Byrna Technologies  Reviews 392

My last order couldn’t be delivered by USPS and was returned to sender. I called Customer Service and Kayla, a very nice and competent person fixed everything right away, resent my order a different way.
My order arrived and I couldn’t be happier. Thank you Kayla for such a pleasant experience. I wish all customer service was this good.

Kayla P and Jordan H deserve a huge end of year bonus. They have been communicative throughout the entire process, which I thought I caused. However, apparently it was one of those rare manufacturing issues but they both have been beyond helpful and available with all my questions! I told Jordan that other than Amazon I don’t know I have ever dealt with 2 better customer service technicians than Kayla and Jordan. Bryna is blessed to have them and saved me as a customer, which will be spending thousands more.

I made a purchase for A Byrna LE model which was advertised with a 7 projectile clip for Canada. Once received, 5 projectile clips were received. I reached out to customer support hoping they would make good on their customer service promises. After 8 messages , Byrna acknowledged it was advertised incorrectly yet refused to send me the larger clips. They removed the wording, and once doing so escalated my complaint to Will H., a supervisor who in certain words , asked me to show him where I saw this. Of course it ( the wording ) was now removed and Will replied that I received what is NOW advertised. Im not happy, that a large company refuses to keep the customer happy despite their acknowledgement of their error.

Could’ve bought a Byrna launcher locally But I called them instead. No long wait time they answered quickly, spoke to a woman named Sam. I Highly recommend you call and talk to her. Knowledgeable, informative, Helpful. Outstanding Sam.

Rachel was awesome! I had a delivery issue and she stuck with it until it was resolved. Excellent job! God Bless her and Byrna. Great self defense product!!

The two service agents who dealt with my issues, Sam and Kayla, were very helpful and patient. As a result of their guidance with my first Byrna purchase, I immediately decided to buy a second.

The customer service rep was polite understanding and perception on everything. I enjoyed talking with her.

Clear product description and images. Smooth ordering , transaction and customer service follow-up. Product is a great alternative to using deadly force.

Rachael was very helpful and understanding of the mess that I created. Together we successfully completed the order as was intended. Please give her a raise for her outstanding service and understanding

MY LE SHAT THE BED AFTER 15 ROUNDS. THE PROJECTILES ROLLED OUT THE BARREL AND BOUNCED ALL OVER THE GROUND. DEFECTIVE.

MY CHAT WITH MARIA WAS USELESS. I'M NOT SURE SHE KNOWS HOW TO READ AS SHE WAS NOT ANSWERING MY QUESTIONS. CUSTOMER SERVICE WAS... OK. I WANTED A REPLACEMENT AND NOT A REPAIR. I DOUBT THE JOULE LEVEL IS AS POWERFUL AFTER REPAIR. BUT THEY HAVE MY MONEY SO BYRNA COULD CARE LESS. THIS IS A MOOT POINT SINCE I NO LONGER HAVE CONFIDENCE IN BYRNA. I MIGHT AS WELL BEEN CARRYING A PAPER WEIGHT.
THE LE IS DEFECTIVE. BYRNA PUT MY SAFETY AT RISK. UNPREPARED TO DEFEND. THANKS BYRNA!

From start to finish, including after-sale service, my experience as a new Byrna customer has been outstanding. This is truly a company that is focused on the best interest of their customers.
Highly recommended A+++

Maria was informative, helpful and patient with me as I completed my order.

Great products at excellent prices.

Minor issue with an accessory included with the item purchased was handled quickly by a simple email to the customer service folks.

Will continue to do business with them in the future, and will reccomend their products to anyone looking for items such as these

quick response. great customer service, friendly interaction.

Maria responded quickly and corrected my error in my order, saving me a lot of trouble.

I have had a few experiences with Byrna customer service and all of them have been handled quickly and perfectly.

The phone order was quick and quite easy. The person I talked with was polite and informative. I will order using my phone from now on.
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I love what Byrna stands for.The overall idea that you can protect yourself without taking other people’s life cuz we all make mistakes.The quality and the variety is amazing.Design,handling the way it works is impressive.Thank you Byrna for giving us a chance to safely protect ourselves and our families.

I have just received my two launchers plus extra pellets and both 8 and 12 gram gas charges. Both Launchers came in very well constructed and thought full cases. Will try the two launchers out when I receive the Target Tent. I also purchased the oiler kits which make maintenance easy. Great Company to deal with and the discounts were nice as well. Keep up the good job.

My Byrna LE has been unreliable. First, a pull of the trigger did not consistently cause the launcher to fire. Sometimes I would have to pull the trigger two three times to get to discharge. Secondly, following a discharge one or more projectiles would fall out of the barrel. Thirdly, the life of the CO2 cylinder is good for about 15 shots.

Accordingly I have a confidence problem with the launcher since it is unreliable and may not serve me when needed.

I returned the Byrna LE and I anticipate that they will repair the Launcher after thoroughly testing it, to assure proper operation, prior to returning it to me.