Carsilks Reviews 

Cancelled order shipped anyway, nearly $500 charged, incomplete and poor-quality product that doesn’t fit

This issue began in November and remains unresolved.

I ordered a full set of mats after selecting my exact vehicle (make, model, and year) from Carsilks’ website dropdowns, which implies proper fit. Pricing throughout checkout was shown in Canadian dollars, however the charge was processed in USD, resulting in a total cost of nearly $500 CAD once converted — something that was not clearly disclosed.

After Carsilks confirmed they could not manufacture the main floor mats and could not guarantee fit, I cancelled the order. Carsilks acknowledged the cancellation and advised a refund would be issued.

Despite this:

The order was shipped anyway

The shipment was incomplete (only a rear mat arrived)

Tracking showed no movement for weeks and the Shop app incorrectly showed the order as delivered

Multiple follow-ups were required to get any response

No refund has been provided

The mat that did arrive does not fit my vehicle, is very thin, and is far below expectations — it looks nothing like the videos or images shown in Carsilks’ advertising. It was also not built to the ordered specification (black stitching instead of the white stitching selected).

The order should never have shipped, the product delivered was incomplete, incorrect, and misleadingly represented, and customer service has been extremely poor. I am out nearly $500 and have no usable product and no meaningful response.

I would not recommend Carsilks based on this experience.

Do not , under any circumstances, do business with this company. They are thieves and con artists stealing peoples money. Ordered seat covers for front seats of my car. They sent me seat covers for the back seats. Asked that they be replaced with correct covers. They asked for pictures of covers they sent me. I complied. Then they wanted a video of me installing them. I complied but it doesn't matter. They are the wrong covers that need to be replaced with covers I ordered. Now they send me an installation video to follow and ask for another video of me installing covers using this video. Again, it's irrelevant. They are the wrong covers. The whole Carsilks operation is a scam. I now have asked for a complete refund. Ain't gonna happen. Please, someone put these pieces of shit in prison.

In Carsilks response to my review, they talk about a fitment problem with the car seat covers. From the beginning, this was not a fitment problem and they know that. They are pathological liars. My original complaint was that the seat covers were the wrong covers. The red diamond print design on them was for the rear seats, not the front seats which I ordered. The design on the front is different and more elaborate than the design on the rear covers. Go on their website and see for yourself. They will take the money and run instead of standing behind their product. Most companys would submit a return authorization and issue the correct product or a complete refund. Not these people. Just look at the reviews in trust pilot. 55% of reviews are 1 star. That is hard to believe. How do they even stay in business. I wish I had read them before I ordered from them. Won't make that mistake again. Do not take a chance with Carsilks. You will probably regret it.

Do not do business with this company!! Ordered floor and trunk mats for my BMW Z3M, several emails went back and forth about trunk mat, wanting picture of my trunk which didn’t make any sense, can’t make a mat from a pic, but sent anyway only to be notified they couldn’t make it. Order was already paid for through PayPal, Time went by and never received the floor mats, attempted to respond to CARSILKSSupport numerous times requesting either complete my order for floor mats or refund with no response. Now two months later, filed claim with PayPal!
Do not buy from this company!

My review of this company remains the same, no action or response from CarSilks until I filed a claim through PayPal! PayPal has reimbursed me for CarSilks bad business practices, do not recommend for anyone to do business with this company!

Took my money never sent product, won't respond to my emails, they don't have a phone number to call. This company is scamming people!

The mats don’t fit. I asked for refund. They have not answered me. The car seats and trunk mat have not shown up even though they were ordered in early November 2025. I am convinced this company is a scam

I bought mats for my car from Carsilks. I purchased front, rear and trunk mats. I only received the front and rear mats. I was unhappy with the quality. I wrote to them, told them the trunk mat never arrived and asked for a refund. They told me the trunk mat was sent to an address in Jersey. I live in Maine. I again asked for a refund. They responded to my request with their request for videos and pictures. I provided all they requested. They asked why I wanted a refund. I repeated that I was missing the trunk mat and the quality did not match their advertising. They asked for specifics about the quality which I provided. I told them I met all the requirements for a fund, point by point. After eleven emails they finally said they would not provide a refund. I have provided the email thread with them below. I still do not have the trunk mat.

Avoid this company, the car mats I’ve ordered took 41 days to arrive.
I did pay £120 for two front mats, when they finally arrive I noticed straight away that it’s not made of real leather as they advertise it on their website and what is even worse it’s that they do not fit properly and the Velcro is very poor quality and do not stick! I tried to contact carsilk I did speak to customer support and they not helpful they asked me for pictures then videos etc so I did and even after that they are stating that I did not install them correctly! They offered refund of $10. Every single email I sent I took them 3-4 days to reply there is no phone number you can call.
Avoid at all cost

This company is completely dishonest. You'll notice on their website a banner at the top promoting 30 Day returns. In reality, they give you 6 HOURS to request a return label. The problem is that no one answers the phone number, and you have to email a company that will respond when they choose. I requested a refund label 6 times, and they refused to send it. Also, I was charged for front and back seat covers, and only front seats were sent, because they would not send a return label. I'm now stuck with two front seat covers that don't fit well, and I don't use. This kind of company makes me not want to shop on the internet at all.

