Customer Service who??? I ordered in the begining of Summer, they sent me a Mail that the Package arrived which obviously did not happen and until now there is no answer, no package but they have my... Toon meer
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I’ve bought a number of pieces from By Glaze by now and every single time, I just love the pieces so much, they become my everyday staples! Even when there was a fault with a stone in one of my pi... Toon meer
Bedrijf heeft geantwoord
I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Toon meer
Bedrijf heeft geantwoord
I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Contactgegevens
Verenigd Koninkrijk
- shop@byglaze.com
- byglaze.com
4,4
Uitstekend
466 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I have been meaning to write this…
I have been meaning to write this review for a while…
Everything about this brand is just..the one.
The jewellery is exceptional quality and so so beautiful in person.
The way the brand is run is super, super special and really I have never come across such a wonderful company that genuinely cares deeply for the product and customer. My ByGlaze purchases have felt GOOD. The jewellery I absolutely cherish. The values of the brand align with mine completely. I LOVE.
I wore this brand for my wedding, I really invested in quite a few pieces and wore them with so much pride on my wedding day, I can’t even express how excited I was to wear this jewellery (probs almost as much as my dress to be honest!!). It felt so amazing.
I don’t know why but there is something seriously special about these pieces, you can feel the love and care that has gone into the designs and the craftsmanship.
I very sadly lost most of my ByGlaze jewellery when travelling recently and I am devastated, so sentimental to me but as proof of how much I adore the jewellery, I will repurchase all the pieces over the next few years. I think that is testament to how great they are. I had to write this review because it wasn’t until I lost them that I realised how dear they were to me.
I will continue to be a customer to ByGlaze, I will treasure the jewels and keep telling everyone who will listen how amazing they are (and keep buying presents for people!!)
Thank you for inspiring me, making me fall in love with jewellery for the first time and for creating sheer beauty that allows the wearer to radiate from within. Echoing nature and embodying the true feminine.
ByGlaze, you got me - always !! Xxx
20 maart 2023
Antwoord van By Glaze
Hey Hannah, we are blown away with the kindness of this feedback, thank you! We are so thrilled that we could create this experience for you and grateful you will continue to shop with By Glaze. We are so sorry you lost your pieces on your travels, but we hope to help you rebuild your beloved collection over the coming years. Huge thank you again for your kind words, Natalie and the By Glaze team x
Nice jewellery but big tax
I ordered 3 necklaces from By Glaze and they were as expected. I reduced one star because I had to pay pretty hefty tax on my order (from UK to EU). If I had known the amount of tax (250€ order, 50€ tax) I would have thought twice about the order.
7 maart 2023
Antwoord van By Glaze
Hey Essi, thank you for your review, we are so sorry you had to pay duties on your order. It's so frustrating for small brands and customers as customs are completely out of our control and each country has different customs fees. Sadly these are not something we can regulate or control which I know is very annoying. If you could drop us an email at shop@byglaze.com we can look into this for you x
Antwoord van By Glaze
Thank you for this lovely review Scott, it means so much to us x
Antwoord van By Glaze
Thank you Magdalena, so glad you were happy with your pieces from By Glaze x
Very pleased with my purchase
Very pleased with my purchase. As expected, and very prompt delivery. Will not hesitate to use again
3 maart 2023
Antwoord van By Glaze
Thank you Amanda, we really appreciate your kind review x
Happy
I‘m very happy and in love with my second item of the collection. Also a big thank you to the entire team for the very good and fast communication regarding to the delivery
6 maart 2023
Antwoord van By Glaze
Thank you so much for this wonderful feedback Franziska, we are so happy you're happy x
Gorgeous jewellery!
Gorgeous jewellery that looks stunning on its own or paired with other pieces. Delivered really quickly in lovely packaging. Can't wait for the new collections!
3 maart 2023
Antwoord van By Glaze
Hey Rachel, thank you for this lovely review. We look forward to your support again in future x
Thank you for your amazing service
Thank you for your amazing service! I forgot to put in the discount code at check out, and By Glaze had no problem in refunding the discount to me once I had realised my mistake. Thank you so much for this. The dispatch and delivery was so quick, and most of all, the jewellery is amazing.
20 maart 2023
Antwoord van By Glaze
You're more than welcome Jessica, so glad we could help! xx
I love the earrings and the packaging!
I love the earrings, the cute sustainable packaging and how quickly they came
21 maart 2023
Antwoord van By Glaze
Thank you for your kind words Emma, it means so much! x
Very helpful and super understanding!
20 maart 2023
Antwoord van By Glaze
Hey Ella, thank you for your lovely review xx
Antwoord van By Glaze
Thank you for this kind review, we are so glad you love your new earrings x
I made a mistake when ordering and it…
I made a mistake when ordering and it was sorted extremely quick! Great service
10 maart 2023
Antwoord van By Glaze
Hey Leanne, thank you for your review! Glad we were able to help resolve your order issue x
Sand square huggies
Ordered 24th February.
I bought the sand square huggies. Arrived quickly, nicely packed and good value. Would buy from this company again
24 februari 2023
Antwoord van By Glaze
Thank you Margaret, we look forward to your support again in future :) x
Another Great Purchase!
This was my second order from By Glaze. I absolutely love the products. And the pricing is great for the quality of the items. I love the small business vibe and am happy to support this special little company.
13 maart 2023
Antwoord van By Glaze
Thank you so much for your kind words Lynn, it means so much to the whole team x
Gorgeous pieces!
Gorgeous pieces and they feel like such high quality! So dainty and I feel great wearing them.
18 maart 2023
Antwoord van By Glaze
Thank you for this beautiful feedback Zara, it means so much to us x
Antwoord van By Glaze
Thank you so much Maria! x
I love this company and everything they…
I love this company and everything they stand for. I’ve purchased quite a lot - necklaces, rings and earrings. I love them all, hard narrowing down what to wear. Excellent service, everything I’ve brought has been of excellent quality. Also brought for presents!
18 maart 2023
Antwoord van By Glaze
Hey Catherine, this feedback means the world to us! Thank you for all your support with By Glaze x
Needed to exchange one of pieces I…
Needed to exchange one of pieces I bought and Lou was very helpful, very quick response - and super friendly too.
17 maart 2023
Antwoord van By Glaze
Thank you so much for this feedback and your support Evita x
Exceptional service
Exceptional service. Beautiful jewellery- I bought the Cat M shell panda t and tiny earrings. They are so lovely. I was lucky enough to get it with the 20% discount.
Thank you so much. I will be shopping here again 😊
17 maart 2023
Antwoord van By Glaze
Thank you so much for this lovely Rebecca! x
Antwoord van By Glaze
Hey Nicola, thank you for supporting By Glaze. We are so pleased that you're happy with your new choker x
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