Carsilks Reviews 

I’m really disappointed with Carsilks

I bought both the front and back floor mats for my car, and the quality is nowhere near what they show in the photos. The front mat had some issue and the back mat doesn’t even align properly.

I contacted them and they asked me to send a video, which I did. After that just response saying update me soon from them. Very poor customer service and definitely not worth the money.

I wouldn’t recommend them.

Ordered floor mats and they never sent them. Their support actually lied several times in emails to me saying they were shipped, but they didn’t have the tracking number and they needed to reach out to the shipping company for the number and then after several more emails asking for the number they said the shipment was lost and they would give me a 10% discount and expedite the new order. I finally had to just do a chargeback with the bank because they keep trying to buy more time with lies.

WARNING!! WARNING!! They are a scam. After I made the purchase they email me a week later asking me for all sorts of measurements of the floors. It says on there sight that they are laser cut on cnc machine. Well if that were the case my mats should have been no problem as my car is a 2012 and not a specially unique vehicle. Then after weeks of waiting they email me and say they can't make the logo. The logo is why I ordered from them. So there web site is a complete scam!!!!!

Sent the wrong floor mats and wouldn't refund money. Now I'm stuck with floor mats that don't fit my vehicle and out $228.

I join other reviewers in expressing extreme caution. You are taking an abundantly proven risk with this company and you can choose whether attractiveness of the products is worth the risk to you

It took two months of emailing, pictures and video to extract a 90% refund for the dashboard cover they sent that wasn’t even designed to fit my car. They can’t explain why they don’t have the advertised product.

Firstly it took over 9 weeks to get my order and when I finally did received my order they do not fit my vehicle.(2025 Mazda CX5)
The rear seat covers are too small (the sides are 2inches too short to cover the front & base sections of the rear seats & centre arm rest cover is way too small)
The front seats covers also cover over the seat adjustment side handles which make the seat cover not fit properly.
I can clearly see these seat covers are not designed to fit my vehicle even though they advertise that they do. - I should of just purchased the cheap $20 covers from my local WalMart which at least fit better than these expensive ones.
I have contacted the support centre over a week ago and have still not received any response yet. (I do not recommend buying any products from them

Firstly it took over 6 weeks to get my order and when I finally did received my order they do not fit my vehicle.(2010 VE Commodore Wagon)
The rear seat covers are too small (the sides are 3inches too short to cover the front & base sections of the rear seats & centre arm rest cover is way too small)
The front seats covers also cover over the seat adjustment side handles which make the seat cover not fit properly.
I can clearly see these seat covers are not designed to fit my vehicle even though they advertise that they do. - I should of just purchased the cheap $20 covers from my local kMart which at least fit better than these expensive ones.
I have contacted the support centre over a week ago and have still not received any response yet. (I do not recommend buying any products from them)

I’ll let here the email that I’ve just sent to them.
“ Good afternoon, I am writing once again to express my indignation and disappointment with Carsilk. I made a purchase with you on June 24th, and in July I received an order that was incorrect for my car, even though I ordered the correct parts. I contacted you at the same time, and you promised to resolve the problem by sending the incorrect part, but you still haven't sent it. I am extremely disappointed because I have made several purchases of car mats directly from China and have never received any errors. Now you, who claim to be a local manufacturer, send the wrong order and still haven't resolved the problem. I am very disappointed.”

I gave a 1 only because this is as low as you can go. For the second time, a strap that holds the cover in place has failed. The stitching is sub standard and will not hold up.

Customer service told me that this was not a manufacturing defect. I guess sitting on the seat is too much for these seat covers. Carsilk talks about a 3 year warranty, what a joke, all you get is a brush off email.

Don’t buy these, they won’t last and they don’t stand behind their product at all.

I ordered a full set of seat covers for a Skoda Kodiaq which I had on order. Not yet taken delivery. When I did take delivery the front seat covers fitted reasonably well and are still in situ. However the rear seat covers are a total disappointment. They come in 6 pieces which are impossible to fit securely. The centre pieces simply Velcro to the outside seat covers. When in place there is no access to any of the seat belt buckles and it all looks a mess. In the shed now.

Product arrived this week after 6 weeks from order, was heavily creased, wrinkled, in a bag not a box, and logo embroidery is horrible and the product does not fit my selected vehicle and Carsilks has not replied to any of my emails in over a week for a refund and I'm replying to an email string with them from prior communication, so I know they are receiving them! Do not buy! UPDATE - THEY responded requiring I submit a video of me installing them, which does nothing to address the wrinkles creases or improper fit. It's been 7 days, no response thereafter from submitting my video. STAY AWAY FROM THIS COMPANY!!!!! UPDATE 10 days no response with daily emails to them.

I purchased floor mats for my 2022 Ram 1500 BigHorn and all I can say is don’t waste your money. When I finally received my order the fit wasn’t very good and after two months I had to remove the one on the drivers side because it wore right through. Looked nice but very cheap. My advice don’t waste your money.

where to start
i recieved the mats after about a month and they look like the ones you buy from halfords for £30ish but never mind i went onto youtube and looked at their installation guide which is a one minute video showing the final product with wee 2 seconds clips kinda showing you how to install them. they looked really cheap once installed them and didnt really fit well. i asked for assistance online then fun started.

their customer serviced team are very cheeky and go out their to wind you up. i asked for instructions incase i done wrong they replied with the minute youtube clip, i replyed they dont fit well maybe i got. the wrong mats they then took 3 weeks to reply and ask for video then the next day they email me asking wheres the video they waiting on it. lol. i know at the point am stuck with the mats so i ask for a refund, next day they say and i quote

Hope you can help us to record an installation video. Thank you so much for your support.

they are lauging at their at customers

btw you get a 5 day return policy but i think no one has ever got refund due them taking ages to get back to you

When the product arrived it didn't actually fit my car at all as it was specified it would. When trying to send back for a refund I got a responce that they were having warehouse problems so will be a delay and When I did hear back from them months later they only offered me 20% off anything I ordered from them again! So I'm left with a fault product they I can not use and no refund! Terrible respond time and customer service!

