I have not had my Byond card for long, but it seems to offer good value, with a reasonable fee, and a good range of participating retailers with good cashback levels. The app and card have worked OK s... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve found the employee discount scheme to be really useful and a great way to save money. There are some excellent offers across a range of retailers. It would be even better if the Asda cashback cou... Toon meer
Bedrijf heeft geantwoord
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... Toon meer
Bedrijf heeft geantwoord
What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contactgegevens
Verenigd Koninkrijk
- byondcard.co.uk
3,1
Gemiddeld
516 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Two downsides
Love the benefits of this card but 2 downsides for me. The length of time money is pending and not being able to save it to Apple Pay
17 april 2026
Antwoord van bYond Card
Hello Suzanne,
Thank you for taking the time to leave a review.
We are very sorry but currently, we don't support the ability to add bYond cards to any digital wallets.
Cashback on your card is designed to be paid 30 days after the transaction, so if you received a refund (based on majority retailers 30 day refund policy) we wouldn’t add money and then remove it from your vault.
Kind Regards
The bYond Team
I like the fact that you can update the…
I like the fact that you can update the amount on the card and the cashback is applied automatically. Dislike the fact that its so difficult to have a quick check of the amount on the card in the app.
13 april 2026
Antwoord van bYond Card
Hello Claire
Thank you for taking the time to leave a review.
We appreciate your feedback. We're glad the card updates and cashback are convenient for you. We recognize the difficulty in quickly checking your card balance and will consider improvements.
Kind regards
The bYond Team
Great discounts and easy to use just…
Great discountsand easy to use just like a normal debit card
4 april 2026
Antwoord van bYond Card
Hello Sanjay,
Thank you for taking the time to leave a review.
We are pleased to hear you are enjoying the discounts we offer and find the card easy to use.
Kind regards
The bYond Team
Okay for most of the retailers
Okay for most of the retailers. Very disappointing because not avle to use it via wallet pay. Wasn’t aware of that! Who uses the actual card nowadays?
2 april 2026
Antwoord van bYond Card
Hello Andrea,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Really good percentage back
Really good percentage back, allows us to save up for free night out
1 april 2026
Antwoord van bYond Card
Hello Steve,
Thank you for taking the time to leave a review
We're happy to hear that our percentage back helps you save for enjoyable experiences. Thank you for sharing your positive feedback with us!
Kind regards
The bYond Team
Impossible to cancel.
Impossible to cancel.
Even after asking repeatedly and giving them the insane detail that they need to process the cancelation request, they were slow and difficult at every step.
25 maart 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello David,
Thank you for taking the time to leave a review and sorry you feel this way.
We are always happy to deal with cancellation requests, however we do follow a process to make sure cards are closed correctly and funds are allocated appropriately.
Kind regards
The bYond Team
App failed again - unable to top up
app failed again unable to top up
I have two cards, one that my daughter uses.
Cause of unnecessary awkward checkout scenes
I’ve had enough of this
Not worth the hassle of wondering if it will work today or not!!
19 maart 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Michelle,
Thank you for taking the time to leave review and very sorry to hear you were having issues with the App.
We did have a technical issue which stopped customer s gaining access to their account, however this was quick rectified and all is now working correctly.
We do apologise for any inconvenience caused.
Kind regards
The bYond Team
It’s very nice to get some payback.
14 maart 2026
Antwoord van bYond Card
Hello Subhash,
Thank you for taking the time to leave a review.
We are really pleased to hear about your positive experience with our bYond Card, and that you can see the benefits it offers.
Kind regards
The bYond Team
Unable to add to my digital wallet
Unable to add to my digital wallet, which means I have to remember to take the physical card with me.
11 maart 2026
Antwoord van bYond Card
Hello Simon,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Love that I’m saving money by doing my…
Love that I’m saving money by doing my grocery shopping
27 februari 2026
Antwoord van bYond Card
Hello Kelly,
Thank you for taking the time to leave a review.
We're happy to hear that you're saving money on groceries with us! We appreciate you taking the time to share your positive experience.
