Ive ordered a set, loved them fit perfect just started deterating within say 3 month, was able to get driver side replaced but they have sent the wrong size for the 3rd time and i had to pay for ship... Toon meer
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The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Toon meer
Bedrijf heeft geantwoord
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and... Toon meer
Bedrijf heeft geantwoord
I’m extremely happy with the product. My driver side mat was produced incorrectly. However they did remake it. The turn around time just felt longer that it should have been in my opinion. I was hopin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Contactgegevens
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canada
- +19162226224
- Support@carsilks.com
- carsilks.com
2,0
Slecht
339 reviews
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Both of my orders came out wrong first…
Both of my orders came out wrong first one had the wrong measurements. Second one did not have a logo on it. That I ordered and paid for I let them know both times and nothing happened. They never fixed my order, nor they reimbursed me i would not recommend this company. Actually, I would strongly recommend anybody else
10 september 2026
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
This three row westherat doesn't fit any Row's. No refund …
I purchase your weather mat that doesn't fit. I contact you through email and send many pictures and videos. Your response only try another way try another way. This item doesn't fit anywhere and you don't refund my money.
10 september 2026
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Good customer service.
Updated review: Customer Service has been excellent in reviewing an issue I had. They are working on a solution and I am looking forward to having the mats.
9 september 2026
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Well made,Looks great,fits great
Well made,Looks great,fits great. Dash doesn't seem to get as hot now. I do use a sun shade and car seems to be a bit cooler with the dash cover. Black interior.
10 september 2026
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Straps that are meant for securing rip…
Straps that are meant for securing rip off, I bought a full set iI still have two seats missing covers, you guys said you Lazer fit the car, I gave you make and model, you should know it's a seven passenger vehicle, plus the side of the covers are ripping as we speak, the covers look great, but Straps and sides need work
10 september 2026
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Custom-fit products don’t fit and no resolution after repeated contact
I placed order ORD-218999 for my 2026 MG ZS HEV Excite and specifically provided the exact make, model, year and HEV Excite variant when ordering. My order total was AUD $476.98.
Unfortunately, after receiving the products, there were problems throughout the order.
The custom floor mats do not properly fit my vehicle. The passenger-side front mat is particularly poor, while the rear sections do not correctly follow the floor, seat rails or centre console. Most concerningly, part of the rear mat covers a vehicle air vent that needs to remain unobstructed, so I am not prepared to use the mats.
The boot mats also do not provide the custom fit I expected, leaving substantial areas of the boot floor exposed. I accidentally ordered two different boot mats for the same vehicle — which I accept was my mistake — but unfortunately neither provides the expected custom fit.
The products arrived tightly folded and compressed, with significant creasing and distortion. The supplied seat gap fillers were so badly deformed that they are not practically usable, and there were also areas of loose/untidy stitching.
I also paid $69.98 for a custom-fit dashboard cover, but it was never supplied. Carsilks subsequently emailed me advising that their production team did not have sufficient data/templates to manufacture a dashboard cover for my vehicle and asked me to nominate another vehicle instead. I only own this vehicle, so that is obviously not a useful solution.
Even the steering-wheel cover supplied as a free gift does not fit my steering wheel correctly.
I first contacted Carsilks for assistance on 25 September. I have since contacted them repeatedly and supplied a comprehensive photographic evidence pack documenting the problems. As of 30 September, I have received automated acknowledgements but no substantive response, refund or resolution.
I have requested a full refund of $476.98 and have told Carsilks that I am willing to return the products if they provide appropriate return instructions.
I will update this review if Carsilks responds and resolves the matter.
25 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I am stunned how terrible my irder is!!!
I am stunned at the auto, AI emails you are sending me! I have sent 4-5 complaints that my order was half sent and I have not had any kind of response from any of tour team. Would someone please contact me for real and fix my order. My order number ORD-218180. I did not receive my steering wheel cover, trunk space cover, front seat gap covers, the Left Rear top floor mat cover, AND I did not receive An invoice for my bill of sale. This was a horrible experience for me. Would it better to receive a refund?
My name is Tom Lusitana and my address where half my order was sent is 412 Missouri Ave
Carterville, IL 62918
18 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I’m really happy with my car mats from…
I’m really happy with my car mats from CarSilks
30 juni 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Everything arrived as expected and…
Everything arrived as expected and installed perfectly and fit perfectly,I’m very pleased with my purchase and would recommend carsilks to anyone interested in purchasing a custom fitted floor mat,they are nicely designed and padded and make my mustang interior look great.
17 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
I love the look and the way they fit in…
I love the look and the way they fit in my vehicle
24 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
The color wasn’t close to what was…
The color wasn’t close to what was advertised
26 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I waited way too long for these floor…
I waited way too long for these floor mats to arrive. When they finally arrived, I was disappointed to find that I only received the front floor mats. That part was my mistake because I went by the picture and misunderstood what was included.
The quality of the mats is okay, but honestly, considering how long I waited to receive them, I don’t feel the quality is worth the wait. Overall, I’m disappointed with the experience and expected better.
24 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Did not fit
Absolutely not at all the right floor mats, I sent a video of proof as requested and still haven’t received any response from the company as to how this will be corrected. I waited over a month for these to arrive and they are not at all able to fit my vehicle! The burden of proof and the burden of shipping is on the customer for a problem I didn’t create. Still waiting for any response on how to proceed! Not impressed! I bought a similar product from a competitor for a previous vehicle. They fit like a glove and came much faster and lasted the 5 years I drove the car!
17 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
My mats ARE SPECTACULAR!!
My mats ARE SPECTACULAR!!! 500% better than I expected!! My friend who saw them immediately asked where he could buy some and I told him carsilks.com!! Now I am going to buy more for all of my vehicles, thank you Carsilks!!!!
22 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
My hopes were satisfied
I received the mats as expected. The built-in slide-in posts work really well. And for added placement security, they provide extra tape squares to fasten with velcro but I haven’t needed them.
The stitching looks great and the pads themselves are soft but feel strong. Really happy with the purchase.
18 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Long time to receive and not my special gift i was asking for
Took 1 mounth and a half to receive (not their fault, I'm in Canada and custom was the problem.). It is a nice product, but not a perfect fit in my car.
They did not send me the special gift I was waiting for, they send me some other garbage that I did not ask for. Sorry carsilk, but the microfiber was something important for me and it made me buy your product and not the one from your competitor. You now offer me 20% but I dont want anything else from you. Hope you prefer this update.
20 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The back seats are not fitting right…
The back seats are not fitting right the box you sent my package in was destroyed just wasn’t happy with the product. I have the box I might be sending it back. I need to talk to someone over the phone 510-825-1170 is my phone number. My name is Donnell Reynolds the car 2018 Mercedes-Benz S class 450 very disappointed in the mats in the back and the passenger side. Thank you.
16 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Full set for BMW i5
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and even a second lot photos, but they still won’t do anything about replacing the one which is not a very good fit, not a good company to deal with advise buying a different brand altogether. No part refund or anything offered in consideration.
22 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
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