Cannon Safe Reviews 

Jesse was professional, thorough & explained process to get a key replacement. Ty!

I've had my safe for years of trouble free use. lost my key to safe, So I contacted Cannon safe Co looking for a replacement. I was happy to find help within minutes. Your Rep Toni Rodarte, was a great help, can't thank them enough.

Toni Rodarte provided excellent customer service

The chat quickly answered my question and sent information requested.

I have multiple products in the Cannon Safe family and I love each one of them. I locked my key inside my GunVault recently, reached out to support and Toni was able to get the process going for a key replacement rather quickly, should have my replacement key by next week.

Garbage customer service. After agreeing to correct an issue I'm having with the safe, they have reneged on that agreement and are now making petty excuses to replace a beeping keypad, even though they are aware of the issues they are having. Customer service is a joke; buyer beware.

Toni was able to resolve my issue on line after ihad NO success with two phone calls to both of your support phone lines! Toni is a great asset to your company!

Fast and Efficient help got my safe working quickly

the guy we worked with was great, very helpful.

Jose walked me through the numerous issues with expert guidance along the way!

Toni Rodarte was extremely helpful, understanding and explained everything so I could understand. Back story: I was changing the battery in our Cannon safe, and the 9-volt battery connector broke. I thought I could just replace the connector, unfortunately it was a bit more complicated - I need to replace the keypad. Toni asked for pictures, proof of purchase and serial/model numbers. I was not able to provide the numbers since I am at work but will email as soon as I get home. I was pretty upset with the situation, but Toni made me feel like this was something small and easy to fix. I am hopeful that will be the case when the new keypad arrives.

The electronic lock WILL fail. And they will NOT call you back. COSTCO needs to drop them

THE TECH T.R. was extremely helpful and solved my problem quickly and efficiently

Toni was great! Had answers that made me feel better about my concerns.

Mr. Rodarte was very patient and helpful and quickly resolved my issue with the safe.

If I could leave zero stars, I would. I highly recommend staying away from any Cannon products. I purchased a Cannon gun safe, thinking this would be a good way to secure my belongings and valuables, unfortunately, due to the cheap components and a lack of customer service, I am locked out of my gun safe with no other option other than drilling the safe to get to my belongings. After contacting Cannon to resolve the issue, the only thing they can provide was a replacement keypad, which does no good as the safe is locked, and I need to open the safe to replace it, which requires it to be drilled making the safe, no longer usable. I highly suggest to stay away from their products to avoid the headaches I’ve been going through just trying to get my belongings.

Waiting months for parts that I have already paid for. Sent emails, phone calls, still cannot get my replacement parts.

Very frustrating and no support to resolve.

In attempting to open the safe where the bolts were slightly jammed up due to insufficient space between the door and the first tow of rifles, my 64 year old, wheelchair-bound self managed to apply enough torque on the opening mechanism, to sheer off a weld, making the hand wheel free-spin, with the bolts still in the locked position. Now it’s a large paperweight, with about 40 inaccessible weapons in it. Yes, they have a lifetime warranty, but it’s useless if they never respond to emails or answer the phone. As an alternative, may I suggest placing the guns between your bed’s box spring and mattress? At least there, you could access them.

I would have rated them a zero, but that’s not an available option.

Toni needs a raise; he or she was great.