capellisport.com Reviews 

Capelli has been the required uniform supplier for my children’s travel soccer league for multiple years and once again this season the club we are members with required the uniforms be purchased from Capelli. In every year prior and including this year uniforms are promised within a time frame that is not met. This season is the same, orders were guaranteed within 5 weeks of purchase. That has been exceeded at this point by multiple weeks and the automated responses and lack of resolution to the issue is an on going problem. No remedy has been offered and no timeline has been provided. I have been forced to escalate the matter as the company has taken no ownership of the delays. It is required that uniforms be purchased through this company so they have a hold on me and have had my money tied up for an undelivered product for months. I have given a final notice to Capelli before I have to escalate this even further. I have no choice but to buy from Capelli in this case and they have not met their requirements and have made no effort to remediate the situation.

We ordered our team’s club soccer kits from Capelli with an estimated delivery time of five weeks. It has now been well past that timeframe, and we still have not received one of the uniforms. My daughter’s kit arrived only one day before her first game, causing her to miss picture day and soccer fest. Another player is still waiting and has already missed two games because she has no uniform.

Despite multiple emails sent to your company, we have not received a single meaningful response. The replies that do come through appear to be AI‑generated, and there is no phone number listed to speak with a representative. We are still waiting for the remaining uniforms to be shipped, and there is no tracking information available at all.

This lack of communication and failure to deliver is unacceptable. These are children’s teams, and your delays have already disrupted their season and taken away important experiences. No company should operate with such little accountability, especially when families have paid in full and trusted you with their kids’ uniforms.

I ordered two team uniform kits for our team in late July. The order confirmation said items ship within 5 weeks. We're now past 9 weeks and I still don't have a ship date.

Our season started 9/13. The kids have now played three games without uniforms.

I first asked for a status update on 9/1. Since then I've heard from six different customer service reps — Daniel, Marc, Joelle, Ben, Valeria, Anna — and every reply has been the same canned paragraph: apologies for the delay, we're checking with the fulfillment center, you'll get tracking when it ships. One reply told me to allow 2 business days for a response after I'd already been waiting 8 days with no answer. Not once has anyone given me an actual date, or even confirmed the order isn't lost.

What makes it worse is that players on our own team who ordered weeks after we did already have their gear. So this isn't a blanket production backlog. It's our order sitting somewhere with nobody willing to actually look at it.

This is horrible company to deal with they dont have customer service is only with emails and you have to wait 2 to 3 days for a response .
They gave me a ship day of 09/07/26 and its 09/17/26 and nothing yet not update instead they closed out my ticket thats its been resolved. Its still in shipping status for a week.

The tournaments are halfway done and my son is with out an uniform I paid almost $400 bucks .

If I could give them zero stars I would. Ordered a soccer uniform kit and was told it would take 5 weeks. I sent an inquiry after 6 weeks, and was told it has shipped and was provided a UPS shipping number. At 7 weeks since ordering, the tracking number has still not updated because UPS has not received the package. Send another message, with no response. My son will now miss two tournaments with his new uniform and I am out hundreds of dollars with no item. Absolutely ridiculous and horrible customer service.

If I could give negative 100 stars I would! Item was ordered over 5 weeks ago and still has not shipped. Status still indicates "pending fulfillment." My children are well into their soccer seasons without uniforms. This company is a joke and I'm so glad my sons' travel team is shifting to another company next season!!!!

Joke of a company. They took the extortionate amount of money for the junk they sell and haven’t delivered in over 8 weeks. When I keep reaching out to customer service it’s some random person in whichever country that keeps saying they will look into in 2-3 days. This company is ruining kids soccer.

Thier site states soccer kits will arrive within 5 weeks but that is never the case, 7 weeks later and my order still has not updated. Claiming its in route to UPS, yet there are no updates on tracking. Customer service just keeps pushing it off that it will ship soon. If we were not required to order from here we would never order again. Terrible service and shipping timeframes are a joke it could be 5 weeks or 10 weeks. Who knows.

Capelli still hasn't shipped my order 60 days after it was placed. They promised delivery within 5 weeks. I have requested cancellation multiple times and they have refused. They are in clear violation of FTC guidelines on cancellation and refunds. Horrible company!

Terrible, order over a month late no explanation my son may nog be able to play in a tournament as a result.

Our soccer club uses kits for two years ago. Last order 2 years ago was late by months. We ordered well within the window and the kit for our team was delayed due to civil war in Bangladesh. Remedy…a coupon for future orders, but it expired well before this year’s cycle. Our current kit and gear is once again delayed. The internal tracking is garbage. Some people received their gear yet. It still states it is waiting fulfillment others waiting for their gear. Cannot get an update unless you email several times and become a squeaky wheel. We found out our current order is delayed due to an optional red jacket that is not even required to play, and instead of sending out the rest of the kit separately they are withholding the order until the jacket becomes available. We also had found out that other players had ordered their gear well outside of the window that was provided and they had since received their gear weeks ago. Capelli is willing to take your entire payment and hold onto your gear until your season is over. Customer service is absolute garbage and you end up feeling like you’re being held hostage. Because this is the company our club had decided to use we have no other options. I personally think that Capelli needs to stop charging the full cost upfront and instead take a deposit that is refundable. Should they break the delivery date that we are told to expect our gear. There is nothing special about Capelli’s gear other companies, such as Nike puma and Adidas also have fulfillment issues, but it has been my experience that they are more transparent and upfront with how long it takes to get the gear. Especially if it is gear that is created 100% custom. Personally, I would rather we use a local company in our area and support them even if it cost a little bit more.

