I bought the mats and the stitching started coming apart within a couple of months and so I complained. They told me it was regular wear and tear but once Trustpilot got involved they said that they w... Toon meer
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Ive ordered a set, loved them fit perfect just started deterating within say 3 month, was able to get driver side replaced but they have sent the wrong size for the 3rd time and i had to pay for ship... Toon meer
The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... Toon meer
Bedrijf heeft geantwoord
I’m extremely happy with the product. My driver side mat was produced incorrectly. However they did remake it. The turn around time just felt longer that it should have been in my opinion. I was hopin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Contactgegevens
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canada
- +19162226224
- Support@carsilks.com
- carsilks.com
2,0
Slecht
340 reviews
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Waited months to get the product!
Waited months to get the product!
When i did try to install them they didn't fit! They won't honor a refund because they say it was too late. What a rip off/farce! Do not recommend at all! Stay away! Waste of money,energy and time
27 december 2025
Review zonder uitnodiging
Antwoord van Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Ordered seat covers for a Mercedes suv
Ordered seat covers for a Mercedes suv. No item was ever shipped. Paid full amount over with no refund. Customer service keeps delaying refund over 3 months. Still no refund..sent multiple emails, now they have stopped responding. Losing $400 is no joke. Very unhappy with what has happened to me. I thought I was making a great purchase but got scammed instead. Avoid making a very bad investment.
7 mei 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Totally misrepresents the product that…
Totally misrepresents the product that is advertised . The mats arrived rolled up in a ball, in a plastic bag. The mats did not arrive in a box as advertised. There are no logos or any other type of company branding on the mats as advertised
The mats I was shipped look like the ones they call fakes or knockoffs of their product. What they advertise are not real they sell you. they use the ads to lure you in and then ship you crap.
They don't fit well, the clips are not much better.
I have had a number of phone calls and emails with customer service. You will get no where with
Joey. He is rude and very condescending. They have no interest in making the customer happy. If they do make arrangements to speak to you it is always late at night. That's a big red flag
Do a goggle search on the company address in
Burlington Ontario. It is a house not an office building.
Please do not do business with this company, you are going to waste your money and time.
Shame on me for not do some homework first
6 mei 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
I was sent the wrong floor mats that…
I was sent the wrong floor mats that don't fit my truck. I wrote them, they said they would get me out. New ones right away, months went by. I contacted them again. They said, well, we can give you a different color because we are out of that color I said, ok months went by. I contacted them again. They said that they can give me a refund or give me different products. I said, I want the refund months went by. I contacted them again and they said, sorry they can't give me a refund because they no longer work with that company that it gives the refund. So I am just out car mats and my money
24 oktober 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Absolutely terrible customer service
Absolutely terrible customer service
3 year warranty they will not honour
My mats started to come apart under a year
Would not recommend
Have emailed them to complain and was told that the warranty doesn't cover wear
Avoid
17 april 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
ordered front and rear car mats
ordered front and rear car mats. neither set fits. back set isn't even close. 39 emails exchanged for 2 months (usually ignored): stall tactics, lies and fake promises. **THEY ARE SCAMMERES***now my cc won't give me money back for this fraudulent transaction
1 november 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Dimensions are all off. looks like garbage.
Dimensions are all off. There is a tear in the outer trim. No way to secure them to the care. The clips given are not compatible with the car or the mats. Customer support will tell you to pound sand if it's been longer than 15 days, probably would before that anyway. Junk company with no integrity.
2 april 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Product is garbage
This product is absolute trash
Company is complete fraud
Total scammers
Avoid at all costs
4 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Pure Trash
I purchased floor mats from this company due to advertising on Facebook. Overall, it looked like a great idea. I ordered the mats which took about a month to arrive. Acceptable since they come from China. I tried to install and they were many problems with fit and did not match the floorboard. This led to bunching and driving hazards which would not facilitate safe driving. Car Silks was not helpful in product resolution and will not return. I am throwing $200 worth of mats in the trash. $200 isn’t worth my life.
28 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Waste of money
Had mats for not even 6 months.
1.took a long time to arrive.
