Care Club Reviews 

Good efficient service

Man came on time, I had between 12/5pm visit, came at 12.10pm, introduced himself, was polite. He went upstairs checked my boiler system, and checked radiators for air, air in one upstairs, put right, checked downstairs, all fine, polite on leaving,

The engineer was very professional and personable. He clearly understood the visit protocol and I was very reassured by the approach. He worked systematically and productively, with full regard to health and safety.

The engineer was very efficient, friendly and knows his stuff.

The engineer was very professional and polite. Very helpful.

Booking appointment was straightforward. Given 4-hour window. Plumber arrived within that window having rung me 20 minutes before he arrived. Plumber fixed the problem.

From phone call to call out to job done all excellent done

Helpful and attentive service from all involved.

Arrived on time from Derby and did a brilliant job servicing my boiler and getting it working Rob was very respectful and friendly. Thankyou

I was seriously worried about the qualification of the person who came out, he didn't seem to be able to diagnose the problem. Repair started 28 September but not completed till 14 October. When he got here on the 14 he kept having to get on his phone to someone else for instructions. At the end he stated that our boiler was put in on 2017 we lived here by then and I can assure you that no way was this a new boiler, not even when we moved in.

Engineer booked for annual boiler service. Arrived exactly as advised. All totally satisfactory and very much appreciated the advice given.

Great service by being a care club member. From the telephone call to book in to the tradesman leaving the job, everyone so helpful and friendly. Job done super quick and tidy. Highly recommend

Responded promptly to my call, understood my issue, arranged for an operative to attend the same day. He identified and corrected the problem without fuss within 15 minutes. Excellent service.

THE JOB HAS BEEN COMPLETED TO OUR SATISFACTION BUT IT TOOK TWO VISITS AND FOR THE FIRST ONE WE RECEIVED CONFUSING MESSAGES ABOUT THE TIME THAT WE SHOULD EXPECT YOUR TECHNICIAN TO ARRIVE

Very efficient and polite engineer also kept photos of the work

Yet again an amazing service from Care Club, I’d be lost without them. As a care club member I can submit my request for a callback and a visit online (which can actually be very helpful and a preferred communication type for many autistic people like me). The care club team got in touch with me quickly and booked in an appointment with a plumber. On the day of the repair the plumber arrived on time and had fixed the issue quickly and efficiently. I was so, so relieved! The plumber who resolved the issue was excellent, he had been out once before to replace kitchen taps so I recognised him immediately. 10/10 to the plumber as he’s so efficient, explains everything, and is just generally a lovely person to deal with, along with doing a great job. I’m just so happy that I signed up to the service. Anytime I’ve needed a professional sent out an appointment is made, the issues are resolved in good time and appropriately, and I’m grateful to have this service available to me. Thank you for being so awesome:)

Anthony sorted our leaking pipework within 2 minutes!

Very efficient and with a smile!

The engineer was punctual, helpful and friendly. He also had the experience to do the job. He had to leave the job to obtain a part, which I was pleased about as I wanted the job doing today, so he went and got the part, came back and fitted it. I couldn’t have had better service, he was excellent.

The engineer was very polite and respectful, he was also very informative regarding the boiler pressure telling me not to worry regarding the gauge 're pressure. I was impressed and most grateful.

Engineer was friendly, he explained exactly what he was doing, he made some adjustments to the boiler. He arrived within the time slot allocated and left the area clean and tidy.