Cannon Safe Reviews 

I was called back as I requested. I was told where to find my serial number, I sent the requested photos
and today I completed the payment.

Gabe was very through in explaining what I had to do the get my issue resolved.

Toni Rodarte understood the problem I was having with my safe. He gave very clear instructions to resolve the problem. Following his instructions, the problem was resolved quickly and easily. I am very grateful to Toni because I absolutely needed to retrieve something from my safe today. Thank you again Toni.

After missplacing one of 2 keys to my Stack on safe which I use for Hunter Education classroom aids, I thought I should order a second key. I got on line and then some how entered into a "Chat" with Toni Rodarte. She was VERY helpful in letting me know what I must do to get replacement keys. Thanks so very much! TAW, Kansas

I had a great experience working with Gave Cordova at Cannon Security Products. He was incredibly fast, very knowledgeable, and a pleasure to deal with throughout the entire process. He took the time to answer all my questions clearly and made everything simple and efficient. It’s not often you come across someone so professional and easy to work with. Very happy with the service—highly recommend!

Jesse was awesome! I was experiencing a user induced error and he solved it within 2 minutes. My experience with the customer support team at cannon was a positive one, I read many only reviews saying otherwise. I had planned on holding on the phone line because i thought that they would never call back. I held on the line for about 15 minutes and then my wife needed help with something so I selected the call back option, it wasn't quite 10 minutes and Jesse called. Everything about the call was professional, even though it was a stupid error on my part and I was overthinking the situation. Hands down 5 out of 5 stars for customer support.

I used the chat on the company website and was immediately help by Toni. My issue was resolved quickly.

Everyone was so helpful in helping with my issues on my NL touch pad and get a replacement out the same day was great.

The customer service representative, Gabe Cordova, was very helpful with the information that he gave me on the phone. I really appreciate it!

i called and spoke with Gabe Cordova, he was very polite and knowledgeable, he explained what needed to be done on my part and was very helpfull. i look forward to working with him to get my problem resolved.

Great customer service. My safe is great! Being a engineer I think small changes to your parts could make a huge difference. my part that broke; if the pins had a complete weld would be much stronger. I don't know if it is done manually or by a robot,but a easy fix to make a much more durable part.

I called the support line for my problem and was able to talk to someone who gave me clear, concise instructions and we got the problem resolved.

Had an excellent experience with Toni. Helped me through any questions or problems that came up with the process of getting my part ordered and shipped. Thank you!

Parts were missing from a new safe I purchased. Although it’s been several months since the purchase, the parts are on their way now. I did miss their original email back to me so that could account for some of the wait time. Cannon’s representative’s emails have been cordial, informative and to the point. I’m very satisfied with Cannons customer service team!

Excellent customer service. The company sent me a replacement lock within 24 hours under warranty. Jose was very helpful and made the process quick and easy. Thank you — I really appreciate it.

Overall it was good just the time it took to get the parts. Information given and pictures should have been enough to speed up the process but it drug out. It took almost three months, thank goodness it wasn’t an emergency and it was just a safe.

We bought our safe 4 years ago. About 2 months ago, the handle broke and a part inside fell to the bottom of the door.
We talked Cannon multiple times only to never speak to anyone.
I filed 2 complaints/claims online with them, only to never hear anything.
When we did get to speak with someone, they had closed our claim, because of a reply from a message last year on my Dad's safe. Not this year 2026, but 2025.
We fi ally got it thru it was a different safe and he said he would relay it up the chain and we have not heard anything, even with pictures and video.
So needless to say, we finally got into our safe after drilling it ourselves, still without any word from Cannon customer service.
We will never purchase another safe from this company after the non-existant support.

Toni Rodarte, spot on. Quick, precise and to the pointe. Knew information and was straight to business. Very good at job! Need more like this.

My safe's code scrambled, basically it changed without me changing it. I called customer service, terrible... I ususally don't review bad, but wow, this service was terrible. First I called, the agent was rude, also talking smack on the background as if he was watching a game or something... after all that waiting, he told me a solution...a Locksmith to drill. My safe came with a Lifetime warranty when I bought it, yup didn't work, I was told they don't have the part for the safe because they stop doind them not long ago. Don't call customer service, I called a Loclsmith that only do Safe, and they gave me more information then the actual people that are getting paid as "customer sevirce".

Toni Rodarte was really a Great Help with Registering my Stack-On Gun Safe today. He explained things to me very well so that I understood what I needed to do to get this done. He went above and beyond the call of duty for me today. I hope you have more Customer Service Representatives like him.