eTransfers Reviews 1.823

Esperé hora y media esperando en aeropuerto y nunca acudieron al traslado. Fue necesario pagar transporte al hotel.
Y aún no me han pagado 609 peses del costo taxi al hotel fiesta americana condesa.

We paid for a premium SUV, with water etc. chaos from the team. No car available 20 min wait. Not what I would expect from an almost 200 usd trip 30 min… I would avoid this service. Driver was good though

Good support online.

Driver very friendly and courteous

This company is awful. Don’t use them. We looked for them for 1.5 hours at the correct location. Dragging luggage all over and talked to 20 of their taxi drivers that were unhelpful. Called them 50 times without an answer. They admitted they never showed up after calling, waiting on hold forever and being hung up on multiple times. It’s been 3 weeks and they still say they have to email a manager to request a refund then email me saying the policy is if I take another ride no refunds. That’s fraud!

Aclarando que contratamos un servicio exclusivo. A la ida tuvimos que esperar como 20 minutos a la vuelta no llegaron nunca. No solo eso sino que habiendo pasada largamente la hora de recogida y ante mi insistente reclamo me avisaron que venían tarde. Luego que no venían Una vergüenza.
Exigí un full refund de todos los pago realizados a esta pésima empresa

Made the appointment to have round trip transportation from airport to resort and then back to airport a week later. There was a slight mixup but it was quickly fixed. They were very courteous and helpful. I would recommend this company.

They never showed up at the airport. When trying to contact them at ther phone numbers they never answered, no representative around the welcome bar. I followed to the letter their instructions to catch my "premium" transport and was left abandoned at the airport. I just found out they have a 1.9 star ratings here but they created a 2nd profile to try to keep deceiving people.

Excelente servicio, estuvieron puntuales por nosotros

Me agrado que para mi traslado de hotel a hotel, llegaron con anticipacion, siempre hubo buena comunicacion por llamada o whats app.
Los choferes fueron amables en todo momento.

This group was great to work with. Their prices were reasonable and their communication was excellent (we had a small issue caused by me not them and they resolved it quickly for me!). Their van was comfortable. Thanks!!

Don’t use this company.. They never showed up at the airport to pickup my family and I… We had a night flight and had to go with a taxi company last minute which costed us almost triple the price we paid

Muy confiable y muchas responsabilidad. Llegamos al aeropuerto de Cancún y no tuvimos que esperar más que 5 minutos para localizar al chófer de la empresa. Lo mismo al regreso, fueron super puntuales al pasar a buscarnos por el hotel.

This review is from our trip last weekend on may 16th to 19. When we arrived to the airport we could not find the guy, they would NOT answer the phone and the clip board was on the ground. All other companies were holding there logo up on with clipboard in hand. This guy was eating and laughing with other people, not working.
The return trip back was even worst from hotel. They were 37 minutes late, so i ended up getting an uber from resort back to airport because again, they response on whatsapp was extremely slowly. They would text me back with almost no updated every 9 minutes. When i asked why are you so slow to respond the employee said "im only one person working"....
Terrible company, service, communication, everything, STAY AWAY, use someone else.On top of all that they would not give me a refund for being 37 minutes late to my pickup and me not using them.

No utilice el servicio de regreso ya que pasaron por nosotros a las 2pm y el vuelo salía 8pm WTF
Intenté cambiarlo haciendo decenas de llamadas y contacto whatsapp sin éxito

Excelente atención y puntualidad.

Marco did an excellent job good service very polite excellent driver

E transfers staff are punctual, easy to find at the airport, good value and good communication between us both especially with the driver and dispatch.

Mal Servicio, Pésimas vias de contacto y nivel de respuesta.
Llegaron 1 hora y 45 minutos tarde.
No contestaron durante dias por ninguna de las vias de comunicacion.