After having these floor mats for a couple months now gotten them dirty and then clean them they are solid nice and make the whole interior look better I plan on ordering the matching seat covers

Beware and do not buy. They take a long time for this product to be delivered if at all. They dont tell you or give you an estimate of delivery. I placed an order on Dec. 5, 2025 and its status is still pending. Additionally, they do not communicate in a timely fashion. I sent them several emails and waited days for a reply. I also requested refund numerous times and I get a reply 3 days later saying product is on its way but I WANT A REFUND not the product anymore. AVOID AT ALL COST.

Avoid this company. The product arrived with very poor fit and finish. Customer service is HORRIBLE. The mats I ordered do not fit at all - too short and too narrow. I supplied pictures but the customer service kept asking for more pictures/videos. In short, I complied with all posted requirements for a return and refund and the customer service just kept declining.

Ordered a set for a 570 GT McLaren. I was told they took so long because they were special made per car.. I call BS. I have tried everything from Velcro to my Mechanic shop to get these to fit and they are way to big. Sides do not clip in. what a WASTE of money..

No phone number listed or found. (Found phone number on this site after posting...called,.no answer ) WEB site states ...Chat function lower right corner...there was no chat found. 4 days waiting for email reply.... no response for potential order. Sent follow up email...no response.

The company sent me either the wrong mats, or extremely ill fitting mats. Made the video and took pictures of the poor fitment. They acknowledged that they did not fit (this was on November 3rd). They acknowledged the error the next day and asked me to wait a few days; I waited 10 days, and still nothing

Contacted them again, and stated plainly that I wanted a refund. They thanked me for my patience and asked that I wait 2 more days for an update; I waited 20 days, and again asked for a refund. Haven’t heard back from them since.

Their M.O. is to be polite, but do nothing. A polite scam is still a scam, and it’s best to think of them as just that, a scam. They may even reply to this saying they want to make it better. If I have not updated the post, trust me, they’re being true to their MO.

Update: hours after this review, they reached out to me to see if I would be ok with them replacing ONE of the two non-fitting mats, and if that would resolve the issue: no refund, just one red mat in a convertible. You can’t make this stuff up. I reiterated I wanted a refund. That was 4 days ago, still crickets.

i bought a set of car floor mat.I mistakenly push the button to order.They refund me within a month.Thank you and more power.

Car seat covers look nice, the problem is that that have a HORRIBLE mold odor. I couldn't keep them out of the bag they came in. I would walk by the room I had the bag in and could smell it from there. I contacted the company to return them, they told me to lay them out for a few days. I had to lay them in the back of our truck because I couldn't have them out in the house. That didn't help. We packed them back up. I contacted them to say I want to return them. They said to wash them. I read the Policy , it said they would not take them back if they were washed. I did not wash them and said I want a refund. They emailed back and said due to their policy, they would not take them back and refund my money. According to their Policy, I have every right to get a refund. Their way of communication is so unprofessional. There is no phone number. They have not returned my last email stating that I WANT A REFUND. I will not stop contacting them until then. Deb.
Update, they pretty much said " too bad" you didn't send a video showing how you installed them. I didn't even want to touch the stinky seat covers because the smell got on my hands. This company IS a scam. Even if they didn't stinky, i contacted them the day after I received them. Policy states that you have to contact for a refund within 7 days of receiving your order. Stay away from Carsilks.

These look nice, but just don’t fit. Much too large, length and width. Interferes with power seat movement and a tripping hazard getting in and out of the car. Also, I’ve learned there is a small 7 day window for refunds or returns after which there are no refunds. Should you get the car brand logo stitched in ( I did), that also disqualifies you for a return.
Update: 18 of the 41 reviews are “anonymous” and are all 5 stars. I’m suggesting these are planted by employees or others and not trustworthy.

Adding UPDATE: things have only gotten worse. I’ve sent everything they’ve asked for, order number, dates, and now claim I never made a purchase. They continue to bait me with FB messenger messages. The Facebook video adds are full of similar same complaints of a complete scam. It’s been advised that they are in violation of the Lanham Act and I have filed a complaint with the FTC.

I’m really disappointed with Carsilks

I bought both the front and back floor mats for my car, and the quality is nowhere near what they show in the photos. The front mat had some issue and the back mat doesn’t even align properly.

I contacted them and they asked me to send a video, which I did. After that just response saying update me soon from them. Very poor customer service and definitely not worth the money.

I wouldn’t recommend them.

Ordered floor mats and they never sent them. Their support actually lied several times in emails to me saying they were shipped, but they didn’t have the tracking number and they needed to reach out to the shipping company for the number and then after several more emails asking for the number they said the shipment was lost and they would give me a 10% discount and expedite the new order. I finally had to just do a chargeback with the bank because they keep trying to buy more time with lies.

WARNING!! WARNING!! They are a scam. After I made the purchase they email me a week later asking me for all sorts of measurements of the floors. It says on there sight that they are laser cut on cnc machine. Well if that were the case my mats should have been no problem as my car is a 2012 and not a specially unique vehicle. Then after weeks of waiting they email me and say they can't make the logo. The logo is why I ordered from them. So there web site is a complete scam!!!!!