TransUnion UK Reviews 

If I could, I would give it zero stars, I've had a mortgage for two years and they still don't see it, and when I filed a complaint they asked me to prove it, I'm not here to do your job for you, if you can't do the job correctly, don't do it, you estimate my points incompetently, what's more, you send this crap to banks and other similar institutions, to prove it, just look at Equifax or Expirian which see my mortgage, lack of professionalism, the government should severely punish you and lock you up!!!!

Really annoyed with my TransUnion score. I fully paid off two home improvement loans, one on 31st August, one on 7th September. We live in a digital world where transactions take minutes to appear, yet it takes TransUnion 30 days minimum, and up to 90 days to adjust the credit score. Please take this criticism as justified in 2023, that customers are being discriminated for up up to 90 days when trying to sort out their financial issues. I do not give a company with so many billion the right to mistreat customers.

What a joke of a company. I have provided clear evidence that I'm registered to vote. My dispute outcome was unsuccessful. Unreal, without any explanation. Bunch of clowns..

URGENT:
FAO The Financial Conduct Authority | Financial Ombudsman Service | Information Commissioners Office:

The level of incompetence in the handling of strict data information of consumers is extremely and seriously impaired at this credit referencing agency.

I implore you all to take urgent action and put this agency in special measures to avoid further liabilities.

We will be duly contacting the relevant authorities in writing as well as national media to discuss these issues further which are greatly impacting consumers and is in the wider public interest that this situation is made public.

Unless, sent an enquiry, no reply, just another phantom service. No point in contacting them.

Horrendous customer service. I have been trying to get my records updated with my 'registered to vote' information for TWO YEARS. The issue clearly lies with them but they just keep saying their records are correct - my credit report says otherwise. Diabolical to deal with and I can't believe so many companies use these clowns for credit information.

4 months late reply (had to raise with the regulator twice), confusing initial responses as they obviously didn't read the complaint or try to clear up the confusion, and constantly tell you to go away instead of attempting to ensure they've cleared up the issue.

It's crazy because ultimately in my complaint, I found out they were entitled to do what they did (even if I think it's very unethical and anticompetitive), but figuring that out took so so much longer than it needed to and I was up against customer 'relations' who didn't want to deal with you and patted themselves on the back every time they responded with gibberish.

I would review them 0 if I could. They wronged my data and no feedback to the dispute.

Can’t give a minus. We need a No win lawyer to teach these clowns.
They hide behind excuses and who pays them ?

If I can I would give TransUnion UK ZERO stars. Useless. These people wronged my data twice. The first time the correction was immediate and they even did not ask for any proof. The second time they refused to correct their mistake and not accepting legal documents issued by UK government authorities (postal vote confirmation letter from the local authority). They have to accept they often make mistakes. That is something that affects me much less than it affects their reputation for which it seems TransUnion UK doesn't care enough. There is absolutely nothing personal in my opinion.

This company is being used by my energy supplier Octopus Energy. Their records show that my account with Octopus was last update in January.,I have tried to raise with TransUnion which is pointless and Octopus say it is up to me to raise with TransUnion. Are hey not acting for Octopus and it’s their responsibility not mine!!

Absolute useless company, should be struck off! How an incompetent organisation like this can be given the responsibility of deciding a credit score and, therefore, impacting on ones life and ended up making a dent on my long-term good credit score, is totally beyond me. I wouldn't even bother contact them with my issues, gathering by the comments on here, I won't waste my breath.

What a joke. Why are HMRC using these cowboys?
They must be really cheap. Come on Rishi you can do better. I've been living at the same address for 35 years, registered to vote and paying council tax but these jokers still can't confirm my identity!

I was on the phone with Martynas who actually listened to my problem, and assured me that my concerns would be taken seriously and addressed promptly. More people like him are needed at that place.

The only agency failing to recognise I am registered to vote. Sent multiple emails and made multiple disputes. 7 months and counting, still not resolved. Each time I call they don't have records of previous enquiries. I am shocked banks even use these guys.

Terrible, disgusting, awful, unprofessional, records out of date.
Those are just some of the comments from other re iews and,I agree.
We xant all be wrong, thos company should be taken to court and closed.
Pile of useless clowns.

By far the worst company I've ever had the displeasure of dealing with.

I provided proof of my electerol roll status and without even checking properly they declined. They've since backtracked explaining they will investigate further.

Overall, Customer service is severely lacking, late responses and no apologies given.

Useless company I had people get things in my name I have proof it wasn't me but the wont take off my credit file thought equifax was bad but they all the same useless

My payment goes out on the 29th each month! February 28 days! I’ve paid twice in March but now I’ve MISSED ! ! a payment !!! Have contacted Them, No one wants to know! ! Have contacted my provider I’m up to date!! But TransUnion is Final!! Is so Defintive !! My credit score is impacted, I don’t need it I have money! Just really disappointed the way I’ve been treated!!!

The worst Customer Service and processes in the world! If you are unfortunate enough to have to deal with them, prepare yourself to get very frustrated and to have to deal with many inefficient processes. I have raised 2 disputes and called their number with regards to my credit report having incorrect address details and I've had no acknowledgment on my disputes (raised a month and a half ago and chased via email). My details are correct on all my bank statements and bills and their response was "there's nothing we can do, your bank needs to send us the updated details".... I have updated all my details 5 months ago. Clearly you are having serious integration issues with your systems and the Customer service is just so unhelpful towards affected people.