captainjackcasino.com Reviews 

I hit a jackpot on this casino for 1600 dollars and all I have been getting is the run around and them trying everything they can to not have to pay me. They make u wait for several hours just to speak to someone in customer service....I have sat here waiting for over 4 hours one time and it's never been less than two hours waiting all for them to just make another excuse as to why my withdrawal was denied. These people are a scam and the customer service is no help at all!!!

You with 900 dollar winnings being reduced to 100 ....let me guess you must have trouble reading because if simply view the terms and conditions of 35 sign up bounus it allows a withdrawal from the casino of no more and no less than 100. So delete your post stupid.
Warm regards
M.V.P

Machines are rigged and don't bonus often.They just take your $$$$ and it's no fun!!!!

Those people that got paid, are most likely affiliated with Captian Jack. If a company get to many negative reviews they would ask a couple of individuals to PST a few positive reviews. How stupid do they think we are. 99% of the reviews are negative and 99% of player cannot get their winnings. If they are so legit, I dare them to pay me my winnings and not Litecoin account, my account.

Complete scam! I won 900 but was reduced down to 100 due to freeplay. Was told to send 10 in litecoin to verify the account for deposit. I never received my credit for the deposit and it says I need to deposit another 10. I have tried getting ahold of customer service. No response. Unacceptable terrible business practices.

This casino is a fing joke. I have been trying to withdraw now for over a month. I used crypto before but since i used a debit card this time and i tried to withdraw it didnt allow.me to so they told me to wire it. I sent all my information and still nothing. I was told i can have a Bitcoin withdrawal and sent all my information. They told me 10 days. I waited ten days and still didnt get it. I contact them and they continue to ignore all of my emails and they refuse to release my money telling me there is nothing they can do. I wish i read the reviews before i ised them. Theyre worthless trash that steal your money and pin it on a third party company that they cant give me my money

TERRIBLE CASINO!!! Do not deposit $ with these people!! I received a free $35 chip via email. I played and won about $700, then they took their $500 playthrough. I kept playing until I have $115. Ask for withdrawal, verification was successful. After I submitted the amount I wanted to withdrawal, LITECOIN crypto is the ONLY withdrawal method. They wanted me to send $10 test deposit via LiteCoin to them before I could withdraw. I asked cust. service via chat if there was another method to withdraw, nope that's the only way when you get "free" money. I don't own LiteCoin. So I would have to buy it (fee charged), send it to casino (fee charged). Then the casino charges at least $20 fee to withdraw. So, what am I really getting? Honestly, if I sent them the $10, there would probably be another reason for them not to send it to me and they would keep my $10. TERRiBLE CASINO

I have $50000 in my account with them. I can’t withdraw any of it.

I joined Captain Jacks a few days ago, deposited my $30 minimum and am currently working on my “play through”

So far I am satisfied with the game choices and game play

I will come back and edit this review when I try to cash out and let everyone know how things went.

It won't let me back in and I have won 1,300 some and it won't let me even verify myself, so I lost 30$ plus the money I won on the game I'm super pissed about it I would so do 0 stars if I could this game don't even deserve 1 star ⭐ in my opinion 🤬

They will not pay you. It's a scam period. Expensive leason.
Any one interested in bringing a class action lawsuit

I received a 100 dollar free chip played through the ridiculously impossible play through and had all the funds I did win were taken.When I go to withdraw 200 bucks they said I couldnt because I used multiple coupons in a row.And I couldnt because the money was won from a chip they gave me

Can not get withdrawals. Always "escalating" but no resolution.
This is a scam so avoid it if you like your money!
Every week of checking back is the same excuse.

Complete Scam! Save your money and stay away!!!

Update to my update to my update: I played all of my winnings which was $500. I gave them my information so many times like an idiot. And when I played, the bonus said no playthrough rules and you can withdraw whenever you want to. That is a lie. They will never pay you and you will never see your money

Update to my update, first they wanted a picture of the card I had used while purchasing. That card had been stolen. I got them a letter stating that the card was stolen and since then I have been using a new card. I now have over $300 in the account, they told me to play down to $5 and use my new card, which I've already used. They said if I Don't play my money, they'll take it away. I understand policy and procedures, but this is just cruel. I'm going to ask a lawyer if I have any rights at all. So I'm expected to play all the way down to $5, purchase more coins with the new card again. These people are scandalous and deserve to be shut down

