Cala Homes Reviews 

I went to view the CALA Homes development at LATHALLAN GRANGE - POD 1, Polmont a few weeks ago.

The house I might be interested in won’t be ready for about a year which is fine and even although it’s some time away Helen, Ann and May service was still excellent.

They took the time to understand my current home and position and talked me through the houses they will have and even let me see inside one to give me an idea.

They also talked me through the full development to understand what it will be like when it’s finished in years to come.

They updated me on options available in terms of part exchange etc.

They took my details and have added me to the database and will keep in touch with any developments.

Would highly recommend dealing with any of the ladies.

I have recently purchased a house with Cala Homes at the Kings Barton development in Winchester. Knowing how difficult and stressful such a process can be, I must say it was pretty smooth and I am very happy so far. In particular the staff at the sales office were fantastic, and I would like to thank Fiona, Jenny and Emma for all their communication and assistance throughout. They were very understanding of my circumstances (having to factor in school applications) and when we needed to get things done, it happened swiftly. Since the move, I have also been impressed with the build quality and with site manager Andy - there have not been any major issues so far (touch wood) but any minor ones have been fixed quickly. I reserve the right to change my review in future of course, once I am in the hands of customer service... But it's a thumbs up so far and hopefully the customer service team are the same standard as everyone I have met at Cala so far!

Slick service and great builder. Exceptional attention to detail and great communications from them at all times.

We recently purchased our new home at the Cala development in Basingstoke, and David has been absolutely fantastic throughout the whole experience.

From the very beginning, he has been incredibly helpful, knowledgeable and approachable. Nothing has ever been too much trouble, and he has always taken the time to answer our questions, explain things clearly and make sure we felt comfortable and confident at every stage.

Buying a new home is a huge milestone, and having David there to support and guide us has made the whole experience feel so much easier and more enjoyable. We have really come to trust him and know that we can rely on him whenever we need help or advice with our new home.

David genuinely cares about his customers, and that really shines through in everything he does. We are incredibly grateful for all his help, patience and support and couldn’t recommend him highly enough.

He is a real credit to Cala Homes, and we feel very lucky to have had him looking after us throughout our home-buying journey.

I have recently bought a Cala home in Fordingbridge. I’m sat here writing this review looking around my new home feeling like the luckiest person in the world! I love my home, it’s beautiful and so well thought out. Beckie and Jo were amazing and so kind during the buying process. The part ex team (Harriet, Chloe and Kerry) were amazing and always happy to answer questions quickly. Now I’m in, I’m dealing with Miles and his amazing team. All the builders are friendly and so very helpful. Thank you Cala!

George Fisher - Great service, diligent and thorough, happy with work carried out.

Alan was prompt, courteous and professional throughout his two day visit to my property. He attended to all reported matters cheerfully, and left the place spotless. His attention to detail was impressive and I am very happy with the end result.

The service, advice and support that the whole Cala team have given us over the last two weeks has been second-to-none. Made a potentially difficult and stressful pathway very easy to navigate.
Cannot thank them enough.

Martin Hales came to repair some screw pops and taping. He arrived on both days on time, very tidy worker and polite. Explained what he was going to do and showed the outcome at the end. Very pleased with his work. Thank you

I’ve just bought a new home, an Oram, at Kings Barton at The Green and it’s been a very easy and pleasant experience. Beckie, Dawn and Gavin have been extremely helpful throughout the whole process, always available to answer questions in person or on the phone. Every stage so far has been straightforward and professionally handled.

The whole team at Lathallan Grange were excellent from start to finish. In particular Ann, who was our point of contact throughout. Very professional, helpful and patient as she guided us through the process. The regular updates and level of information shared was invaluable. Craig & Fiona

Cala were great in the lead up to us moving in. Very thorough and professional. But like many places, once they have your money they don’t care anymore.

The Purton site I am on has essentially been abandoned and forgotten about for months. Entire areas are unfinished, weeds growing everywhere and a play park and seating area that have essentially been left to rot. The sales signs are all sill up from Cala, and the old contractors car park has been dug up and no grass has been put down.

Attempts to raise snags are ignored, requiring you to call repeatedly to get anything done. We were told many times that our wonky garden slabs were “within tolerance” despite the legal limit being 10mm (it was 45mm). The slabs don’t even match colours but we were told they would “weather in” despite them still looking completely different 1.5 years later.

Attempts from myself and the other neighbours to get the site finished have fallen on deaf ears. I emailed the address I have seen them respond to some of the comments on here with, 4 weeks ago and had no response whatsoever.

Buying a new-build home from Cala Homes has been an exhausting, deeply disappointing experience defined by misleading sales promises, substandard workmanship, and a complete refusal to take legal responsibility for clear defects.

When reserving off-plan, sales staff explicitly assured us our property would include solar panels, similar to surrounding plots. Months later at the AGM, we were abruptly told no solar panels would be fitted. When raised with the Sales Team Leader, the promise was denied until a lengthy battle forced them to admit false information had been provided. Similarly, a clear agreement regarding landing and staircase carpets was reneged on, requiring another months-long fight to have reinstated.

