Cannon Safe Reviews 

I sent an email and within 24 hours got my initial response. That email was requested additional information and within minutes of me sending the information my inquiry was answered and problem was completely resolved. I couldn’t ask for a better or smoother experience!

I’ve been having some trouble with the keypad on my safe. I called into the customer service line and worked with them for about 30-45 min and got no positive results (that was 2-3 months ago). Decided to give them a call today and was put in the queue for a call back. I began to run out of the free time I had so I decided to to live chat. All I can say was that it was quick, easy, and my problem was solved. All within a matter of 10 min.

Toni was helpful in giving me information to get replacement keys for my safe.

Didn't check safe when purchased and was missing key and handle. Contacted customer support and had Toni Rodarte. Quick and easy communication in what was needed to ship me what was missing. Thank you!

I bought a 48 gun Cannon at Tractor Supply 8 years ago or so. It worked fine until recently when the electronic keypad began to beep uncontrollably. I got online and used the troubleshooting method from you tube and managed to get in. A new battery didn't fix the problem so I had to buy a new keypad since the old one was out of warranty.No real issues there except that is very difficult to get anyone to respond. I began to wonder if I would ever hear from Cannon. This problem took in excess of 3 weeks to fix and in my opinion should have taken 3 days. I must say that the locking system appears to be very poorly built and I am not surprised that there are so many complaints against it. Probably no more Cannons for me.

My experience started strong but then was not receiving response to my e mails and opened other tickets to try to get response. I eventually found where I could reach a live person with chat. After this things went good. Three stars for strong finish but could have been five with better communication.

I purchased my Cannon Patriot approximately 10 years ago, it arrived with a seal unattached. I overlooked this I lived overseas at the time and didn't have the time to pursue the issue. Fast forward last year I needed some paperwork stored there and asked my grand daughter to retrieve it. The combination no longer worked, upon arrival to my home I tried new batteries to no avail.
I contacted Cannon and after several failed attempts the tech determined that lock was dead and needed tp be replaced. I was informed that they needed. the serial number, original receipt, model number, video of the problem and that they would send a new lock. Well I had lost the receipt (my fault) and I could not access the model number that was on the inside top right side of the locked door. I was informed that without the original receipt that I would have to pay for the lock ok, I dropped the ball there but the locked could not be ordered without the model number, even with a new lock I'd have to pay to have the safe drilled lock installed and re welded (the cost of a new safe). I will never again buy anything with the Cannon name attached

Toni was very helpful in processing my request to purchase replacement keys. Thank you.

Toni was truly amazing and went way above and beyond to help me, Toni deserves a Ten star rating, I cannot express enough how grateful I am for all the time and effort Toni put forth and treated me with total respect

Wonderful, personality great help, and very knowledgeable employee!

Toni was very helpful with customer service. Thank you

Step by step. Patient & clear communication

I had a lock malfunction on my 20+ year old Cannon gun safe. The fix is a new keypad. I was able to get the needed support for parts, etc via a chat session on the Cannon Safe website. I also was able to get the lock unlocked through a series of steps provided via the chat session, and thereby not having to drill or get a locksmith. Very satisfied with this company.

The Customer Service text chat is super responsive. Toni has been extremely helpful. Much appreciated!

Informative, quick response, satisfied - hopefully we get the replacement key pad soon and have our Safe back where we can open and close using the key pad

Toni was very understanding an knew his products

Toni was great! I was understood and responded to immediately, with information that was helpful precise and important to my situation and request. I now have steps /an action plan to move forward to get 100% resolved. I received and email that I will following up asap! Thank you again for such great service!

I had installed my new replacement key pad successfully but was lost in lockout mode. Toni Rodarte saved the day. Toni was incredibly patient and solved my issue.

Toni Rodarte was excellent. Very knowledgeable, good troubleshooting skills, and problem was resolved quickly.

Toni Rodante was very helpful to answer my questions and help with product registration.