c2c Rail Reviews 

Why have you made it difficult and awkward to find weekend train times? Surely this is one of the most important things to access, as you’re a train service? Sort it out!

Absolute disgrace, I cancelled my annual ticket on the 23rd March for a refund due to the lockdown. I have sent two e-mails in the last 2 months chasing up its whereabouts and not received any response.

When i telephone customer services they advise there is nothing they can do to help and i just have to wait for the refunds team to contact me. They wont even confirm they have received my refund application that i handed in to my local station.

A week ago i received an e-mail advising my refund will be received on 29th May. I still have not received it and am owed over £3k.

I Appreciate under the current circumstances the process might take longer then normal but after 2 months of waiting, not one e-mail responded to and a refusal of anyone in customer services to help I think is an absolute disgrace.

Drivers can’t even get the correct info up on the train
I caught the 16.08 from Fenchurch St via Ockendon and the matrix inside the carriage said it was going via Horndon
I walked up to the driver and told him. It took 10 minutes for him to change to the correct info - what a moron!
People on the train didn’t know whether to stay on or get off

Sky haven't replied back from their response I sent over the weekend.. the call waiting time was down to the bad weather.. although they haven't responded back about the 45, minutes call waiting time due to extensive training going on... on Feb 14th.. they seemed to be avoided this issue... You have to keep on badgering them... to get a response .. not good customer service ??????

never can get the train ,I always wait for the 2nd one when district line open the door c2c close their door ,its doesn’t make any sense their could be some people need to go by this train but no they don’t wait for a min ,, they need to change the time ,,,

Its absolutely terrible when I am pregnant with my belly never get a seat, or sometimes even can't get on the train at all!! It's just too many people I don't get why you can't add more carriages when needed?! For example on the peak time it's just too many people, it never been like that before, now it's just ridiculous, too much, every time I go home after work have to worry what time I'll reach home just becouse of the few carriages at peak time. Rubbish rubbish rubbish

We’re on the train from Fenchurch street to Shoeburyness right now.@, 16:30. They took away 4 carriages and then loads of people had to stand up the whole way 👎🏻👎🏻👎🏻

Bad service

I CAN'T BUY SEASONAL TICKET IN WESTCLIFF IN SUNDAY !! WILL HAVE TO LOOSE MY TIME AND WAIT IN 30 MINUTES QUEUE TOMORROW MORNING. NEW MACHINES ARE SO F* TERRIBLE !

Yet again another train is cancelled 1 minute before it’s due to arrive. What a truly shocking service! Surely you knew it had been cancelled long before that’s because it hadn’t even left Fenchurch Street!! Why are the customers always told at the last minute? Our journeys are important but clearly not to you. I think it’s time someone else stepped in to run this company.

Over crowded trains. Cancellation too often. Poor communication when cancellation occurs. Rude customer service at ticket office in Stratford. Often no cashier at Benfleet ticket office sunday without notice.

Absolutely careless customer service.
You can’t contact by phone Any of the rail stations if you need to. I think the type of the business like this it suppose to be 24 hrs Phone line customer service, especially for the lost property!!! Website prices are not Compatible with ticket machines. Staff at the stations absolutely useless and you never get any appropriate information from them. They don’t know NOTHING. Only one answer whatever you ask: Please Ring the general service number...
So after reading all the (bad) reviews I’m not surprised that all the customers are disappointed. Is there any one to consider all of them?
It maybe someone should consider c2c licence then.

The new machines at Benfleet are terrible. I appreciate that C2C want people to buy online and use smart cards but nonetheless why replace the old machines with those that are not fit for purpose? Where is the quick option for the most frequent journeys? Network invariably down...machine takes you in a loop so you give up and join the queue with 50 others....and you need to be 4ft tall to read card machine. Cancellations and points failures now a weekly feature.

Went to Leigh Station to buy a weekly season ticket for Monday, because it is a travelcard the machines cannot cope.
Would have expected the ticket office to be open as trains are terminating at Leigh on Sea but no, obviously that would take some common sense.

c2c Very awful line specially all year from 2019 up till now.
I live in Rainham Essex and now delays all most every second day. No trains on weekends! No right updates if they have some issues! No correct time. They should put more trains on track because the population of the people just increasing.
The train them self are very nice and clean in and out. I hope they will sort this problem soon not after 10 years!!!

The worst line you can travel in or out London. Cancellation trains is their everyday goal. Is a misery and joke of transport services.

I have bee on hold for over 3/4 hr trying to get through to Customer Services to find out why they have issued the wrong tickets for an on-line booking. Booking email clearly shows correct tickets ordered.

Very sad to have to leave this review as have been good in the past

Rhoda from Upminster Ticket Office was extremely rude to me. She is a liar. First of all she claimed that she sold me a wrong ticket because she couldn't sell tickets other than for the journeys starting from Upminster. When asked to refund or call someone senior she refused and started saying that it was my own fault. I can't believe people like this are allowed to work with customers.

Me and my wife are both wheelchair-users. We were before 9 pm on 19th October 2019 at the station Southend Central waiting for train to London (West Ham).
The man from the service station wasn't eager to help us.
First he played a fool that he didn't understand me and later he told me that he was looking for the ramps although there two ramps at platform.
Was he drunk or what?

He finally helped us after 40 minutes of waiting on the platform only because the third disabled passenger on wheelchair- was getting nervous and demanded for help.

tried to get 10 packet tickets to get to Westcliff station once a week, but they told me to call by phone, well... nobody answers. There's written that I could get a discount given that I go to Westcliff for job reasons, but nobody, at the desk, is giving me info about it and nobody replies to my email and calls. Really bad custom service!!

Be careful when buying tickets from cashier called Rhoda. She is completely incompetent and overcharges you (check google reviews, she does it regularly). When asked to refund was extremely rude and lying to cover her error. Refused to explain refund procedure. Never received a refund and was denied to speak to a manager