TransUnion UK Reviews 

This company is a total disgrace
But we have no control you can't not be on their data base.

Absolute useless company, should be struck off! How an incompetent organisation like this can be given the responsibility of deciding a credit score and, therefore, impacting your life, is totally beyond me. I would contact them with my issues but, gathering by the comments on here, I won't waste my breath.

Provided incorrect information about me to an employer which resulted in me losing 4 weeks of paid work. The information they supplied was about someone else and they have admitted this.

They have refused to compensate me for the financial loss.

Will be contacting information commissioner's office, BBC Rip Off Britain and the person who's information they have passed on as mine.

They put wrong things on your credit file and refuse to remove them l complained about something an ee debt which l don't owe as l have been in a contract on my son's account for 5 years and l can prove it.. they said l had been unsuccessful in getting it removed lies like that cause you credit issues I'm thinking of reporting TransUnion to the ombudsman this company are useless

I have a perfect credit score, confirmed by both experian and equifax, unfortunately for me however transunion does not recognise any of my details and, as a result, I am unable to get a new phone from Samsung. I phoned to query this and was passed from person to person with no one caring and each person giving a different excuse as to why they could not be bothered to help. 12 days later I am still waiting for a response and I still cannot get a new phone. As my current one is temperamental, this is having a significant impact on my business. Terrible company with terrible customer service, its no wonder the ratings are so low.

Called them today to advise that their information is wrong and that I'm on the electoral roll and provided the references to prove it but they could not have been less interested. Woman on the phone claims all she can do is apologise.

Useless company, they say they respond within 28 days but I’m now 49 days and counting

Worst service in the world, 4 months and they have still not updated my electoral roll information. I submitted a letter from the council as required. All disputes are ignored.

I think they purposefully discriminate against immigrants.

AWFUL COMPANY. Has various incorrect accounts linked to my husband just because he has the same name as someone else. Raised numerous disputes. All have been ignored. Off to the Ombudsman next to raise a dispute about this shocking situation. None of the other credit agencies report this incorrect info.

This company has totally inaccurate information on my report relating to a credit card. They state it has never been paid yet its the complete opposite. I've raised a dispute and we will see how quickly they respond and correct my score. Disgusted!

When approached by nationwide building society they gave false information.
Slander this company are total and complete charlatans.

What a shameful company and practices - you can see exactly what they are doing by trying to drive up banking business a.k.a. selling loans and credit cards to everyone, nothing to do with understanding credit worthiness or risk mgmt at all.

Lloyds Bank should be ashamed working with them on their platform.

I have a mortgage and credit card and a healthy income to pay off my debt. Saving enough on the side and it tells me my scores go down every month because I should have a much larger credit card limit and utilise it.. that is just pure bs.

Disgusting company. How on earth companies and banks wish to use these services to protect themselves and customers is beyond me!
They are breaching data protection policies by providing personal details about other people! I can quite literally use someone else’s details fraudulently. An if I’m honest I’m pretty confident they are the root cause of majority of people being scammed.
I’m genuinely concerned my data isn’t safe and when trying to prove I am who I am? Which apparently is impossible? 🤣 I have no trust in any company using these services!
I’m hoping this will encourage others to be mindful and to check who has what information about you. Because I know I cannnot be the only one.
This experience has caused unnecessary stress.

They have a phone number. All 3 options return you to the main menu. You can't talk to a human.

Absolute disgrace as a company ! I have been refused Klarna after using it for years and never delaying a payment. I have a perfect credit score !!! I have never used TransUnion in my life !!! I use Experian instead. When I got declined from klarna just days after placing an order they told me that I have gotten declined because my details don't match the credit reference agencies. They work with both Experian and TransUnion. I have updated my details using Experian and everything is up to date, however I have never used TransUnion before. I went to their website to check what's going on and I have put my details there to try and check my report and they have told me that my details don't match. I used my old address and old title which used to be Miss and it worked. I was able to see that they haven't updated their system in the past 4 months and there wasn't an option to update my details by myself. I have to contact them via email which didn't help because they got back to me with an email that didn't apply to what I said whatsoever and after sending a few emails back and forth they told me that they have raised my dispute to their dedicated team and they will get back to me in 28 working days. This is beyond ridiculous. I have been refused due to the incompetence of some company that got my details how exactly???????? They shouldn't even be a company, just horrible !!!

On my bank site I have a poor rating .This is inaccurate and insulting. Get your act together or bugger off.
I am a registered voter.
I OWN my home (no mortgage)
I have considerable savings within the bank that displays my poor rating
I have credit cards with two high street banks( nothing owing on them. I pay off any balance owing before it incurs interest).
AND I’m a poor risk.
No wonder banks are going bust and having to be bailed out by the taxpayer (ME) .

This company obviously have some kind of contract with my bank (Lloyds). I have only recently noticed that their credit checker has incorrect details for me (incorrect address). I have reported this issue to them several times. I have also presented the evidence they have requested, more than once. They still have not changed my details, despite their assurance that they would do so. Frankly, in my opinion, their customer service is unreliable and inadequate. I have complained to both them and Lloyds bank. Despite the potential for fraudulent activity, they appear to lack any sense of urgency in addressing the issues or taking responsibility for their obvious inadequacies. This issue is ongoing! Avoid at all costs - trust nothing they tell you.

these credit companies taking down the country's GDP. They are making a depressed young generation and students can't make their own projects. God will punish one day every worker and their generation. Thank you to god that I do not need to credit score. Without any reason, they dropped 151 points 🤣. Insane companies and the government doing nothing. I have never been bankrupt, always pay my utility bills on time, have never been a fraud, paid my mortgage installment on time, never took a loan, and never missed any credit card payments.