Byrna Technologies  Reviews 392

I was so very pleased and impressed with the customer service I received from Ms. Rachel McBride! She was extremely cordial, professional and helpful. She showed genuine interest in assisting me every step of the way and promptly responded to all of my emails, addressing every question of my concerns. Rachel went above and beyond to make sure I was satisfied. I highly recommend anyone looking to purchase one of the world's BEST none lethal self-defense weapons to contact the Byrna HD Team immediately!!! You will not be disappointed!!! If you're lucky, Rachel McBride will be there to assist and provide your every needs. 🙂

I bought the Byrna for a present for my wife on November 15th and she did not want it, so I went to return it and they only accept returns a 14 days after the sale. Mind you, it was never used and is unopened. These guys have horrible customer service.

I am an army veteran, that should say enough. I did not realize they had a non-lethal pistol. I purchased the SD and will soon purchase one for my wife.

A great product,quick shipping and a wonderful help line that answered all my questions no waiting 20 minutes on hold.Highly recommended nice to deal with an American company that does things right

I ordered four guns for Christmas presents and there was a shipping problem (my fault not theirs) . They immediately responded and took care of my problem with no questions asked. I honestly don’t think I’ve ever received better. Customer service with any company I have dealt with. Maria was the agent that handled my problem with professionalism and empathy.I spoke with Rachael today to verify some information and she was excellent as well. It is a tremendous product and stellar customer service. I will be a customer for life!

Quick response to request; additional communications were quick with a positive attitude.

I had a problem with a shipment but Rachel resolved the issue quickly. I couldn’t be happier.

Service was prompt, helpful, friendly and useful. Exactly what you want when you're asking for help.

As far as customer support it is 5 out of a 5, but for me trying out my new Byrna I haven't tried shooting it quite yet. I am thinking about buying a shooting tent so I can practice on my shooting.

Byran is a quality product. They stand behind there products with outstanding customer service and inovative technology.

Super awesome customer service. Had to claim warranty and they were super responsive and they fixed the problem. This company stands by its products!

I had viewed BYRNA on The HUCKABEE Show on TBN. That’s when I decided to make a BYRNA purchase. Lol the discount helped too! I called Customer Service where Rachael told me of different bundles available. She also informed me that Amazon Prime might not ship BYRNA to CA. They don’t. I called Customer Service back & Sam helped me make my choices. Although I missed the cutoff date to receive BYRNA by Christmas…. I found out earlier today it’s on its way!
Now,THATS REAL CUSTOMER SERVICE!
Fondly, Sandra Jane R-C

I made a call to customer service to find out where my missing product was. I ordere 4 items and only got 3. I was told it had not shipped. I was then told it would ship this week, sometime. I accepted that with a complant that Bryna should have told me it would be late. The Byrna rep. (Samanta) agreed that I shoulld have gotten notification. Shortly after I hung up from the call I recieved an email saying the missing product had been shipped. I recieved the product in less tah 24 hours after I talked to Samanta. Now that is what I call customer service. Way to go Samanta. I am positive she pushed some buttons.

They definitely deserve more than 5 stars . Best price on the market I will become life time customer.

Didn't receive co2 cap on December 13. Would send me a return slip for my complete purchase.

Excellent customer service. Went above and beyond to help resolve a problem. Great product, very happy!

Website was very informative and easy to understand. I wanted help to complete my order since I was buying three. ( 2 X-mas gifts) I received GREAT customer service from Maria! I had a lot of questions as I bought most of the optional accessories for all three launchers. She answered all my questions with ease. The process was nice and easy and I thank God that there are people like Maria in the world! Thanks again!!!

Kayla was friendly, polite and extremely knowledgeable. She answered every question I asked about the product

Just an old mans opion. Here is what i sent today to them about what they think is an awsome sale....Wow these prices.... and you cant even give any amo. I like your product but glad other companies are hitting the market. Im sorry i really like your products but cant help that its GREED or you need a better supplier. I think its an insult that you cant even trow in some amo and think its a great deal.
THANKS FOR RESPONDING BUT I GUESS YOU DONT GET IT. FOR THIS PRICE OF YOUR "FLASH SALE"YOU CANT EVEN PUT IN SOME AMO...CHEAP OR GREED IN MY OPION. LIKE I SAID I LIKE YOUR PRODUCTS, BUT GLAD OTHERS ARE COMMING INTO THE MARKET...OVER PRICED IN MY OLD MANS OPION. GOOD MARKETING JUST HORRIBLE PRICING ON EVERYTHING. I HOPE YOU FIND A WAY TO GET YOUR PRICES DOWN. I LIKE YOU PRODUCTS BUT NOT YOUR PRICES.