Canary cancelled premium service a month before expiration of contract in July, after I informed them to cancel AUTORENEWAL. Website offered for $2.99 for month if subscribed for a year and when I cl... Toon meer
Bedrijf heeft geantwoord
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Awful. Got the camera when it did not require a subscription. I purchased the camera because they did not require one. Now they do and they’ve cut back the services that were an incentive for me to ge... Toon meer
Bedrijf heeft geantwoord
The most concerning is sneakiness - the canary App (on smart phone) at regular intervals has pop-ups for Data harvesting. The option is to 'deselect' by clicking on each of the 250 vendors for non con... Toon meer
Bedrijf heeft geantwoord
This company are scam artists. We had the cameras at our cottage. Approximately 3 years ago Canary withdrew the service as they were no longer going to supply cameras to domestic properties... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Canary is a complete security system in a single device. Includes a 1080p HD camera, night vision, motion-activated recording, air quality sensors, and more.
Contactgegevens
6th Avenue 101, 10013, New York, Verenigde Staten
- canary.is
1,2
Zeer slecht
339 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Super Frustrating
I never could get this canary camera working. My father gave it to me after buying a new one for their 2nd home. We successfully cancelled his account and deactivated the device on his account. I’ve sent the serial number numerous times. I give up and will purchase Ring instead.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Gail, let us help you get your Canary camera set up on your account. Please send us another email at support@canary.is so we can assist you right away. Additionally, here is our FAQ page on "Why can't I set up my Canary?" (https://bit.ly/3TcVay0) for more information. Thank you!
I had a camera from them for two years…
I had a camera from them for two years till it all changed.
Unlike the other reviewers I simply put mine in the bin and moved on.
Disgraceful waste of money and verging on robbery.
Do not purchase this product.
12 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Arran, we are sorry that you feel this way and we do not wish to see you go. As we are always looking to improve the experience for our users, please share your ideas on how we can make Canary better by sending us an email at support@canary.is with your input. Thank you!
Long time customer here
Long time customer here. One of our cameras went down. Called customer service to get a replacement over a month ago and after sending serial numbers and pics of the camera to verify, the same tech did call us back and clearly indicated that Canary would replace it. Still waiting and waiting and I would guess this will never happen! Like most of the others doing reviews, we are probably going to replace our system with a better one.
15 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Bard, we are sorry to hear that one of your Canary device is no longer working. We kindly ask you to send us another email at support@cnaary.is so we can reinvestigate your case and look into what we can offer you. Thank you!
Th Hulk will win with a wet hand.
Terrible. Stay away from this ad fest. Premium service is ridiculous. They went from one of the greatest to worst in the fact i couldnt even get halfway setting up the camera without 3 ads and no way to close them. They simply want your money and do not care about the experience or performance of their devices. Which is just an awful shame. This company had alot going for it at one point. Then something happened. Something bad. Like watching gam gam get knuckle punched by the Hulk in her mayo mitt.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Mark, we apologize for the advertisements and will try to keep them from interfering with your experience. There is also a triangle button on the top left corner, which will take you to the end where you can exit the ad. As we are always looking to improve the experience for our users, please share your comment on how we can make the Canary app better by sending us your feedback. Additionally, we are happy to share a great offer so you can enjoy the benefits of Premium Service and no longer see the advertisement at an affordable price. If you are interested, feel free to reach us at support@canary.is anytime. Thank you!
Antwoord van Canary
Hi Cameron, thank you for being a supportive customer and taking the time to write a positive review as it means a lot to us. We are happy to know that you received the assistance you needed from us as well. Feel free to reach us at support@canary.is anytime!
After a recent firmware update
After a recent firmware update, both cameras we utilize under the premium service went down. Was able to activate one but after several emails back and forth the company would not support the camera that was no longer working due to their update unless we provided proof of purchase which was not available. To make matters worse they refused to credit the premium service that has 10 more months left on.
Stay away from this product and company. Went from free online storage to pay for after purchase and then won't even replace a camera under premium service after they made it go down.
21 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Steve, we apologize for the troubles you've had with your Canary device. We kindly ask you to contact us again at support@canary.is, so we can look into alternative solutions to solve your case. Thank you!
There appears to be zero ways to…
There appears to be zero ways to contact the company and all I get is an email stating the subscription will continue.
I have emailed:
legal @ canary.is
support @ canary.is
and call
08000903699
nothing seems to work.
29 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Ian, we have located your correspondence with our customer support agent who has assited you with your cancelation request on Saturday. Should you have any other questions or need any clarifications, feel free to reach us at support@canary.is again. You may also request assistance over the phone, by sending us an email and provide the subject you need help with, the preferred date, time (including timezone), and phone number that you wish for us to call you. We also offer Live Chat from 8 AM to 5 PM Eastern Standard Time, 7 days a week. Check out the following Help Center page to get in contact with us (https://help.canary.is/hc/en-us). Thank you!
