I ordered 7/6and haven't heard anything or seen anything since! No shipping info, no delivery! I guess I'll have to cancel the payment with PayPal tomorrow! D Phillips 404-931-3621
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Lees wat reviewers zeggen
The process was easy but there was a wrong item was delivered. I understand things can happen. They responded promptly and accepted their error and then they provided a follow up return instructions t... Toon meer
Placed my order over a week ago and still don’t have a tracking number. Aside from a generic response to my inquiry that was never followed up on, I have had no communication from Casas Padel. Your... Toon meer
The website was easy to use, and they had a great selection of top-notch gear and stylish clothes. What really stood out was their awesome customer service – super quick and genuinely helpful. The shi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Casas Padel is the premier online destination for all your padel needs in the United States. We offer a wide selection of high-quality padel rackets and accessories at affordable prices. Whether you're a seasoned pro or just starting out, we have something for every level of play. Shop now and elevate your padel game.
Contactgegevens
8424 NW 66 Street, 33166, Miami, Verenigde Staten
- (786) 790-2419
- info@casaspadel.com
- casaspadel.com
3,2
Gemiddeld
249 reviews
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All Good thank you
15 november 2023
Antwoord van Casas Padel
Hi Renzo,
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support.
Best regards,
Casas Padel Team
Antwoord van Casas Padel
Hi Benjamin,
We're thrilled to hear you're happy with your Padel racket! Thank you for choosing us. If you ever need assistance or have more Padel needs, feel free to reach out. We appreciate your support.
Best regards,
Casas Padel Team
don’t waste your money here
don’t waste your money here, I was on the verge of getting my money stolen.
Save it.
8 november 2023
Antwoord van Casas Padel
Hi Khalid,
We apologize for any inconvenience you've faced. It appears there were irregularities in the payment method used for your order, leading our system to initiate an automatic refund. Please be aware that the refund process may take from 1 to 10 days, depending on your bank.
Your satisfaction is important to us. If you have any further concerns or if there's anything specific you'd like assistance with, please feel free to reach out to our customer service team. We're here to help.
Best regards,
Casas Padel Team
I’ve never received the product
I’ve never received the product. Im still waiting for the refund. Nobody is replying to my email.
16 oktober 2023
Antwoord van Casas Padel
Hi Santiago, we have replied to your emails and we have submitted the claim for your case with UPS. We re sorry that you had this inconvenient with us, we are doing everything to make things right.
Very convenient
15 oktober 2023
Antwoord van Casas Padel
Hi Irelys,
Thank you very much. We're thrilled to hear that you find our store very convenient. Providing excellent service and a diverse range of products is what we're all about. If there's anything specific you like or anything we can improve on, feel free to let us know.
Casas Padel Team.
Awesome customer service
Awesome customer service. Staff are incredible. Very helpful, answered all my questions
28 oktober 2023
Antwoord van Casas Padel
Hi Analizeth,
Thank you for your kind words! We're delighted to know that you had an awesome experience with our customer service. Our dedicated staff is always here to assist you and provide the information you need. Should you have any more questions or require assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.
Best wishes,
Casas Padel Team
Antwoord van Casas Padel
Hi Lorena,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our greatest reward. If you ever need anything in the future, feel free to reach out. We're here to assist you. Thanks again for your support!
Warm regards,
Casas Padel Team
Great service.
23 september 2023
Antwoord van Casas Padel
Dear Hector,
Thank you for your positive feedback. We're delighted to hear that you had a great experience with our service.
Providing top-notch customer service and fast shipping is our priority, and we're thrilled that you had a smooth experience with us.
Your support is greatly appreciated, and we look forward to serving you again soon!
Best regards,
Casas Padel Support Team.
Fast service and excellent product
10 oktober 2023
Antwoord van Casas Padel
Dear Raul,
Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you were pleased with our fast service and found our products excellent.
Thanks for your support, and we look forward to serving you again soon!
Best regards,
Casas Padel Support Team.
Antwoord van Casas Padel
¡Hola Freddy!
Agradecemos mucho tus amables palabras. Estamos encantados de que hayas tenido una excelente experiencia con nosotros. Siempre trabajamos duro para ofrecer un excelente servicio al cliente y una amplia variedad de productos para satisfacer tus necesidades.
¡Gracias por tu apoyo y confianza en nosotros! Si necesitas algo en el futuro, no dudes en ponerte en contacto. Estamos aquí para ayudarte.
Casas Padel Team
Overall you offer good service
Overall you offer good service. But when I arrived to pickup my order, the order wasn’t there. You sent it vis Uber. I appreciate it but shouldn’t happen again.
18 september 2023
Antwoord van Casas Padel
Dear Cristina,
Thank you for your valuable feedback. We deeply apologize for any inconvenience you experienced during your recent order pickup. It's important to us that our customers have a smooth and efficient experience, and we're genuinely sorry for any hiccups you encountered.
We appreciate your understanding and patience when we had to arrange an alternative delivery method through Uber. We acknowledge that such situations should not happen, and we have taken this issue seriously to prevent any recurrence.
