Carpet Tile Depot Reviews 

I received the wrong item. When I contacted you I was told refund would only be about $30.00.

Great price, great product. Quick shipping

Great prices and on time delivery as promised.

I'm very pleased with the product and the price was very reasonable. The only things that would have made the experience better would be faster turn around time and the ability to ship using our FedEx account number.

Website was very helpful.
Everything arrived quickly.
Love the product.

Absolute worst. Chatted about availability of an item. Assured it was in stock and would arrive in 3-5 days. 2 days later, receive an email that they are unable to get the item, even though I wrote and asked before purchasing and was told it was in hand.

Someone emailed me asking if I needed help. I called him and left a voice message, but never received any further communication. Yes, I would still like help, but I’m not sure how to go about it if no one is willing to actually talk to me. Thx.
213.949.7957

Expensive. Was ghosted by the first salesman, Dean, after several emails. Not a great experience over all.

Excellent customer service and follow up. Well done

Competitive price and responsive sales representative.

Good followup

Good quality but very high shipping charge.

Other than the cost of getting them delivered, everything went very smoothly. Amount of delivery charge for a small project made it almost not cost-effective. There should be another way for you to get product delivered for less delivery expense. I am in the piano and organ business, and I ship organs across the country, much more reasonable than your shipping tile squares. I am planning on renewing my show room and also some more work at home and would like to have a better way to deliver the tiles. Thank you.

I spoke with Jeremy in your sales department numerous times. The first time I supplied him with the style and color of the carpet needed along with the square footage. I called him back the following week to ask about my quote. He said he would check on it and get it to me. I called back the following week and Jeremy was out. I spoke with someone else in the sales department and explained the situation. Also explained to this gentleman that I was concerned that I could not get my quote that I might not ever get my carpet, and maybe I should shop somewhere else for my carpet . The gentleman replied “maybe you should”.

Fast and friendly customer service, easy peasy safe and secure transaction, and FAST shipping too!