The app is now adware. (with the free tier)
I have used the Canary solution for a number of years, and was satisfied with it. It did what I wanted with only a one-time payment for the camera. The free subscription was perfect for my needs. However, over the last couple of years several features has been moved from the free service to the subscription service. This is something other security systems has done as well so this alone does not warrant a one star, the free version was still usable although quite more limited than it once was and I understand that the costs of the service must be covered- but Canary then had the temerity to add full screen, unskippable ads to their app a few months ago, which they have shown more and more often lately - unless you pay for premium of course. The app is more or less completely unusable now. Unless you want to fork out for premium, stay away from this adware.
25 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kristian, our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, night vision, Alexa integration, and more for free! Here's the link to our service plan for more info: (https://bit.ly/3zV9g16). We apologize for the adverts and will try to keep them from interfering with your experience. There is also a triangle button on the top left corner, which will take you to the end where you can exit the ad. As we appreciate your years of support, we would like to make this process as easy and affordable as possible for you. If you are interested in signing up, please let us know at support@canary.is so we can share a great offer so you can enjoy the benefits of Premium Service and no longer see the adverts. Thank you!
Find an alternative
We have used Canary for years but made the decision to switch to Ring. Our Canary internet connection was very bad and often lost connection when we were out, which made the product totally useless. No other products in the house behaved in this way which leads me to suspect it is a product issue and not an Internet issue. We did not find solution with troubleshooting and kept ending at square 1. I do not recommend Canary to anyone, especially with the recent changes in fees
19 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Kim, we appreciate your years of support and do not wish to see you go. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, we would be ready to reinvestigate and provide steps to help with your connectivity issue. Thank you!
Please Do Not Waste Your Money!
This company is disgraceful! The product is not fit for purpose, customer service is non-existent. Please do not waste your money!! I have spent 24 hours trying to cancel this to be told it is being reviewed! Totally unacceptable!
13 juli 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Ros, we have located your correspondence with a customer service representative who is in the process of cancelling your subscription and deleting your account as requested. As far as cancelling, I am sorry you were unable to find this. Self-canceling is available in the app or you may send a cancelation request via email, SMS, over the phone or Live Chat as well. Regarding your account deletion request, this is a task that requires assistance from our specialist team, we offer the timeline of the longest possible within legal expectations, however in most cases the deletion occurs much more timely. Should you have any other questions, feel free to reach us at support@canary.is anytime. Thank you!
Greedy Canary
Also changing system bought canary system not long after they launched. Very little info provided by them now and keeps losing connection and have to reset each camera. Not much good when you’re away and cameras not working. Can’t see canary surviving long at this rate.
10 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Graham, let us help you find the reason behind your connectivity issue. Please send us an email at support@canary.is with the serial number of the device that drops offline so we can provide troubleshooting steps to solve your case. Thank you!
8 year Canary user looking for new solution
I have been using canary cameras for 8 years now and have over 20 cameras at several location. The support has never been great but the service used to be. Now without the new per camera Premium service the cameras are useless. Getting someone on the phone is impossible. It’s asham, this company started out on the right track but has lost its way. Very few product updates in years but the service fees have skyrocketed.
1 juni 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Mike, thank you for taking the time to write your feedback. We appreciate your years of support and would like to make this process as easy and affordable as possible for you. Should you wish to sign up, let us know via email at support@canary.is and take advantage of our great offers which we would like to share with you. Additionally, if you wish to seek assistance over the phone, you may do so by sending us an email with the details you need help with, the preferred date, time (including timezone), and phone number that you wish for us to call you. Our hours are from 8 AM - 5 PM EST, 7 days a week. Please visit https://bit.ly/3N6OX4f for Live Chat assistance. Thank you!
Watch live doesn’t work as you have to watch adverts before you can view
I stopped my subscription with canary as I was fed up of the cameras taking so long to go on line once I’d had an alert that if someone was at my door they’d normally gone by the time I was able to view it. Also quite a few missed movement where people came to the door, drove into the yard and the cameras didn’t respond to them.
I’ve been just using the basic service since but as of today the most ridiculous change. You get an alert to say someone is at the door, you only get to view it live but now before you can view live you have to watch a loud and ridiculous games advert video that takes so long that by the time you get to view anyone has gone. This renders them absolutely useless. Taking them out now and they will be your biggest waste of money buying the cameras as they are no longer fit for purpose, absolutely every other camera system is now more fit for purpose.
Now successfully have more traditional cctv and other smart cctv method. Loads more efficient and so far much better customer support in the Uk.
24 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hello Robert, thank you for your feedback. Advertisements appear once per session and you should be able to close these out after just a few seconds, you will then be able to Watch Live uninterrupted. Let us help you find the reason why your motion detection was delayed. According to the correspondence you have had with the Canary support team, this issue has not been mentioned and we would like to help you rectify this. If you wish to sign up for Premium Service, let us know as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements. With regard to our customer service, we pride ourselves on providing the very best customer support. According to your account, you did not reach out to our support team regarding any troubleshooting since you purchased your device in 2018, only to switch to the Basic Service Plan in 2021.
