I didn’t receive a confirmation email for the order or tracking information. You couldn’t never get on the account page to see the orders. Overall just was not impressed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love these biscuits but in one of my last orders I found 2 dead small midge flies inside the cardboard packaging. Luckily the actual biscuits are sealed inside plastic wrapping but it were a little... Toon meer
Bedrijf heeft geantwoord
Ordered a mixture of gifts and snacks for the home. DPD didn’t deliver as expected but I received an incredibly swift response to my email from C&B, who resolved the issue in a very thorough manner, w... Toon meer
Received a hamper as a gift from employer. All the products inside were well packaged. The box itself was customised with company logo, which I think is great for corporate gifts. I haven’t tasted any... Toon meer
Bedrijfsgegevens
- Voedsel- en drankexporteur
- Bedrijfscadeau leverancier
- Voedselfabrikant
- Voedselproducent
- Voedselproductenleverancier
Geschreven door het bedrijf
Cartwright & Butler is a family-owned, luxury food and beverage brand based in Yorkshire, England that's known for creating outstanding teatime luxuries. We champion British traditions and bring a spirit of luxury and occasion to today's teatime treats. We seek out the best bakers and finest confectioners to make our products to unique and exacting recipes and create luxury teatime treats. At the heart of the Cartwright & Butler brand is a tradition of family bakers that spans five generations. Gordon Arnett bought his first bakery in Hull in 1940. After the war, he invested in a charming, double-fronted shop in Beverley which he ceremoniously named 'The Cake Shop'. The business grew and the family went on to run a series of successful bakeries, finally selling the last of their production facilities to Finsbury Foods in 2008. That's when a new passion for teatime treats was born. Spotting an opportunity to bring something different to the market, the Arnett family acquired the Cartwright & Butler brand and a new era was born. Today, Cartwright & Butler sells in over 40 countries worldwide. From the shelves of premium retailers, to food halls, farm shops, and leisure destinations across the country and in duty-free shops from London to Seoul, Cartwright & Butler's range of teatime treats delights millions of customers every year.
Contactgegevens
UNICORN HOUSE, BROAD LANE, HU15 2TS, GILBERDYKE BROUGH, EAST RIDING OF YORKSHIRE, Verenigd Koninkrijk
- 01482 213446
- care@cartwrightandbutler.co.uk
- cartwrightandbutler.co.uk
3,6
Gemiddeld
190 reviews
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Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Bad biscuit buy.
I bought a box of Maple and Pecan digestive biscuits as a Christmas treat. However, when 3 of us in my family tried one, it literally was like eating tasteless cardboard. When I emailed customer services I was told it was most likely a storage issue but as we had not bought directly from C&B I should contact the retailer, Bentalls. I don't raise issues unnecessarily as, like most, I do not have the time to do so, and I was extremely disappointed to have been brushed off in this way. As a reputable company I would have expected C&B to offer a goodwill replacement rather than quibble with their customer. The biscuits were just thrown in the bin and I certainly will not buy from them again. Other reviews I have read imply similarly.
3 maart 2021
Review zonder uitnodiging
Two stars for half an order
The product I DID receive was lovely. However, I ordered two of the hampers for Christmas presents and only received one. After emailing them a few times, I have not received a reply (or a new hamper or refund). Really disappointed in the service.
11 februari 2021
Review zonder uitnodiging
Cartwright & Butler
Cartwright & Butler
7 tSupgoFgihgngesorbetcSrulagrSy hdaadstu hl11:35r ·
Hands up... who'd love to wake up to a romantic breakfast this Valentine's Day? 🙋♀
Drop a hint and tag the other half in the comments below 😂
Don't forget spend over £50 and get FREE delivery.
#CartwrightandButler #ValentinesDay #Valentines #Romantic #Brunch
Comments
Write a comment…
Alivia Towers
Don't bother this is not an offer that they are fulfilling THERE IS NO FREE DELIVERY
9 februari 2021
Review zonder uitnodiging
Products that make perfect gifts!
I spotted Cartwright & Butler in a Selfridges hamper online and headed straight to the website to find out more. I was instantly bowled over by the products on offer: beautifully designed with a gorgeous selection of hampers and sweet and savoury treats. They make the perfect gifts for loved ones and for yourself - my (what feels like a lifelong!) quest for buttery, homemade fudge has finally come to an end! I was impressed by how indulgent, more-ish and nostalgic it was simultaneously (I'm salivating at the mere thought of the salted caramel brownies - I demolished them in two days!] I'm looking forward to trying out more products from Cartwright & Butler over the coming year. I also bought a retro sweets hamper for my sister's fiancé - the perfect gift for people who are tricky to buy for! The service was great too and continued to update me from the moment I ordered right up until delivery.
10 december 2020
Review zonder uitnodiging
Gorgeous packaging and incredible fudge!
I found about this brand through Selfridges when I was on the lookout for fudge and could not be happier! My sister bought a hamper for my fiance and bought some extra fudge - one Salted Caramel and one Butter Fudge - for us to share. This is the fudge I have been desperately searching for years - I could not be happier! Can't wait to order again!
10 december 2020
Review zonder uitnodiging
Be prepared to pay all delivery costs
Really disappointed as the product I received didn’t look as good in reality, so wanted to return it for a refund. Which I’m entitled to do. I paid for the initial delivery to be sent to me and Cartwright & Butler said they wouldn’t pay for the return delivery either, which means I have to pay two lots of delivery. Nearly the cost of the product! They said it’s because of COVID, they have to throw away all products that are returned?? (Even though the product is in a sealed container??) What does that even mean? They would normally pay for returns delivery but because they lose out, then so do customers now?! Awful customer service - will never use again and will tell everyone to do the same
30 november 2020
Review zonder uitnodiging
Beautiful
Extremely fast delivery and amazing produce. Thank you C&B xx
15 juli 2020
Review zonder uitnodiging
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