2 didn’t fit properly
3within 5 months they are ripped and falling to bits
22 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
SCAMMERS BEWARE
After receiving mats, it was all defective and I tried contacting the company. After several days, they asked me to send pictures and a short video. Once I did that, their email was no longer working. Basically scammed me. Sent multiple messages to let them know their email comes back undeliverable. Even just emailing them 1 sentence. It was as if they no longer existed. So I filled a complaint dispute with PayPal and they refunded me. All the sudden, Carsilk tried getting a hold of me and called me from a scam number of social security name. So they dont even show a number from Carsilk. They harassed me to send me another bad product when I told them their product is no good and I wanted a full refund because they dont have guarantee as stated. They insisted and I refused to deal with them. Beware and dont waste your time or money.
11 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Carsilk mats no made to measure!
Late delivery and the drivers mat didn’t fit properly. When emailed to ask what was happening, the reply came saying they were taking longer to ensure a quality fit. As busy people, we didn’t fit them straight away, but were first told that their measurements were correct. Second time, I sent a short video showing the errors clearly, only to be told all mis-measures should be reported within 15 days. The warranty didn’t cover anything. I have raised the issue again with them and have been offered 10% off our next purchase, as if we would buy again! No morals even when you prove they can’t hold a tape measure!
12 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
The two layer "carpet" is not carpet at…
The two layer "carpet" is not carpet at all, its a boot brush material that feels and looks like the coarse part of velcro, but longer. Its wild given the luxury they purport to sell
11 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Cheap fake products
Don't waste your time with their falsely advertised products. I ordered perforated leather seat covers for my Tesla Model S and they sent me cheap non-perforated vinyl seat covers that would not work with my ventilated seats. They refused to honor the 14 day money back guarantee and refused to provide me a prepaid shipping label or a RMA. I have been battling the charge with Paypal and my credit card company for months.
20 december 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
So called Custom Floor Mats are…
So called Custom Floor Mats are anything but. After a very long wait I finally received my floor mats only to discover the buttons that are supposed to hold the mats in place are misaligned and do not match up with the button on the floor of the car. When I told Carsilks about the issue they had me jump through hoops, such as provide a video (pictures weren't enough) of the installation. When I finally got the videos to them, they claim they do not see an issue with the button and to just use Velcro to hold the mats in place. Absolute BS!
5 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Absolutely junk
Absolutely junk. Mats are not anywhere close to the right size.
I ordered the 2 layer carpet mats. The "carpet" is some kind of crappy plastic layer.
Customer service team will not refund my money unless I pay the shipping cost back to Vietnam!
DO NOT BUY!
2 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
Very long delivery time for my seat…
Very long delivery time for my seat covers. I need some help with parts of the installation but was given a You tube video of a different car with different styles of covers. I was told that was close enough and that was all Carsilk offered me for help with my installation.
Terrible customer service and i did not get everything I expected from my order.
1 maart 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team directly with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
I ordered diamond cut car mats but they…
I ordered diamond cut car mats but they arrived not as described on their website and as soon as I received them I contacted the carsilk in regards of returning the item and it got complicated from there ! They asked for numerous pictures and videos of the product which I provided promptly ! It takes ages tk get hold of them via email as that is the only possible communication with their customer support team, after weeks of waiting they offered me $15 discount but I wanted to return the item and they just would not let me return my unused item back them, I wrote trust pilot review a while ago and they stated and replied that my case is under review and guess what nothing is happening I would highly recommend to avoid this company .
26 oktober 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
If there is a neg review they would get…
If there is a neg review they would get it order #16107 they wanted pic so I sent them pic of front back and console got my order was missing seat/console all the head rest were way to small .Try to get hold of them for over a week many emails and phone call no answer. This is the worse customer service I have ever had
25 februari 2026
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
DO NOT ORDER ANYTHING FROM CARSILK!
DO NOT ORDER ANYTHING FROM CARSILK!! Carsilk is by far the very worst company I have ever dealt with. Seat covers that are far too big. Will not respond to emails. I am out close to $400.00. Carsilk is an absolute joke. Over 60 emails to them and no response.NO SUPPORT FROM PAYPAL OR MASTERCARD. Repeat do not deal with this joke of a company. All their crap is made in China.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Carsilks
Thank you for taking the time to share your feedback. We appreciate all customer reviews and take every comment seriously.
Our team is always working to improve both our products and customer experience. If you would like us to review your order details further, please contact our support team at support@carsilks.com with your order number so we can better assist you.
Thank you again for your feedback.
Carsilks Customer Service Team
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