eTransfers Reviews 

Once I found the company rep, I had to wait 20 more minutes to get additional instructions to walk around the airport where the employees were dropped off. When communicating with the company they constantly told me 5 more mins which resulted in total of 25 minutes. The return trip was good except upon arrival at the airport the driver asked for a tip before I had a chance to offer it. Would NOT RECOMMEND THIS COMPANY

When I booked to Cancun, started to looking for transportation, read the online reviews and send email to quote, it’s quick got response, so I made decision to use their services, it was great 👍, only problem is airport pick up nobody hold sign to wait for us, we have to look for it, too many Taxi company & drivers, there is another services call standers/taxi, it confused us.

Meeting point was a bit confusing.
The eTransfer crew took their time to bring us to the car .busy on their cell phones.
Driver was friendly and brought us safely to our hotel.
Would use again.

We have used Etransfers for 4 years. This time the driver pulled over on the side of the highway and we were informed by a lady on the phone it would be an additional $35USD for our small dog that was sitting on our lap. We could have put her in our carrier but that didn’t matter to them. We will never use Etransfers or recommend Etransfers.

Great service. Polite, reliable drivers. On time.

Booked and paid for a private car. Representative met me at the airport and told me car would be 20 minutes late. After 20 minutes, tried to talk me into a group shuttle with others to "save time". When I declined, he had to go to great lengths to get me transport - it was clear they had not ordered a car for me and were trying to increase profit by grouping folks together in a shuttle. Car finally showed up an hour after the scheduled time. After that transport was fine.

While going. Back to Cancun airport my Taxi broke down the transfer driver quickly arranged the backup.. etransfer is safe and reliable.

Easy to book. Communication was constant and clear on their end and very quick responses when I had to change my time due to flight delays.

Easy to follow directions and courteous staff

In general the service is good. We just waited when we arrived in the airport.

It was a weird ride. I dont think it was an Etransfers employee that gave the ride. It wasnt an official vehicle.

We used Etransfer for pickup and drop off between Cancun airport and hotel. In general, they have very good service. Only thing unexpected was when the driver drop off us to airport, he forgot to ask which airline and assume us to use Air Canada in Terminal 2 since we are from Canada. After we got to Terminal 2, we realize we had to take a taxi (costing $25) to Terminal 4. Luckily, he was still there after we got off for 10 mintues, so he took us to Terminal 4.

Great driver, secure and value for money

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Not sure what the point of setting up a time is if you're not ready? We arrived at 6:10Pm like I organized and we had to wait for over 30 minutes. Others in my group who set up transportation had the same problems. I will just get my own taxi next time.

Easy to book round trip transportation from the Cancun airport to Playa del Carmen. It was a little challenging to find our driver at the airport, as they weren’t standing with a sign with our names on it as we were told they would be, but once we found them it was an easy trip down. They were on time picking us up from the resort on the way back to the airport and it was also an easy trip back. Would definitely use this company again for future travels!