Cala Homes Reviews 

This is our 3rd new build in last 10 years but quality and services are pathetic from Cala Homes , previous ones were with Crest Nicholson & Taylor Wimpey and both were way better, so many basic nagging issues , poor water pressure on new build home and they artificially increase it by installing some pressure thing under kitchen sink ( dont know for how long its gonna last as one of our neighbours had some major leaks after increasing water pressure ) , once u fill the NHBC survey after purchasing the new property from them then they hardly acknowledge ur concerns , Grass quality in lawn is pathetic with patches & uneven all over the back garden despite the fact its a new property, Dont spend ur hard earned money on their property. Overall very poor ethics and standards.

Alan has just completed my two year snagging maintenance and I am very satisfied with the outcome. He has a very approachable personality and passed the inspection from my dog too. The work is of a very high standard.

We identified a couple of issues after our initial site sign off and were passed to the CALA Customer Service Team.
I have really appreciated Molly persevering with a request and looking at alternative solutions when a supplier wasn't engaging. These are all booked in and we look forward to the these jobs being completed.

Conor did an excellent job attending to minor repair works as part of our 2 year snagging process. He minimised disruption to the best of his ability and was respectful of our property. His communication throughout the duration was outstanding, keeping me informed of his progress and time keeping for the day. The quality of his work is also commendable. Thank you Conor, it was a pleasure having you around

Had Steve Thomas around today doing some snagging that’s covered under the 2 year, no quibble warranty with Cala Homes. There’s been a few visits to correct some minor faults or adjust doors/windows etc and today was, as all the visits have been. Absolutely perfect. The Cala employed team of maintenance personnel are absolutely brilliant. Every one, particularly Steve today take so much care and pride in the work they do it really shines through in the finished job. They’re a real credit to Cala, nothing is too much trouble, they go above and beyond to make sure the job is done right. Thanks very much Steve. 5*’s

Excellent work by Mr Paul Matthew to repair the ceiling, from start to finish all the way!

Bought a house in bucklers park and I'm very satisfied about the whole experience.

Sale was smooth and the team supportive, the house had only a few snags that were addressed promptly and the post-purchase customer service was spot on.

Shout out to:

Nathan from customer service;
Lee for kindly and quickly repairing any settlement cracks and the damage we did ourselves to the wall when moving in;
Shyla from the sale team for making this possible.

All work done to a high standard and happy with the way he did everything and cleared up

Kerry who works in customer service has been nothing short of brilliant! Making sure that everything is being completed! Has truly made the last few weeks of pregnancy sooo much easier!

So far we have only dealt with the sales team in the office, Edwina, Sofie, and Maria, they have been very friendly and helpful with everything we have asked of them so far, nothing seems to be too much trouble, and very flexible and accomadating.

Professional, helpful, friendly. Arrived on time, completed work as agreed, left everything tidy. And did it all with a smile and efficency. Thanks guys.

"Huge thanks to Lizi and Jenny for all their help reserving our new house. They were both brilliant — so lovely, patient, and genuinely cared about getting everything right for us. The whole process was smooth and we’re so excited to be moving into our dream home! Thank you both so much! 💛"
Kirsty & Thomas xxx

We’re now three months into living in our new-build home in Lancing, and we couldn’t be happier! The whole journey has been so smooth and easy, and the support from the Cala team has been great.

We just wanted to say a massive thank you to everyone involved, and a special thank you to Mark for looking after us so well and always being there to help. We really appreciate everything you’ve done to make settling into our new home such a positive experience!

Vickie and Lynn made me feel so welcome and answered all questions I had. They were both incredibly helpful and understanding. It was the most relaxed I’ve felt at a new home appointment this far.

Kerry has been very helpful throughout my experience if I had any queries. She would chase up certain companies if I had been waiting a long time, which really helped. I have had a very positive experience with Cala so far.

Meg was fab, full of fantastic information about our potential forever home. Couldn’t fault her at all. Fantastic service!

Excellent service. Professional, efficient and reliable.

Alan the painter came to do our snagging at our Cala home. He was polite, came on time and went over and above on the jobs at hand. He left no mess and made an amazing job of the house. Would fully recommend Alan! Thanks a lot

"Buying a home is one of the biggest, most nerve-wracking milestones in life, but from the moment we walked into Aurs meadows Cala Homes, Jenny made us feel completely safe. She didn't treat us like a sales target; she treated us like family. Jenny listened to our dreams, quieted our anxieties, and guided us with so much patience, warmth, and genuine kindness. Her support turned a stressful process into a beautiful, unforgettable journey. We are endlessly grateful to her for helping us step into this next chapter of our lives. Thank you, Jenny and Lizi

Lucy at Finchwood park the meadows made us feel so welcome she couldn’t have been more helpful I had been finding a new home really stressful but suddenly it was a joy, she made the whole experience enjoyable She was so lovely both to my daughter and myself nothing was too much trouble. Cala is very lucky to have staff like this