Ive ordered a set, loved them fit perfect just started deterating within say 3 month, was able to get driver side replaced but they have sent the wrong size for the 3rd time and i had to pay for ship... Toon meer
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The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Toon meer
Bedrijf heeft geantwoord
Arrived in your course, three out of the four fitted reasonably good. The drivers one was made 2 inches too narrow and they say it quite good. It’s close enough. Sent photographs tape measurements and... Toon meer
Bedrijf heeft geantwoord
I’m extremely happy with the product. My driver side mat was produced incorrectly. However they did remake it. The turn around time just felt longer that it should have been in my opinion. I was hopin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Contactgegevens
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canada
- +19162226224
- Support@carsilks.com
- carsilks.com
2,0
Slecht
339 reviews
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Negative stars would be better
Negative stars would be better because the company informed me on 8/11 (ten days after I ordered the mats) that my car was “too old” and they could not make the product. Assured me the next day when I responded that I would get a full refund. This means they cancelled the order correct? You would think. So I ordered an alternative which was promptly delivered to my great satisfaction. Waited and waited. Reached out several times, was told refunds are processed in “Monthly batches”.as of 8/29 I was still being told I would be received a full refund but I had to wait for the “next batch”. A few days later I receive an email saying I had a package in its way from them. Tracking showed the package was still at their facility waiting to be picked up by FedEx. I messaged them telling them not to send it since they had cancelled the order and I found another option so I no longer needed the product that they said they couldn’t make. Four days later they gave it to FedEx anyway. I was hoping to be home when it arrived so I could refuse delivery, but I was unable to, so it was left for me. They have sent multiple offers if I would just agree to keep the product…I guess so it can collect dust in my house. The company seems like it is run by MAYBE a handful of completely unprofessional people, certainly not the “departments” they claim, production, sales, finance, etc… they are a shining example of how to make a customer feel unimportant and unheard. If you like getting the runaround from a business that doesn’t care about one bit about doing things the right way, then by all means shop here. If you want better customer service, you can find it at your local dollar store on a busy Friday evening. It is now 9/20 and they still have my money. Their package sits unopened waiting for a return shipping label. And they seem happy to let it remain that way.
20 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The order was incomplete when reveived
The order was incomplete when reveived. Contacted company and 3 weeks later, nothing has been accomplished. Basically I got ripped off by CARSILK. No feedback at all after the first email about the issue accept them telling me to look in the box again. Plain ignorance. Not recommended.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Carsilks
Hi Mr. Friday,
We’re truly sorry for the inconvenience and frustration you’ve experienced, especially after waiting three weeks without a resolution. This is not the level of service we want our customers to receive.
We’d like to look into this personally and get the issue resolved for you as soon as possible. Could you please provide your order number and the email address used to place the order? Once we have these details, our team will review your case and work toward a resolution promptly.
Again, we sincerely apologize for the experience and appreciate the opportunity to make this right.
CarSilk Customer Support Team
The set fit great and my wife really…
The set fit great and my wife really loved them. They are soft and flexible unlike some other brands that we have used. we liked them so well that I have ordered another set for my other vehicle. I was skeptical at first and only ordered the front mats for my Buick. I have been trying to contact carsilks and order the back seat mats and cargo mat but have been unable to contact you.
14 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Hi Ralph,
Thank you so much for your wonderful review! We’re delighted to hear that the mats fit your Buick so well and that you and your wife love the softness and flexibility. It also means a lot to us that you’ve already ordered another set for your other vehicle!
We’re sorry that you’ve had trouble reaching us about adding the rear seat mats and cargo mat to your Buick set. We’d be happy to help you with this. Please send us your order number and the email address used for your order, and our team will look into it and assist you with ordering the additional mats.
Thank you again for choosing CarSilk and for your continued support!
CarSilk Customer Support Team
The mats are nice but they slide…
The mats are nice but they slide around. Also the piece that runs along the door sticks out if you try to push it down the left foot rest bunches up under my clucth peddle. Not safe not happy
15 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
Hi Elbin,
We’re sorry to hear about the fitment issues you’re experiencing. Your safety is very important to us, and the mat should not slide, bunch up, or interfere with the clutch pedal.
We’d like to review this issue and find the right solution for you. Could you please provide your order number and the email address used to place the order, along with a few photos showing how the mat fits around the door sill and clutch area? This will help our team identify the issue and assist you as quickly as possible.
We apologize for the inconvenience and appreciate you bringing this to our attention.
CarSilk Customer Support Team
My order took almost a month and a half…
My order took almost a month and a half to arrive.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Horrible communication
Horrible communication
Too long for mats to arrive
Finally arrived and don’t fit my vehicle at all
9 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I ordered truck seats my truck payed…
I ordered truck seats my truck payed $289, and payment went thru, and was thanked for the order. Was told by Mr. THOMAS that the seats were in the final stage, then was told the order never went through, DO NOT ORDER ANYTHING FROM THIS COMPANY, AND TELL YOUR FRIENDS NOT TO, AND HAVE THEM SPREAD THE WORD SO NO ONE GO THROUGH WHAT I'M GOING THROUGH
1 september 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
⭐ 1 Star
⭐ 1 Star — Poor customer service and no response
I ordered custom car mats from CarSilks, but unfortunately, the mats did not fit my vehicle correctly. I contacted the company within their 15-day return period and sent a video clearly showing the fitment issues. I explained why I wanted to return the mats and requested assistance with the return.
