Carmel Car & Limousine Reviews 

I had a round-trip pickup and drop-off from the airport to my hotel and back. They never picked my wife and I up to take us to the airport. I had to pay a lyft 85$ to get there... When I tried to ask for a refund I was yanked around between Expedia and Carmel saying the other company had to do their part. It was an incredibly unfriendly experience and I will never use this service again. I asked for a full refund of the 100$ I paid and after nearly 3 weeks of calling every other day to get this sorted out I end up with a 40$ refund even though I was told I was getting the full refund by every single person I talked to! They lied to me and at this point I am so defeated from talking to people who lie right to you that they can just keep the 60$. Disgusting business practices. Just use an Uber, Lyft, Taxi, anything but this company.

I have used Carmel many times and even had the app, but I will never use them again. For the second year in a row they stranded my family at the Newark Airport late at night coming back from a trip with lots of ski equipment. But first they strung us along for 45 minutes, telling us a car was on the way, before finally admitting that not only did they not have a car for our prepaid reservation, but they had no idea when they might find one.

They tell you to wait by the curb and someone will come in a few minutes, whether they have a car available or not. It's even worse in the winter when they tell you that!

You can find many similar stories online. Their customer service is worthless. Pay a bit more for a taxi or Uber or use Dial 7...any competitor is better!

Person on the phone very rude and not educated .
Some people can not work in costumer service.
I cancel my reservation.

Worst experience ever -- Carmel claims to be available "worldwide" but they just contract out to local car services and take no responsibility when things go wrong. They left my elderly Dad stranded for roughly 30 minutes at the airport and kept lying about where they were. Dispatch explained it wasn't a Carmel Car so they were trying to reach the company they subcontracted to. I tried to speak to Customer Service after this experience but they are evasive. They leave messages to go to the website to explain your issue. There is no direct-line to a human in Customer Service. Please check other sites and you will find Carmel has horrible reviews/ratings. I have never been treated so poorly before - AVOID THEM AT ALL COSTS.

A couple of pickups in New York and all good.

Just received a fraudulent notice from my credit card company. Seems that Carmel Car and Limousine will accept bogus credit card numbers.

I was a prepaid on-line car service from LGA to Manhattan Upper East Side & Return.

The drivers were responsive, courteous & professional.

The driver from East Side to LGA took the shortest, fastest route without prompting. This is important to prepay customers.

The driver easily met all my Rider Rights.

Can’t even begin to explain how awful their customer service was! We booked a car for 6 people and 6 luggage, when we arrived at the airport, they gave us a car which would fit 6 people in but only 3/4 luggage... The driver had his own bags etc in the boot which he wouldn’t removed and when he said we won’t be able to all fit we explained to him that we have booked for 6 people and 6 luggage and showed him the paperwork. The driver wasn’t very interested in the paperwork and just kept telling us that "we won’t fit". So he rang up his employer and handed the phone to us where we explained to them the situation and we were told "they don’t have a car big enough" and when questioned as to why they let us book for that amount and then took our money they had no answer. Their solution was to send another car and asked us to pay extra for this! Obviously, we said no, as we had already paid for that service and that if you can’t provide us the service that we have already paid for then it should be for them to sort out and to foot the expense of this. This went on for about half an hour to 40 minutes where the driver kept trying to get in his car and drive off, the only reason he didn’t was because we had his phone. Regardless of the countless times we had to repeat ourselves they still didn’t understand how they were in the wrong so we disputed this with Expedia and informed them that we want a full refund and that we will be putting in a claim for costs which Carmel can pay for any money we are out of pocket on. The driver then snatched the phone out of my pregnant sisters’ hand and drove off! Completely unacceptable! So rude and arrogant! Also, when Expedia spoke to them, they also lied and said "we wouldn’t get in the car" not the fact that they didn’t provide a car big enough! It was clear to Expedia that they were being deceitful as we would’ve got in the car if it had been big enough. So not only are they rude and ignorant they are also liars as well.

They are not even worth 1 star. Dont waste your money.

Terrible Service. The driver never showed up at O Hare. Besides when I called their dispatch they were rude and un polite, kept my money and told me they did not care of any bad review. After reading the most of the reviews I can see that they mean this. Never Hire Them. Trust me.

The driver demanded a 20% tip and I found him intimidating. He also overcharged me for the road toll. I emailed Carmel to complain and they didn't even have the courtesy to reply to me. I will not be using them again!

Booked well in advance for a ride to catch a plane. As I waited at the curb for my car which was late, received a text they would be there in 10 minutes. Then another text with a 15-minute delay. Then a text saying sorry, we won't be able to pick you up! Called Dial 7--they arrived in a few minutes and charged less than Carmel. Will never use Carmel again.

I had used Carmel car service for years and they had always been reliable. However, in the past year, they have stood me up three times. They called to say they were running 10 min late. After waiting 15 min, I called the dispatcher to learn that they have no cars. No call to me to tell me that. I had reserved this car two days before. How do they book a ride without knowing if they will have a driver? I am totally disgusted with this company. Yes, they are more reasonable than other car services, but not worth the aggravation of trying to figure out another way to get to your destination at the last minute. Shame on me for giving them so many chances. Three times and you’re out!