UPDATE: December 5, 2025

I have a $200 redemption that I've been trying to get for 2 weeks. I sent them my ID three times, I sent them proof of address twice, I explained to them that the card that I was using, was stolen. I sent them a handwritten letter, I've sent them my whole bank account information. I hope they don't hack me. I will never see this $200. Oh, get this. They told me to play until my account is under $5 and then start again by using a new card. I have been using the same card for the last 2 weeks when I purchased from them. I don't understand the problem, I wish I never was on the site. 😔😔 I hope people read reviews before playing this casino online. They're more than happy to let you buy coins, but they do not give you your redemption. I'm done with this.

I don't know what any of this means. But this is the reply I got back from management of Captain Jack

Hello Sherry,

Thank you for reaching out. I understand your concerns, and I’m happy to clarify.

Please note that comments on public review platforms like Trustpilot often reflect individual experiences and may not provide full context. At Captain Jack, we process redemptions according to our Terms & Conditions, and as long as all requirements are met, you will not experience any issues withdrawing your funds.

I’ve checked your account and can see there is a major issue at the moment. I see you used winnings coming from the coupon BONUSBOOST:

275% No Playthrough Bonus
4x Redemption only

Slots & Keno only
No Play / 15x Maximum Cash Out
Redeem BONUSBOOST
Deposit $30 or more

Games Excluded: Slot Tournaments
Games Blocked: Baccarat, Caribbean Draw, Caribbean Hold'em, Caribbean Stud, Craps, Galaxy Blast, Ripcord Rush, Under Pressure, Pai Gow Poker, Aztec's Millions, Jackpot, Cleopatra's Gold, Jackpot Cleopatra's Gold Deluxe, Jackpot Piñatas Deluxe, Jackpot Piñatas Progressive, Megasaur, Shopping Spree II, Spirit of the Inca, Roulette, American Roulette - Multiplayer, American Roulette - Singleplayer, French Roulette - Multiplayer, French Roulette - Singleplayer, Shooting Games, Sic Bo, War

To play Galaxy Blast, please remember Galaxy Blast can only be played using straight cash as we do not allow bonus balance use on this game. Nevertheless, your best course of action is to request your withdrawal right away to have the finance team review your case, as they do sometimes make exceptions on cases such as these.

Thank you so much for playing at our online Casino. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.

Have a great day and stay safe.

Sent my documents to them to be verified thru email. They said in a email that they received my email with proof of documents. So a week or 2 passes and they say they never received the email. Unbelievable

After playing online for years I decided to try out Captain Jack Casio, it was the worse experience of my life. I deposited 1000.00 on 4 different cards they accepted all cards
I played up ton 7000.00 and was unable to make any withdrawal because they refused to verify my virtual card. as you know the only way to get the number is screenshot as there is no hard card. customer service does not exist no use asking for help useless and rude. tried for 3 weeks I eventually just run through my 7000.00 and done with them then i figure they didn't want to approve the card because they didn't want to pay me there was no way i was going to withdraw at that casino. i give them a fat 00000 Americans beware of the big scam.

Fake and scam, they are sounding so good when you r deposit, when you r withdrawal, they ain’t going to pay you. They have excuses and excuses , you will be paid once you r gone! Ain’t gonna happen. 7-10busienas to process, 7-10 business to eat, then to sleep, to response, 7-10 business for them to approved, 7-10 business for them to wake up, 7-10 business for them to dress, on and on and on, u ain’t going to get ur money Back.

Do not ever use this website it is a complete scam. They do not pay out. If they had negative stars, that’s what they would’ve gotten.They ask for bank accounts they ask for proof of an address they asked for PDFs of your banking transactions and even when you send all of that there’s some reason that they can’t pay out. They can’t do it via check. They will not return it to your debit or credit card like any other online casino does. They make it so hard to get your winnings that most people give up. Which is exactly what they want. I won over $1000 and even though they are able to take the money off of your debit or credit card to spend at their casino within milliseconds there is absolutely no way I can get my winnings. I’ve jumped through every hoop they’ve asked and they just keep putting hoops out there.

Scam site! Don't play there. I tried to withdraw several times but they always need more info. To me it sounds like they need more info to rip you off more. After reading all of these reviews Ill just take my losses and make sure that I warn others. You can play all you want on their site, but don't expect a pay- out.