I have not had my Byond card for long, but it seems to offer good value, with a reasonable fee, and a good range of participating retailers with good cashback levels. The app and card have worked OK s... Toon meer
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Lees wat reviewers zeggen
I’ve found the employee discount scheme to be really useful and a great way to save money. There are some excellent offers across a range of retailers. It would be even better if the Asda cashback cou... Toon meer
Bedrijf heeft geantwoord
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... Toon meer
Bedrijf heeft geantwoord
What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contactgegevens
Verenigd Koninkrijk
- byondcard.co.uk
3,1
Gemiddeld
516 reviews
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Good but more retailers need to be available
Very good overall if you are shopping at retailers listed with Byond however, my niggle is with my partner card. Why can't a partner account have access to top-up the card ? More retailers also need to be added to make this a great service and with the above are the reason I do not give 5 stars.
11 februari 2026
Antwoord van bYond Card
Hello Thomas,
Thank you for taking the time to leave a review.
We are pleased to hear that over all you are happy with your card. Unfortunately, with how the partner card works you cannot use it to top up with, but we'll be sure to pass along your feedback.
We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
Kind regards
The bYond Team
I like the card
I like the card. I've used it a few times when getting my usual food shops and have already got some cashback already in the vault but I need to wait a few weeks until I can take it out. I would like if more retailers were available. Also it would be handy if could be added so can pay using phone.
10 februari 2026
Antwoord van bYond Card
Hello Joanne,
Thank you for taking the time to leave a review.
We are pleased to hear that overall you are happy with your card. We are constantly adding new retail partners, so do please keep an eye on our website and your login for info and updates.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good offering
I like the card, however I’ve was unable to use in Holland and Barrett as kept declining even though there was more than enough on the card and PIN accepted. My main gripe is the inability to add to a payment wallet which in this day and age most companies offer.
1 februari 2026
Antwoord van bYond Card
Hello Diane,
Thank you for taking the time to leave a review and very sorry to hear you had a small issue using your card in Holland and Barrett.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Cannot access the account to put funds…
Cannot access the account to put funds on the card
5 februari 2026
Antwoord van bYond Card
Hello Andy,
Thank you for taking the time to leave a review.
Sorry to hear you have had a few issues when adding funds to your card. We did check the account and can see funds were added successfully today.
If you are struggling wit any aspect of your card, do please feel free to contact our customer care team who will be more than happy to help. They can be contacted via phone on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Been using this for years
Been using this for years. Top up every month, use the card when I'm shopping at the retailers they cover, and get a little back regularly. I save a few hundred quid a year for no effort.
4 februari 2026
Antwoord van bYond Card
Hello Tomas,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying your card, and can see the great benefits it offers.
Kind regards
The bYond Team
It’s quick and efficient The only…
It’s quick and efficient The only downside is it doesn’t have all shops like Superdrug or eating places
4 februari 2026
Antwoord van bYond Card
Hello Fariza,
Thank you for taking the time to leave a review.
We are happy you are enjoying your card. We are constantly adding new retail partners to the list, so do keep an eye on our website for the latest arrivals.
Kind regards
The bYond Team
Antwoord van bYond Card
Hello Jonathan,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to use.
Kind regards
The bYond Team
Easy to set up and activate
4 februari 2026
Antwoord van bYond Card
Hello Ross,
Thank you for taking time to leave a review.
We are really pleased to hear your positive experience, and that you find the card easy to set up and activate.
Kind regards
The bYond Team
Probably the best cashback card in…
Probably the best cashback card in terms of reward.
Only snag is that you need the physical card every time you shop because they don't offer the 'Add to Wallet' option and I (and most people I know) rarely carry around cards these days, so it gets massively underused.
4 februari 2026
Antwoord van bYond Card
Hello SMM,
Thank you for taking the time to leave a review.
We are happy to hear of your positive experience with our card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
My new card doesn't work and the use of…
My new card doesn't work and the use of card at different approved outlets are temperamental and you cannot trust this card.
29 januari 2026
Antwoord van bYond Card
Hello Rajkumar,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Looking at the account we can see some failed transactions due to the merchant ID numbers not being recognised. Thank you for taking the time to leave a review and very sorry for the issues you have had.
Every store does have a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
Kind regards
The bYond Team
The app sometimes didn’t work(won’t log…
The app sometimes didn’t work(won’t log me in). Seems I have to log in to your website first, before I can use the app. Also I don’t seem to be able to add the card to my apple wallet.