Totally worthless service....
Bought the camera used (which is actually really good hardware).
But it is totally worthless due to the subscriptions and the app is littered with commercials, it could drive anyone crazy.
I´m lucky that i´ve read all the comments here so i didn´t do the mistake to buy a subscription.....
THe camera is going to the bin and i´ll change to another brand.
Beware, DO NOT BUY THIS!!
23 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hello Mikael, thank you for your feedback. Our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, Alexa integration, and more for free! However, if you wish to sign up for Premium Service, please email us at support@canary.is as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service and no longer experience the advertisements.
Canary has lost it’s way!
I have used canary for many years and by and large have been happy with the experience. However recent changes to the basic free service have meant that the cameras are almost useless unless you subscribe to the Premium Service which is expensive. They charge you on a per camera basis. So, I’m changing my provider and have just ordered the Eufy system which has local video storage. I’m sorry Canary has lost its way.
20 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Peter, thank you for your feedback and for being a loyal supporter of Canary. Our Basic Service plan continues to include 24/7 Watch Live, Two-way Talk, motion notification, Alexa integration, and more for free! However, if you wish to sign up for Premium Service, let us know as we'd be happy to share a promotional offer so you can enjoy the benefits of Premium Service.
Terrible service/expensive unusable service
Terrible service - non-functional device however unable to cancel or get refund on auto-renewed service so paying huge price for service I cant even use.
15 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Allan, please note that self-canceling is available on the web app. Refunds are only provided if one cancels their Annual Premium Service plan within 14 days of signing up. Check out our Help Center article on "How do I cancel Premium Service?" for more information: (https://bit.ly/3Gk0coG). Should you need further clarification on our cancellation or refund policy, feel free to reach us at support@canary.is anytime. Thank you!
Used to be good but they have taken…
Used to be good but they have taken away the ability to view recorded clips and the ads make me feel like I downloaded a cheap app. Arlo is much better
11 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Matthew, we apologize for the advertisements and will try to keep them from interfering with your experience. We value your support and would like to share a special offer with you so you can enjoy the benefits of Premium Service and no longer experience the advertisements. If this is something that you may be interested in, please contact us at support@canary.is and we will be happy to help. Thank you!
Tech decent, but service is not worth it
I'm giving two stars only because the technology itself is decent. But the customer service experience is very frustrating. It's difficult to access and manage your account, you have to pay per camera for subscription, changes to the subscription require you to cancel everything and start over (or call customer service --- which -- good luck if you get ahold of them). I kept them for years only because I didn't want to invest in other cameras. Finally made the switch to another provider.
2 mei 2023
Review zonder uitnodiging
Antwoord van Canary
Hi Jason, we are sorry to read that you did not receive the assitance you needed. Please note that self-canceling is available on the web app. Otherwise, you can send a cancellation request via email if you were unable to reach us over the phone. We appreciate your years of support and do not wish to see you go. If you decide to give Canary another chance, feel free to reach us at support@canary.is and take advantage of our great offers which we would like to share with you. Thank you!
Horrible experience stay clear …
This company has a good idea 10 years ago now they have hit the bottom of the pond . After being a Member over a year I discover while on vacation my device was not sending push notifications to my phone after building maintenance came in while I was gone told canary to stop charging me for services until resolved they would email me every few days with stupid troubleshoootng fixes like making sure it’s plugged in a outlet really ?? They charged me a third time and i said.no i want a refund for at least one month they refused and went back to asking me to download a third party app and I refused . I feel scammed and cancelled the services do not charge
Me again or it’s Fraud total scam company desperate to stay afloat
26 april 2023
Review zonder uitnodiging
Antwoord van Canary
Hello Paul, we are sorry to read about your experience. May we please ask you to email Canary at support@canary.is with attention to Matthew who is a member of the management team. He will look further into your case. We have no tickets in our system for the past 2 years that we can find under your name. We are happy to assist you further.
Deceptive practices
Deceptive practices. Billed account prior to contract expiring and I guess I get that but I canceled on renewal date and they refuse to refund my annual payment. I asked for a copy of contract indicating cancellation has to be PRIOR to renewal and they ceased communication with me. Filed complaint with BBB and they tried to sell me more services as response. I refused their offer and again asked for copy of contract showing cancellation policy and again they ceased communication with me and now BBB. Cameras are not good quality and have less features/functions than competitors cameras. My advice find something better.
1 april 2023
Review zonder uitnodiging
Antwoord van Canary
Hello Samantha, thank you for your feedback. According to our records, your subscription renewed at the same time as your previous renewal and your cancellation request came after the renewal took place. In addition, a renewal email was sent to you 7 days before your renewal took place on March 21, 2023 to which you did not respond or self cancel as is in our terms of service that you agreed to. As a gesture of goodwill, we offered you 12 months of Premium Service free of charge. A copy of our terms and conditions were sent to you twice as per your request which are also available on our website. Please contact us if you wish to accept our goodwill offer.
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