This is a terrible company. Their customer service is an absolute nightmare to deal with. All you get is delays and generalized pre-written statement responses from customer service. They won’t actually give you the information that you are asking for.

Thankfully our league is switching to a different manufacturer after this season. I’m willing to bet many more are jumping ship and I hope the word gets out so no one else makes the mistake to purchase from this horrible company.

Luckily I happen to have a very large social media presence and can and will share my experiences with the 1.5M followers that I have.

Everyone, do what you can to share your distain about this company on every social media platform you can!

A complete disappointment! This company's shipping delays are unacceptable, and their customer service completely lacks professionalism. I ordered a complete set for a team uniform, and the order details explicitly stated that it would ship within 5 weeks of the order being placed. It is now the start of week 7 (since July 14th, and today is Sept 1st) and absolutely no information has been provided.My emails only get answered with generic responses telling me to wait two more business days, and every two days I receive the exact same reply. There is no phone number available and no way to get a callback from Capelli. I have received zero truthful updates on the progress of my order or anything relevant. It is a shame that a company operates this way.Now that I am digging further into Capelli's reputation, I see that many other people are complaining about the exact same shipping delays and poor customer service. This has been a thoroughly disappointing experience.

Order never arrived. Absolutely abysmal service. Ordered a jersey the first week of July. I knew these jerseys were on back order and fully anticipated it arriving towards the end of the 3-6 weeks window and was happy to wait. It’s now been 8 weeks. A tracking number was created precisely at the 6 week mark, but the carrier is still awaiting the item. I emailed customer service on 8/20; they said “Kindly note that your order has now been completed and shipped under tracking number ******.
Please allow 1-3 business days for USPS to deliver your order.” I emailed a week later; they said “We are sorry to hear that you did not receive your shipment.We have advised our fulfillment center to reship as soon as possible. Once shipped, you will receive an email with your new tracking number inside.” Never got an email with a new tracking number. I emailed again and said I would have to file a chargeback if I didn’t get immediate answers. It’s been 3 days and they still haven’t responded. So so disappointed. I can’t tell you how incredibly excited I was to have my own Vozinha jersey AND to be supporting a company other than Nike/Adida…and how heartbroken I am that my jersey just never came.

I do not recommend this company to anyone.

Experiencia extremadamente decepcionante con Capelli Sport.

Realicé el pedido #1614165 el 19 de junio y, más de tres meses después, todavía no he recibido los uniformes de mi hijo.

Lo más frustrante es que otras familias que realizaron sus pedidos semanas después que yo ya recibieron sus uniformes, mientras nosotros seguimos esperando. Mi hijo tiene partidos programados y todavía no tiene los uniformes que ordenamos hace meses.

Finalmente se creó una etiqueta de envío, pero el seguimiento continúa sin mostrar movimiento. Crear una etiqueta no significa que el paquete realmente haya sido enviado.

Además, no tengo la opción de simplemente cancelar el pedido y comprar los uniformes en otro lugar. La escuela de fútbol de mi hijo nos exige comprar estos uniformes a través de Capelli Sport. Por lo tanto, dependemos completamente de esta compañía para que nuestros hijos tengan el uniforme requerido para poder jugar.

¿Cómo es posible que una familia haga un pedido con meses de anticipación y, después de más de tres meses, un niño siga sin tener su uniforme para sus partidos?

No necesito más fechas estimadas, excusas ni etiquetas de envío sin movimiento. Necesito que Capelli Sport envíe y entregue el pedido #1614165 de manera URGENTE.

Esta situación es completamente inaceptable y extremadamente frustrante para una familia que hizo su pedido con suficiente anticipación y no tiene la posibilidad de comprar el uniforme requerido en otro lugar.

Placed an order 7/8/26; receipt reads delivery within 5 weeks. Still no uniform 7 weeks later, and our team will have to play a season opener regional tournament in old T-shirts with taped on numbers.

i made an error on my part. messaged capellisport and was helped every step of the way. now my daughter is happy with her bag

Easy to locate items on website and good tracking communication. Product received ina timely manner and product is of high quality.

Over one month past the given date. 5 weeks will be 10+ weeks. Not sure it will even come then. Customer service said there’s nothing they can do. NOTHING. NO REFUND, NO RUSH. NOTHING. This will be delayed, missing two out of the 5 tournamentS. Hundreds of dollars wasted

I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned.

I cannot respond to Capelli's comment but I have already raised this to customer support who were not helpful at all. Order number is 3690