Byrna Technologies  Reviews 392

Marie was extremely helpful and actually had me order while talking to her, assuring me of the process! She went above and beyond in helping me.

Samantha was awesome!
Shipped out correct co2 cartridges right away! Although it was my mistake she didn’t hesitate to correct the situation!
Thanks so much!
Tom S.

Great Customer Service

Rachel McBride! What a pleasure chatting with her. She made sure I had all the right additions for my follow up order, and provided me a discount code as well.

I had an issue with delivery of one of my orders. Samantha responded quickly, was very courteous, and fixed the problem.

Maria B. was super fast in answering my inquiry about my recent order. Not having to wait for days to get an answer to a simple inquiry makes me feel like Byrna is a company whose goal is to provide customer service as quickly as possible and Maria B. did a very good job at doing just that.

Best customer service around. We love Byrna in this house. Great product!

Rachel was amazing! She was incredibly patient with all my questions. She gave me thoughtful recommendations for another order for my Byrna SD launcher. Including the full size target and extra kinetic rounds for practice AND use! How cool! She was very knowledgeable, kind and I could understand her (unlike so many customer service professionals now adays). Very efficient as well. I just can't say enough about how great she was with this potentially complicated process.

I have purchased a Mission 4 launcher and pistol from Byrna. Both products and their customer service are of very high quality and I have recommended their products to my family and friends. A++++

Customer Service has been outstanding with Byrna. Have received prompt responses to numerous questions on registration and other questions. Very pleasant and courteous responses from my main customer service agent.

Best customer service ever! Always respond. Always works with you about your concern, question and responds with intelligence and kindness! Great job! You love what you do and do it well! Thank you!!

In today's world you are a Rose. Your quick response & action really impressed me. I feel secure that if I should have a problem with my Byrna it will be handled expeditiously .

I was having issues placing and order online and called to leave a message for assistance. The following morning, I received a phone call and quickly completed a purchase. The lady I spoke with was very easy to talk with and her knowledge helped.

My questions were answered quickly and thoroughly.

I had an issue with my order/package. R***** responded to my email promptly and the issue was resolved. She was polite and professional. I was relieved that after providing photos and whatnot, my item arrives today! Thank you so much!

Rachel Is The Best!

Rachel knew all the answers to my questions and even looked up a Houston-based military surplus store with a holster/Molle clip for my LE launcher (plus laser) that wasn't available at Byrna. Plus, she was very personable. Mr. Byrna, please put her in for a raise!

The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!

Rachael was amazing in customer service. I'm a health professional and I don't often get this kind of service even from my suppliers. She was friendly, honest when specific questions were asked of her and yet very professional in her replies. She could teach other customer reps. a thing or two.

I bought the new Byrna launcher, life size target pack. The target tent was defective. Contacted Byrna and they immediately responded with replacement. That is standing by your product. Plus the launcher is a great addition to our family protection. My wife is so much more comfortable using this non-lethal weapon. And she is getting very good at it even at 50ft. I am looking forward to DOJ g business with Byrna.

Had a few problems with my Byrna LE I called customer service and spoke with Rachel she was quick to help me with my problems and didn't give me any issues at all unlike most other vendors. She took care of me quick and easy and was very nice. Shows how much Byrna cares about there customers