Cars24 Australia Reviews 

Always contactable. Easy to deal with. Fast and quick process

Absolute waste of time - don't bother.

After contacting me multiple times to buy my car, I finally agreed to a virtual inspection. Upon the first inspection they wanted me to get the next service done before continuing (wasn't due for 1500km yet), I agreed, went and did it, booked another virtual inspection, went through that, only to be told later that day that they were not satisfied with the service records (which are complete, all within recommended Subaru KM/timelines). Also decided that my last service didn't count - absolute waste of time dealing with this group - don't recommend at all.

Shout out to Emma from the warranty team for guiding me through a part replacement. Thanks for the prompt assistance. Recommend Cars 24 warranty assisstance

Selling my car was an incredibly easy and hassle-free experience. The team was efficient, professional, and transparent throughout the entire process. The offer was fair, especially coming from a dealer, and everything was handled quickly and smoothly. I would highly recommend them to anyone looking to sell their vehicle.

Was good to deal with, with paperwork and communication.

I got an offer in the car sales app. It was a reasonable offer for a dealer and I didn’t have to wait for a private buyer.
I never saw that car online before but Jatin connected with me on WhatsApp and guided me through the process

Nitin and Shank Shank were very helpful to assist us in selling our car. They responded to all our questions promptly. Happy with the service.

I listed my car on carsales.com and was messaged by Himanshu. Him and his team were friendly, quick in responses, provided a reasonable price and were very efficient with finalising the sale and transferring funds without any issues. Smooth process.

Sold a car to Cars24. Great people to deal with. Hanimashu was very professional and made the process very easy. They paid a fair price and the contract and payments were allsent on-time omas promised. Would highly recomnend.

Good team to work with, clear communication all the way through. Thank you.

Very straightforward, good communication and easy to finalise

Jay was Quick and easy to deal with and gave a fair price. Would def recommend and use again in the future

Cars24 Brisbane & Nitin in particular made the process of selling our car a very easy one. The price offered was reasonable & the process of virtual inspection was painless. Payment for the car was received prior to handing the vehicle over, which meant piece of mind

I found Himanshu and cars24 Australia a very good and safe company to work with.

Bought our car and paid in full, including having window tint installed before collection. After picking up the vehicle, I discovered the tint had bubbles in it. When I reported the issue to Cars24, I was told to contact Tint A Car Bowen Hills, as they had completed the installation.

After following their instructions, I found out that the Bowen Hills location has been closed for quite some time. I referred this information back to Cars24 and, to date, have received no meaningful communication or resolution.

They were more than happy to contact me every day while trying to sell the car, but once a problem arose, the communication stopped. At this point, it looks like I'll be lodging a complaint with the Office of Fair Trading.

Unfortunately, my experience has been very disappointing. Based on how this issue has been handled, I won't be dealing with Cars24 again.

Himanshu was very helpful and prompt with response time, I’d recommend using this company, very thorough.

Good and straightforward process , good team and supportive as well

Bait and switch at its best. Unsolicited calls after I advertised my car on CarSales. Made an instant, haggle free, offer, with clear representation that only service history gaps or imperfections may lead to an adjustment. I submitted additional photos, documents and had an online video inspection. They then reduced the offer. When challenged they confirmed no imperfections or service gaps were identified during the inspection. Couldn’t provide any specific reason for the reduced offer, but did sympathise with me saying that they understand my disappointment in not getting what I was hoping for. It’s a pretty clear breach of s.18 Australian Consumer Law.

The staff is patient and great. The process is smooth.

Edited response after business replied to this feedback

Cheats! Quoted us for my car, booked an inspection, then made me wait for 30 mins on the call saying they have had some technical issue and then called saying they won’t honor the quote they gave us with the excuse that they have stopped buying our car model. The quote was given to us 1 day back so overnight they stopped buying this car??? Just a cheat - wasting time. Don’t go to them

Edited response
Their reply to me proves this inconsistency as they never communicated a drop in price just that they aren’t buying model 3 anymore and that was after making me wait on a call for car inspection for 40 mins. If their calls are recorded please review the initial call and the where we provided you the correct info including rego no so the excuse that there was inconsistency is rubbish! Also review calls I make to you the next day and your response! Please don’t run a business on lies when things don’t go your way. Own up to your mistakes