During construction, we noticed the build did not match the official architectural drawings provided at the AGM. When raised, Cala dismissed our concerns as "normal." It took threats to withdraw from the purchase to secure a meeting with a site manager, who could offer no technical explanation other than "people make mistakes." It took 2.5 months of persistent pressure for Cala to rectify the construction error.

On legal completion day, after our funds were fully received and confirmed by the developer’s solicitor, Cala refused to release our keys. They initially claimed the on-site salesperson was off sick, then absurdly claimed completion was "not official" because their solicitor hadn't transferred the funds to Cala's internal corporate account—a complete distortion of UK property law. We were left locked out past 5:00 PM, and keys were only released after we threatened immediate legal action, forcing them to send someone to unlock the sales office. Withholding keys on a legally completed, fully paid property is a direct breach of contract and an appalling way to treat buyers.

Handover brought an endless backlog of unresolved defects:
• Installed unlevel, causing standing water. Cala contractor dismissed this as "within tolerance," despite fixing the exact same defect for neighboring plots.
• Double glazing panes showing internal watermarks, dismissed as meeting their "standard."
• A garden fence gate with completely misaligned drop bolts that cannot be locked at all, dismissed as "homeowner maintenance."
• Construction workers struck our living room bay window frame with metal fencing after we moved in. After months of inaction, Cala claimed they would repair it as a "goodwill gesture." Fixing damage caused by their own workers on site is a basic legal liability, not a courtesy.
• Damaged lawn from site fencing left unrectified, damaged garage door glass, and unresolved brickwork issues, and many more…….

If you want an endless battle against poor customer service and deflection rather than a happy move into a quality new home, choose Cala. We are now escalating all unresolved defects directly to the NHBC and taking further formal action.

Please be aware that Cala’s reply below asking me to email them is purely PR damage control. I already emailed that exact address weeks ago with all the details and received total silence. They only chose to pay attention once I made my experience public.

I’ve lived in my Cala home for 2.5 years and feel I need to share my experience. While the buying process was smooth, the first 1.5 years of living here were extremely challenging. The number of issues I faced went far beyond normal snagging — this was poor workmanship and substandard building quality.
All my Amtico flooring had to be taken up and re‑stuck around the edges. I had to pack up my entire flat and live in my bedroom for a week, losing around six days of annual leave because contractors repeatedly attended without completing the job correctly.
I had ongoing window and balcony problems, water coming in, and a dishwasher that tripped all my power every time I used it. Even now, I still have a window that will not close, and despite the dishwasher being replaced, it continues to trip my electrics.
Cala’s response is simply that my two‑year warranty has expired, so the window is now my responsibility and I must pay for the repair myself. As for the dishwasher, they say they cannot do anything until it trips the power again.
I also had a leak under my sink that flooded my floor. The plumber who repaired it told me the original installation had no silicone, no rubber washers, and a cross‑threaded bolt, meaning it had nothing to tighten against. I had to pay for the damage myself.
The only positive I can give Cala is their operatives Eric and Kyle, who have been consistently excellent. They are helpful, professional, and have fixed many issues caused by poor initial workmanship. They deserve recognition.
Would I buy another Cala home? Definitely not.
Would I recommend Cala to friends or family? Absolutely not.

Cala have been shocking from start to finish. The've not only found a way to wriggle out of responsibility for a wide range of issues with our property. From construction deficiencies in our garden slabs, dead trees that have (eventually) been planted in not only our garden but those of neighbouring properties, to pest control issues as a result of no maintenance of an adjoining plot of land which has been completely unkept.

They clearly aren't able to remain consistent & factual in their responses either. As, in their efforts to intimidate us, pointed out that their calls are all recorded. Fine, but we'd actually never spoken with anyone from
CALA over the phone. Another example of their inability to deal with genuine customer complaints.

At every point they've been dismissive, rude & in no way shape or form looking to work with us for a solution. We've been factual, understanding & clear in where we need help, & every issue raised has been met with unhelpful & borderline idiotic "stances". In certain cases, completely contradicting previous communications, only to be corrected when we show the evidence of what was actually said.

They clearly have zero interest in customer satisfaction & support once you are no longer a new customer so do note this should you ever need support from them.

Have had Eric & Robbie with us this week, doing various work and putting right some snags we’ve had since moving in. They’ve done a fantastic job and have worked around us effortlessly during a busy summer holiday period with 3 kids running round the house and my wife and I working from home. Can’t thank them enough for doing such a good job and being so flexible throughout the week. Thanks guys!

Chris Denny and Martin Hales came to carry out some work under our two-year warranty with Cala Homes. They arrived on time, were friendly and professional, and did an excellent job fixing the issues we had.
They always kept everything neat and tidy while working in our home and went above and beyond by pointing out and sorting other small things they noticed along the way. We really appreciated their attention to detail and willingness to help.
We would highly recommend Chris and Martin. They are a credit to Cala Homes and provided an excellent service from start to finish. Harick & Samantha

Snugging /after care team in Sambrooke park, Potters Bar is amazing. Mario is great at managing the needs of the new residents. Andy Stevens has been great in fixing minor snug issues and helping with other home alterations to our satisfaction. It is great to have this team around and being able to settle in the new house. Thank you!

Great service and good quality

Neil at Cala Homes Sales Cornhill Village Hamilton - Fantastic!!!
Very helpful and knowledgeable.