---------------------
Thank you for your reply. The reason I gave it a 3 star is that sometimes I could not use the card in supported stores (declined). At the time (away from home), I tried to open the app on my phone to check my balance. However, it always denied my logging in. I found out that when I got home and logged into your website on my computer, I than could log into my app. Once I could log into my app, I could use my card in stores.
So these days, if I intend to use the card, I will always make sure I can log into the app first at home (sometimes I will need to log into the website first), before go to shopping. Not an easy experience, and prevented me from using the card often.
9 januari 2026
Antwoord van bYond Card
Hello Wei,
Thank you for taking the time to leave a review.
We are sorry to hear you have had some issues when trying to login. Please do feel free to contact our customer care team directly as they will be more than happy to trouble shoot for you.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good concept but minimum top up being…
Good concept but minimum top up being set at £25 really is a drawback
29 januari 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Ryan,
Thank you for taking the time to leave a review.
bYond has made a commercial decision to create a minimum top up amount of £25, however we do appreciate that customers like to have some flex. Unfortunately , we are unable to change the set limit.
Kind regards
The bYond Team
Excellent range of retailers
Excellent range of retailers.
Good cashback rates. Simple to use App.
Would be great if could add the card to Apple Wallet to avoid having to carry it around.
Otherwise, very good.
19 januari 2026
Antwoord van bYond Card
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear you are overall happy with your bYond card.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I haven’t received the card
16 januari 2026
Antwoord van bYond Card
Hello Ceri,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card.
Please could you contact our team directly who will be happy to check your details and get a fresh card on its way out to you.
You can contact our team via email here: support@byondcard.co.uk.
Kind regards
The bYond Team
It’s really annoying that the card…
It’s really annoying that the card can’t be added to my digital wallet. I recently lost my card due to my purse being stolen and had to pay £7 for a new card which I thought was expensive. If the card was able to be used on Apple Pay i wouldn’t have needed to carry the card!
5 januari 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Ms Bourne,
Thank you for taking the time to leave a review.
We are sorry to hear that your purse was stolen and we'll be sure to pass along your feedback regarding the cost of the new card.
As of the moment we do not support digital wallets, however we will be sure to look into this further as an an area of opportunity.
Kind regards
The bYond Team
No support for Apple Pay :(
My main problem with the bYond Card is that it cannot be used with Apple Pay. It's just inconvenient to have to carry a plastic card, it's 2026 really no excuse :)
9 januari 2026
Review zonder uitnodiging
Antwoord van bYond Card
Hello Johnny,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I am very happy with Byond
I am very happy with Byond. The app is easy to use, the offers are clear and the cashback system works well. The customer service has also been helpful whenever I have needed support. One neutral point is that cashback processing can take a little while, although you can track everything from the app without any issues. Overall, it is a very good experience and I am satisfied with the service they provide.
9 januari 2026
Antwoord van bYond Card
Hello Rodrigo,
Thank you for taking the time to leave a review.
We are really pleased to hear you are enjoying the card and can see the benefit it offers.
We will pass forward your feedback regarding the cashback timeframe, as we are always looking for ways to improve the service.
Kind regards
The bYond Team
I have to check which retailer is…
I have to check which retailer is available, so I stand at the counter using the app. money cannot be transferred back to my normal bank account easily. Top Cash Back is much more straight forward, for the 1 or 2 percent difference, I'd rather use top cash back.
3 januari 2026
Antwoord van bYond Card
Hello LL,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
Our retailer partners can always be found online via the App or a standard browser and can be viewed at any point. We do appreciate the feedback and will be sure to pass it along to the relevant team, as we are always looking for ways to improve the service we offer.
Kind regards
The bYond Team
Card acceptance is temperamental
Card acceptance is temperamental - the app is riddled with bugs and crashes all the time - some retailers accept online then with no notice you no longer can (currys for example)
1 januari 2026
Antwoord van bYond Card
Hello Robert,
Thank you for taking the time to leave a review.
We are updating the App all the time so hopefully any issues you are having will be ironed out very soon., so we apologise for any inconvenience.
We did check but cannot see a failed transaction for Currys, however the card can still be used on their website.
Kind regards
The bYond Team
Great range of retailers and cash back, but lack of digital card a real shame
Great range of retailers and cash back, with very helpful App. Just a real shame there is no digital card to store in phone wallet!
4 januari 2026
Antwoord van bYond Card
Hello Julie,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card in general, and get benefit from our retailer partners with the cash back that they offer.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
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