BYD South West Reviews 

I bought my car from BYD Plymouth a year ago, and I’m still extremely happy with both the vehicle and the service I received. From the very beginning, the sales team was professional, friendly, and genuinely helpful. Jacob made the buying process smooth and stress-free, taking the time to explain everything clearly and ensuring I was confident with my choice.

A year later, the car has been running perfectly, which really shows the quality and reliability of what they offer. The after-sales support has also been excellent, with quick and helpful responses whenever I’ve had a question.

I’m very grateful for the great service and highly recommend to anyone looking for a trustworthy and customer-focused dealership.

I visited BYD Exeter on Saturday to take a look at the BYD Seal and was warmly welcomed by Kirsty. She was incredibly helpful, answering all my questions thoroughly and with genuine enthusiasm. The showroom itself was impressive, and Kirsty’s professionalism and knowledge really stood out. Both Kirsty and the Exeter location are a real credit to the BYD brand.

First time ever buying a brand new car and could not thank the team at plymouth enough.

Had Charlie looking after me for the majority of my purchase and no question was a silly question. Excellent service. Very well looked after by all the team and one extremely happy customer.

The plymouth branch are definitely a credit to the BYD branch. Thank you so much!

Problem with my BYD Seal, not a great start, but the team at BYD Taunton were very understanding, made sure that I had appropriate replacement cars, so not left without transport. Updated with information at regular intervals, so 1* star for the car misbehaving, but they handled the situation in a friendly, so 5* stars for the staff and service

BYD Taunton could not have been more professional friendly or helpful. We purchased an Attoo 2 which we thought a great car at unbeatable value. Salesman Kelvin Barbosa was very personable and helpful and available throughout the sales process. His assistant Toby Little kept us informed on delivery dates and conducted an excellent handover of the new car with follow up phone calls to make sure we were happy with everything and answer our queries on vehicles controls/menus

The team at BYD Exeter have been excellent, particularly Gemma, she was so knowledgeable about the car (Dolphin Surf), she was patient and answered all the questions I had. The whole team made the entire experience of buying a new car a really lovely one. Thanks guys!

From our first point of contact to driving away in our new car was a great experience.
Communication was top draw and Yasmin was a pleasure to deal with.
The best car purchasing experience in 38 years of motoring.
Thank you BYD, for making a big purchase simple and straight forward.

Service was excellent. Helpful and accommodating. Car was good too!

Yasmin made the entire process simple and seamless from start to finish. She even agreed to come in on her day off to hand over the new car! Having bought many cars in the past from big-name dealers, this was by far the best experience I've had, and the car is amazing!

CHICAINE as well the other members of staff were extremely knowledgeable, friendly and helpful in the complete range of BYD vehicles.
There was no pressure to purchase which made us feel comfortable to ask questions and receive knowledgeable feedback.
A
I would not hesitate to recommend to family and friends

Kirsty went above and beyond even though she was aware I was taking the vehicle on salary sacrifice , so there was no incentive. As for the car itself (sealion 7) it felt far superior to the Tesla model y , we drove that day. I will ordering a sealion 7 top spec thanks to Kirsty.

What can I say. From walking in their door for the first time BYD staff were amazing. There was no pressure answered ever question. Offered a test drive which we did. Then after a couple days asked to come back for another test drive. Nothing was to much for them. Then placed an order and collected it just over a week later. Amazing. Highly recommend. 🤩🫶

From walking into the BYD - Brislington Bristol showroom to leaving with my new BYD Seal my whole experience has been absolutely fantastic.sales man Max Foster and other members of staff help and treated me with respect at all times and answer my questions with truth, I was never ever put under pressure to buy. The car itself sold me, was a plug in hybrid Seal U Dm-I, amazing car amazing extras at a price I couldn’t believe.

I have no problem with leaving a 5* review for BYD Exeter. They patiently answered all my questions and did not try to oush me into a purchase before I was ready. The actual purchase of my Atto 2 was very smooth and I am enjoying driving it and finding out something new every day. Thank you Gemma and Ryan for all your help.

The service was excellent and Toby went over and above and pick me up from the station and also went the extra mile I will recommend the company and the product

our sales person Chicaine was a fountain of knowledge on all aspects of the car we were looking to purchase (Seal udmi) and answered all our questions (sorry thier were quite a few). At no time was she pushy or give any hard sell chat,Chicaine left us to browse at our leisure and made the whole expirience of test drive and buying the car a plesure. thank you full marks from us.

Excellent service from BYD Plymouth, I dealt with Kirsty who was excellent, extremely helpful and knowledgeable. Nothing was too much trouble.
Recommend buying from BYD Plymouth and Kirsty

The staff were good not pushy especially a young guy called Charlie who explained everything. The car is excellent, so far so weell done to all

Your Salesman, Charlie Mountain of BYD Plymouth was so helpful telling my Wife & I all we needed to know about the company & the car we bought.
He explained all the car’s computer layout which seemed very complicated but really wasn’t.