This is the worst company I have ever purchased an item from. Their customer service is really non-existent. Their 3 year advertised warranty is completly false. It took a full month to receive my carmat order. The mats arrived literally rolled into a ball, wrapped in paper, plastic and tape. It took 2 days in a warm garage with weights on them, to get them into a shape that could then be installed in my car. The driver mat had a 2" X 4" gap at the base of the gas pedal, perfect for gathering gravel, salt and snow, nullifying the purpose of the mat. When I tried to get it replaced or a partial refund with many photos and videos that they required, it took them 5 months to give me a final decision. They said the fit was correct and the gap was to avoid interference with the gas pedal. Clearly a false response to avoid any possible responsibility.

PS: Carpet portion of the combo vinyl mats is rough as a cob, not actual carpet, but more like a bristle brush?? Video makes it look luxurious. It is not.

Their final decision after 5 months was that their pattern/cut was correct. It was not. I told them to look at the photos of their competitor Witamat, and they would see the perfect fit at the gas pedal base. My order was #6173. Doubt they will honestly resolve this claim, even with my latest response. We shall see. If they do, I will be happy to report and explain their resolution.

I ordered these mats for my Discovery Sport, in October 2024, They took ages to come, and they really wasn’t cheap, as I’d gone for the carpet toppers. When they eventually arrived, I was taken aback by their terrible packaging, it was like a round ball of what looked like black bin liners, they were creased and bent with no care whatsoever taken to ensure safe transport, I unpacked them and put them in a heated room for a few days, and they came back to shape, so disappointing, as they were very expensive, but no drama, I was looking forwards to fitting them, unfortunately they did not fit… nowhere near, they are so big, my thoughts are they are for the discovery, not the sport, which is smaller, the rear is so big it’s 8inchs longer than the width of the car, they feel like they are for a different car although. I contacted them by email, and have kept all my emails from purchase through to probably 25 emails to them, around 6 months ago they agreed to send me some that fit, but nothing happens, now they don’t bother replying, I have always been very professional and polite on my emails, I have even said I wouldn’t leave them a bad review, as I know that’s not good to receive and I wanted to give them a chance to put this right, I’ve asked where can I send the mats back, I’ve asked for a full refund, or just send me the right mats, but nothing, so annoying not to mention I’m a lot of money out of pocket.What ever you do… don’t deal with this company, there customer service is non existent.. they promise they will sort it, then go silent, I’ve all my correspondence and will now go to trading standards, even if this costs me, I won’t let it go… seriously don’t use this company, they take your money, and then send you a defective product, which don’t fit, then blank you, hoping you will go away..
It’s over a year now, think I’ve been patient long enough..

I ordered car seats (399) and then cancelled 48 hours later. They said I had to cancel in 6 hours. They are scammers, not BBB accredited, poor customer service, Please check reviews before you buy. I am sure you will not buy after reading the reviews. RUN AWAY AS FAST AS YOU CAN> DONT LOSE YOUR MONEY. PLEASE BLOG THIS OUT TO AS MANY BLOGGERS AS YOU CAN AND ASK FOR THEIR SUPPORT BY SHARING THE FACTS I AND OTHERS HAVE SHARED> Stop the scammers by hurting their wallet. RUN FAST FROM CARSILK> NICE ADS BUT THAT's all> Write reviews on the regarding their "F" BBB score and negative reviews. Please spread so no one else will get cheated.

They do not fit. Not even close. The drivers side, passenger side and rear are all not for my vehicle. Customer support did not respond for a month and then finally responded only because I put in a complaint with PayPal about the purchase. Then somehow denied my claim. I sent high resolution photos and then they wanted videos and gave me no way to send them. A 15 second clip is 50+ MB these days. So I uploaded and shared a link to outsmart them. Then they tell me to give them a couple days to look at them? Days? It’s been 7 weeks just watch them now and make it right. Here we are 7 days later and a we feel the look fine reply. Beware of these one size fits all “Custom Fit Floor Mats”

RAN AS FAST AS YOU CAN FROM THIS ONE!

Update: See the reply? I already sent several high quality videos! As it clearly says in my post! It’s like dealing with a child! DO NOT BUY FROM THIS COMPANY!!!!

The car seat I ordered were not as advertised, I tried to return them, they ask for a picture of the seat installed and I sent it to them, the front seat do not cover 360* degrees, the sides are open not like in the video, they said that’s not a reason for a refund, are u kidding me they should watch there own video of the seat covers. BUYERS BEWARE THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN, PUT A DISPUTE IN WITH MY CREDITORS BEEN GOING ON FOR 6 MONTHS. NEXT IS SMALL CLAIM COURT. THEY OFFER ME 10% , 15%and last %20 back What a joke

I saw the ads on social media and I was intrigued. I have a Honda passport and needed a mat for my trunk. I ordered one from Carsilks in early August, waited for a month before I reached out to see what was going on. I was told they needed pictures from me to ensure fitment. After sending pics, I was then told that they could not make my mat and would offer me a discount on their other products. I asked for a refund and have been told that they are still processing it a month later.