Made it to JFK with time to spare! My driver did not delay in getting me to my fly on time. The ride was smooth for it to be midday JFK travel coming from Northern Westchester. Great job!

Booked my wife for pick up at LGA picked up on time all perfect was quoted 38.75 fare not including tip and tolls. At destination my wife told it would be 55$ they went over 59th street bridge. No toll When questioned the driver said just give me 50.00 wife felt driver aggressive and just wanted to get her bag out of trunk fearing the driver could run off. Filed com0,ain’t on2 days ago no action taken they just don’t give a care Too bad used them all the tine

Best limousine service in NYC. I would highly recommend that anyone looking for a limousine to make their Prom or other special services uses this friendly, outgoing and extremely best limousine company.

Horrible and dangerous. Booked for my daughter to be picked up at Met Life Stadium after a concert. They came and left her stranded at 12 midnight. Driver went to wrong lot then had some story that she had to leave. She had to make her way to train and got back to NYC then had to uber home making it 2 am. Told us to call a different service. Never again.

Booked a trip bundle, including airport transfer to hotel thru Carmel. Price was great....till I called them directly about my itinerary to confirm.
Had difficulty with communicating my questions...then was GRILLED with questions about how many people (3--I booked for that many!)--how many BAGS, etc....
When I told them same as the airplane--3 carry on bags/3 personal items/3 people....I started getting the spiel that I need a van instead of a sedan. MORE MONEY, of course!
I TRIED to explain that if we can drive 3 1/2 hrs to the airport with the same people/baggage, we can surely ride from the airport to the hotel in the same size vehicle. (We are using a NIssan Sentra--very small!)

I got BAD feelings about my call and the INQUEST--- so called to find out about options to cancel with booking company. (no prob) Then while I was on the phone calling other options for quotes, Carmel called me BACK to BACK to BACK 6 times!!! I answered once and told the woman I was on the other line; she STILL called me back over and over and over!!!
HARASSED by this company before ever using them! SOOOOO glad I backed out of this potential disaster!!!!

Do your homework before you book! Check reviews on various sources!! Transportation issues from airport to hotel and back can RUIN a vacation!!

I have used Carmel before and it was ok. I gave them another chance and it was a disaster. I booked a 1-14 Sprinter van for a group arriving at LGA. The van was not there when we arrived and they seemed to be surprised we were there when I called, despite confirming the day before. They finally showed up 1 hour and 15 minutes late with a van that only held 11 passengers (I paid for 14 passengers) we had to incur more expense but 3 members of our group taking a taxi. Then the van they sent had a broken air conditioner on a 90 degree day. A miserable sweltering drive. Calls and emails have gone unanswered. No attempt by Carmel to make this right. Buyer beware.

I unfortunately did not come across these reviews when I booked Carmel, had I, I definitely would not have booked them. I travelled from the UK to New York and received an email around 10pm 27th May and was due to fly out 2pm 29th May. The email said that I needed to call a number once I had collected my suitcases upon arriving in New York. My first thought was, how much is this phone call going to cost me?! I queried with them if there was another form of contact, being from the UK calling a USA number would be costly for me. They told me to find the nearest customer service desk and ask to use their phone. Ok so I get off a 7.5 hour flight and first I have to travel around the airport looking for a point of assistance? great! I though to myself, it's my fault I didn't read the small print that they are not a meet and greet service so will just have to pay for the phone call I make. Before leaving the UK I asked them to confirm how long I would have to wait for them to pick us up - convinced now I should have booked someone else but it's already too late, I can't get a refund. I was told I would be waiting 5-7 minutes and even online on Expedia it reads that on maximum a customer would need to wait 10 minutes. We were waiting 30 minutes in the pouring rain!
The journey to our hotel wasn't great either, not bothered by the pouring rain and continuous skidding of the car the driver continued to drive fast until I told him to slow down. This should be common sense to any half decent driver.
We knew we would have to pay for toll charges (even though no toll roads were taken) and tip would be at our discretion, however we were told to pay $20 for toll roads and tips - we didn't have a choice in the matter. Again no toll roads were taken so I'm not sure what we're paying for.
On the return journey back to the airport from the hotel the driver was late and I had to call the company twice to find out where he/she was. they were 15 minutes late. Not sure what the excuse was for the lateness because it's not as if we were getting off a flight and would need to collect luggage?! Although this time we were given a choice of tip, once again we had to pay for the non existent toll road.
We booked via Expedia who were very understanding and were of the impression that the point of booking a taxi in advance is to avoid any waiting around or paying too much, however neither happened with Carmel so they would speak with Carmel regarding a refund. They spoke to Carmel who whilst accepted they were late, denied me a refund. I would pay the extra when picking a transfer so you're not dealing with a company who will charge you extra for non existent roads and tips (even when they put your life at risk). I wish I had seen these reviews before I booked Carmel.