I have now been waiting 3 weeks with no response. I have followed up with the company multiple times and still have not received a response or any resolution.
I understand that companies have return policies, but when a customer contacts you within the return period and provides documentation showing that the product does not fit correctly, I would expect at least a response and an opportunity to resolve the issue.
At this point, my biggest concern is the lack of communication and customer service. I would have preferred to resolve this directly with CarSilks, but after three weeks without a response, I feel other customers should be aware of my experience.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
If I could give them -5 stars that…
If I could give them -5 stars that would be great cause they dont deserve 1 star. Liars, scammers, cheap garbage products and they won't commit to customer service they supposedly will give. Lies. They promised a replacement and disappeared! Make sure you pay with PayPal so they can dispute and peace of mind. Good luck dealing with them- hopefully they get shut down! Order#16484 junisling
8 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
do not buy from liar
my order has 3 years warranty and After 11 months color of my car dash cover changed color from red to white😂 I emailed to them for help but they just start playing and said no we can not help you!!! so why you put 3 years warranty ?!! for what?? liar this compant is 100% scam font buy
7 augustus 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The stitching is already coming apart…
The stitching is already coming apart after only 4 months. They won’t replace it because they consider it normal wear and tear. Cost too much for this to happen so soon. Buying new mats asap from a reputable retailer!
23 juli 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
STAY AWAY
Order my set of Mats, the drivers mat and trunk didn't fit, I asked for a refund and they denied and sent me a replacement set, they still didn't fit properly, I asked for a refund, they denied and said they will give me 10% refund or a discount for a new set. After 1 month I still haven't received a refund. Also, they don't grip to the carpet like the ad's.
5 juli 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Terrible experience
I ordered these mats as a Christmas gift for my boyfriend, and unfortunately they were never cut correctly. From the moment we tried to install them, it was obvious they did not fit the vehicle as advertised.
I contacted the company multiple times hoping they would make it right. Instead of addressing the fact that the mats were incorrectly manufactured, they repeatedly sent me the same installation instructions, as if the issue was user error. At no point did they resolve the actual problem or send replacement mats that fit properly.
More than six months later, the unusable mats are still sitting in our garage in the original packaging, and I’m out $200. I would have much preferred to receive the correctly manufactured product I paid for, but it’s become clear that customer satisfaction is not a priority for this company.
This experience has been incredibly disappointing. I spent a long time researching and choosing these mats because I wanted a quality gift, only to receive a product that couldn’t even be used. If this matter continues to go unresolved, I will have no choice but to pursue other options, including legal remedies.
I cannot recommend this company. Save your money and buy from a business that stands behind its products and provides real customer service.
30 december 2025
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
1 Star
1 Star
Very disappointing experience. The floor mats I received did not fit my vehicle. I contacted customer service immediately, and they asked me to send a video, which I did. After receiving the proof, they stopped responding completely. I sent multiple follow-up emails and never got any help with the return process or a refund. Poor customer service and no support after the sale. I would not recommend buying from this company.
18 juni 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Extremely Disappointing. Qualify is So Cheap
Extremely Disappointing. What they sell is cheap, mass produced floor mats. The quality is awful. Within 6 months stiching began to rip. I knew it was bad when i opened the packaging & saw the bag of uneven, handcut pieces of dollar store quality, double sided tape. I threw ot away & bought some 3m tape. The mats have these thin, plastic pieces that are meant to tuck under car interior. These piece are so cheap & thin. I could go on, but hopefully u get the idea.
I called the company to complain, but they are prepared for complaints & do not care once uve paid.
* I Strongly advise against buying floor mats (or anything) from this company*
19 september 2025
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I ordered my car seats on May 14th and…
I ordered my car seats on May 14th and just got them June 23rd. For a product that is over $300 they are junk, DO NOT PURCHASE THEM...
No jock you can go to any local auto store and get the same junk for $60. They are so cheaply made, they don't fit like they say they do and they sure don't look like the pictures they show. So so so cheaply made. Don't waist your time
23 juni 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Beware!!
Beware... I ordered Carsilks for a collector Porsche 911 - 993 in Nov 2025. The product arrived in February 2026, I tried to install the mats when I UNCOVERED the car in April 2026. The mats clearly did not fit and were sized for another type of vehicle. When contacted they asked to see a video, which was provided. The process took numerous emails and weeks before they said they would replace them, but ONLY if I paid for the shipping from Korea. I refused to pay extra shipping as the product was clearly wrong, the mistake was not mine. They do not take responsibility for their mistakes, and their customer service is extremely sub-par. You are taking a chance that the order will be correct, if it is not - expect to pay more for their mistake, they do not warranty their products. The customer service folks Joey & Cindy are the opposite of helpful. I'm still sending emails, but no response. It's not worth the risk, don't order....
1 april 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I ordered car mats over 2 months ago…
I ordered car mats over 2 months ago and they replied it will be there soon. I'm still waiting. Don't buy from this merchant they're not trust worthy. I did get the car mats eventually I guess it's not their fault since it comes from overseas. You can buy it from them but there can be a delay in receiving it.
10 juni 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Don’t use these people
Don’t use these people
I ordered mine in February, never came. 7 weeks later it did and was the wrong item. Took 3 weeks to get ahold of anyone. They then after 4 emails re shipped the right ones supposedly and another 6 weeks go by and I ask and they deliver to a wrong address, then 2 more weeks to get ahold of someone, asked for a refund and still won’t process or send my
Covers even …don’t waste your money and time like me
26 mei 2026
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
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