Cannon Safe Reviews 

Toni Rodarte was my representative. She did a wonderful job helping me order the parts i need. The chat app feature works great.

Safe won't open. Mechanism inside has been temperamental since I have own it and now it won't open. I contacted customer service and they were about a useful as the safe mechanism. They wouldn't help me unless I paid... which BTW their warranty is supposedly lifetime. It's as garbage as their customer service is. Go with a different company and avoid these clowns like the plague.

Toni was great, patient and super helpful

Bought an older mdl safe at estate auction, no manual or information, only a working combo. Emailed for assistance, "ticket closed" reply w/o add'l info.
Contacted chat support, Toni Rodarte responded, & ably informed me of all needed info, as well as a downloadable manual for the "antique" (2010) safe.

Do not buy a safe from Cannon !!!! The brand new safe would not lock. After sending them video confirmation of my problem, they sent me a new lock mechanism, but that new lock mechanism would not lock either so they were supposed to give me permission to grind it down myself so that it would lock, but they would not tell me whether or not it would mess up my warranty …. Said they would get back to me after they asked their management…. I’ve emailed them several times with no response…still waiting on confirmation after weeks of crickets in my inbox..

Prompt customer service.

Lost a key to my cabinet, T. at Cannon helped me get a new one fairly quick. Note that live chat during business hours was responded to immediately, online contact form was not.

Great and fast customer service!

A little tough getting video to go through chat other than that great experience.

The tech support guy Toni Rodarte was very professional and extremely helpful. My problem was resolved in good time.

The worst company I have had business dealings with. There customer service representatives constantly lied about what was going on with my claim. After approximately one month they informed me they could do nothing. The problem was the safe was not working due to a damaged door handle most likely from shipping. So as a result I will never do business with Cannon safe company or recommend them.

Purchased a safe and while trying to change the key pad code locked my keys inside safe .. contacted them and resolved my issue real quick . Great customer service couldn’t ask for better .

Robert was great.

He knew his products and sent over a manual very quickly

I talked to Robert with Cannon Safe and he was able to help me with getting a part that was needed for my dads safe.He was very helpful and much appreciated.

I need a key replacement and was having trouble with the online form. I tried calling but was put on hold. When I used the Chat, the world opened up. It was very quick, painless and friendly. I am pretty sure it was not a chatbot, but a real human.

Was provided instructions to troubleshoot my issue and get the safe unlocked.

One negative is that they don't ship to Canada expecting me to have an address in the US.

The Chat team was awesome. It took a while to get an initial response on my ticket but everyone was very helpful and really made my issue easy to deal with!! Thanks Team!

I had an issue with multiple code attempts before safe would open. I was speaking with Toni through the online chat option and was able to quickly diagnose the problem. Problem resolved in no time.

To start, the intial contacts,two times, with customer service were dismal, in technical, and completing what was a request for parts. Though waiting for some weeks for a response that never happened. Today this changed as the service performed was impecable recieved from agent Alfredo Pichardo, explicit, concise, friendly, patient, informative in presentation...in other words an asset to Canon. Had this postive response not happened I'd sold off this product as a loss.

After sending videos and what the problem is with my safe, they are telling me it's not under warranty. They said that it only has 1 year warranty. The keypad works and the battery is fine (always an excuse). Regardless, the internal rod that slides the locks in and out is disconnected. It would be an easy fix if I could get it open and reconnect the nut that holds the component together. A friend of mine had the same issue with his Cannon.. He fixed it before it came disconnected. If you have one of these safes, I'd open that front door and make sure that you put some lock tight on that nut that hold it together, or you'll get no help from Cannon. I'm done with this company. Their warranty is not worth the paper it's written on.