Our goal is to ensure your satisfaction, and we're constantly working to improve our processes to serve you better. Your feedback is essential to us, as it helps us identify areas for enhancement.
If you have any further concerns or questions, please don't hesitate to reach out. We're here to assist you and make sure your future experiences with us are nothing but positive.
Thank you for choosing us, and we look forward to serving you even better in the future.
Best regards,
Casas Padel Support Team.
Hice 3 compras estando en estados…
Hice 3 compras estando en estados unidos y me rechazaron todas y no me rembolsaron el dinero aun
la verdad no entiendo porque razón rechazan las compras pero mi experiencia fue muy mala
5 oktober 2023
Antwoord van Casas Padel
Estimado Nicolás,
Agradecemos tus comentarios y deseamos expresar nuestras sinceras disculpas por cualquier inconveniente que hayas experimentado.
La razón por la que tu pedido fue cancelado se debió a irregularidades que observamos en la información de pago proporcionada. Tomamos la seguridad de nuestros clientes y sus datos financieros muy en serio, por lo que tenemos procedimientos específicos para garantizar la legitimidad de cada pedido. Nuestra intención es proteger tanto tu seguridad como titular de la tarjeta, como a nuestro negocio, de posibles actividades fraudulentas.
Nos pusimos en contacto contigo por correo electrónico para resolver el problema y confirmar los detalles de tu pedido, pero desafortunadamente, no recibimos respuesta. Entendemos que este proceso puede parecer un paso adicional, pero es en beneficio y seguridad de todas las partes involucradas.
Si tienes alguna pregunta o necesitas más ayuda, no dudes en contactarnos. Valoramos tu negocio y estaríamos encantados de ayudarte con tu pedido o cualquier inquietud que puedas tener.
Gracias por tu comprensión.
Atentamente,
Equipo de Soporte Casas Padel.
Mala atención de la empleada
Mala atención de la empleada, mala predisposición. La señora del año anterior “excelente “
29 september 2023
Antwoord van Casas Padel
Lamentamos mucho escuchar sobre tu experiencia, Alfredo. Queremos ofrecer un servicio al cliente excepcional y estamos apenados por este incidente. Apreciamos tu retroalimentación y trabajaremos en mejorar nuestros estándares de atención al cliente. Siempre estamos aquí para ayudarte, y esperamos poder brindarte una experiencia más satisfactoria en el futuro. Gracias por tu comprensión.
Order was not processed on time
Thank you for the response. I received my delivery on Tuesday evening
22 september 2023
Antwoord van Casas Padel
We're truly sorry for the delay in your order, Faheem. Your feedback is important, and we apologize for any inconvenience caused. We always aim for fast processing and delivery, and we understand your frustration. We'll use your feedback to improve our services. If you have any further concerns, please feel free to reach out to us.
Great customer support
Great customer support. I had the incorrect address and support was super fast on responding and fixing my mistake.
21 september 2023
Antwoord van Casas Padel
Thank you, Antonio! We're thrilled to hear about your positive experience with our customer support team. We understand that mistakes can happen, and we're here to assist promptly. If you have any more needs in the future, please don't hesitate to reach out.
Fast and effective
29 augustus 2023
Antwoord van Casas Padel
Thank you, Pepe! We're delighted to hear that you found our service fast and effective. Your satisfaction is our priority, and we're here to assist you whenever you need. Enjoy your products!
Excellent experience with Casas Padel
Excellent experience with Casas Padel. A few more days on the delivery schedule but everything arrived in perfect conditions. A lot of products y very accesible price.
25 augustus 2023
Antwoord van Casas Padel
Hi Ivan,
Thank you for sharing your excellent experience with us! We're delighted to hear that everything arrived in perfect condition and that you found our wide range of products at accessible prices.
We appreciate your support, and we're here whenever you need us for your Padel needs.
Best regards,
The Casas Padel Team.
Antwoord van Casas Padel
Hi Juan,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and problem-solving.
If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help make your Padel experience exceptional.
Thanks again for choosing Casas Padel, Juan. Your satisfaction is our priority.
Best regards,
The Casas Padel Team.
Nice products and the best customer service!
Nice products and racquets and the best customer service you can expect!
18 augustus 2023
Antwoord van Casas Padel
Hi Marcelo,
Thank you so much for sharing your feedback with us! We're thrilled to hear that you had a positive experience at Casas Padel.
Our team takes great pride in offering a wide variety of products and racquets to cater to your Padel needs. We also understand the importance of exceptional customer service, and it's fantastic to hear that we met your expectations.
Thanks again for choosing Casas Padel, Marcelo. Your support means a lot to us.
Best regards,
The Casas Padel Team.
Antwoord van Casas Padel
Hi Carlos,
Thank you for your kind words! We're delighted to hear that everything was perfect during your experience with Casas Padel.
Providing excellent customer service and offering a diverse range of products is what we aim for, and it's fantastic to know that we met your expectations.
Thanks again for choosing Casas Padel, Carlos. Your satisfaction is our priority.
Best regards,
The Casas Padel Team.
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