2026
Review zonder uitnodiging
Antwoord van Buytavio
Hi Roberta,
Thank you for sharing your experience. We sincerely apologize for the frustration caused by the delivery issues and the delays in resolving your concerns. We understand how disappointing it was to receive a delivery notification for an order that had not yet arrived.
We're glad the package ultimately reached you and that Ivie was able to help bring the matter to a resolution. We appreciate your patience and your kind recognition of Ivie's efforts.
Thank you for giving us the opportunity to make things right. We value your feedback and hope to serve you better in the future.
Warm regards,
Tavio
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.