Kind regards
The bYond team
My card didnt arrive and when I emailed…
My card didnt arrive and when I emailed you to notify you I did not get any reply
24 februari 2026
Antwoord van bYond Card
Hello Trisha,
Thank you for taking the time to leave a review and sorry to hear your card hasn't arrived.
We have had a look for an email from you, however unfortunately we cannot see one on record. We'll be happy to look into your issues and release a new card, however could you please contact customer services so we can check the address information we hold is correct.
Please feel free to pop us a call on 03448791064.
Kind regards
The bYond Team
Cashback as expected
Easy to top up - shows up instantly. Cashback calculates as expected.
3 maart 2026
Antwoord van bYond Card
Hello Louise,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you found it easy to top up.
Kind regards
The bYond Team
Poor customer experience
I had a transaction cancelled by the retailer for online shopping, but the pending payment took nearly 3 weeks to clear and put the funds back as available. I tried to contact twice through the contact area, but did not receive a reply on either occasion.
With is a shame because the loyalty side of it looks good.
12 februari 2026
Antwoord van bYond Card
Hello Rebecca,
Thank you for taking the time to leave a review.
We are sorry to hear about the delayed refund and the lack of response to your inquiries. We will certainly pass along your feedback to our team as we are always looking for ways to improve our service.
Kind regards
The bYond Team
So annoying I can't add to digital…
So annoying I can't add to digital wallet. Never remember the card so hardly use it waste of time
1 maart 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Carl,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
This is the second time I am writing a…
This is the second time I am writing a review and nothing has changed from the first time round. After chasing for months to have the card closed down due to poor service, declined in different retailers yet having money withdrawn from the card, and having to pay for the purchase again, they came back and said I had to pay £20 fee to have the card closed down due.
I just had it declined at Waitrose and all I am trying to do is spend the money and never use it again. As for the reward, I shopped at Asda over a week ago, and no reward has been transferred over.
I honestly haven’t experienced such a bad customer experience.
27 februari 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Sonja,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We did request further information via your last review, however we unfortunately didn't receive anything and with out your details we cannot investigate further.
Please could you contact the customer service team directly who will be more than happy to help. They can also raise a ticket if you would like specific info regarding issues.
Kind regards
The bYond Team
Worst customer service ever
Not being informed the card was expired. Have to call BYond and find out need be invited again. Have to pay for order a new card. Over 3 weeks after ordered the new card still not receive the card. Called customer service and been told need to ask local post office. What a joke. I haven’t received any post confirmation how to check with post office? Order a new card, received with in a week but can’t activate it. Until now, I still haven’t got the card which can be activated……
12 februari 2026
Antwoord van bYond Card
Hello Lujun,
Thank you for taking the time to leave a review.
We are sorry to hear of the issues you have had regarding your new card. Looking at the account, we can see your card was returned to us via the post however it doesn't specify a reason why.
Due to this, we will make sure one of the team contact you directly to get this resolved and have a fresh card released as soon as possible.
Please accept our apologies for the inconvenience.
Kind regards
The bYond Team
Antwoord van bYond Card
Hello Michele,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please keep your eyes on our website for new retailer partner information.
Kind regards,
The bYond Team
There are a lot of barriers to using the card
There are a lot of barriers to using the card! I have to top it up all the time and the app doesn't remember the security code. Also not being useable with apple pay means that half the time I don't have the card with me. Add to that that I have to pre-load it means I don't use it half as often as I could
19 februari 2026
Antwoord van bYond Card
Hello Ben,
Thank you for taking the time to leave a review.
Our bYond card is a cashback card does it does require to be topped up as it is not linked to a bank account. The security feature is there to protect your account and funds from any potential fraud.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I'm loving the bYond card
I'm loving the bYond card, I load up £50 a month to be used for something I want rather than need.
So far I've used it in Boots, Dobbies and M&S each time I've roughtly roughtly £2 back in cash back.
I'm loving being rewarded extra money.
14 februari 2026
Antwoord van bYond Card
Hello Catherine,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Antwoord van bYond Card
Hello Roger,
Thank you for taking the time to leave a review.
We are sorry to hear that you haven't received your bYond card. Please get in touch with our customer service team who will be able to re-order a card for you.
Kind Regards
The bYond Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.