Very pleased with the caso hw 660 turbo hot water dispenser. I like the modern design and the touch screen panel works very well. The water storage tank is large and easy to fill with a jug. It includ... Toon meer
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Lees wat reviewers zeggen
It looks good, but more importantly it delivers exactly the right amount of water at the required temperature; a good feature being it shuts off when this has been done, with no drips ! (Unlike som... Toon meer
Bedrijf heeft geantwoord
Fast delivery. Seems to be a well designed microwave. Flatbed design is a winner, and the Micro+Grill function makes cooking burgers or sausages easier. The microwave cooks, and the grill chars th... Toon meer
Bedrijf heeft geantwoord
Hot Water Dispenser - excellent. Pity about support from the supplier! I bought during the January sale direct from website - why did I need to enter a code to get special offer ?...having omitted to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over CASO Design UK
Geschreven door het bedrijf
Combining Functionality with Aesthetics
CASO Design UK has been at the forefront of innovative kitchen technology since 2003 with the goal of creating kitchen appliances that are a pleasure to use. With modern technology, intuitive operation and beautiful design, we bring practicality and elegance to everyday life.
Hot Water Dispensers
Wine Coolers
Ice Cube Makers
Vacuum Sealers
Kitchen Scales
Accessories
Bundles
Deals & Offers
Shop All
5 days a week* 2-Year Warranty*
Trust in our design and engineering. Hassle-free Returns
Free returns on main units Pay-in-3
Shop now, pay later with PayPal Credit
SHOP NOW
Contactgegevens
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, Verenigd Koninkrijk
- contact@casodesign.co.uk
- casodesign.co.uk
4,0
Goed
221 reviews
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Antwoord van CASO Design UK
Hi Jeff,
Thank you for taking the time to leave us this feedback!
Si - Customer Experience Team
not used the machine
not used the machine, there is no filter, do these come separate?
10 september 2024
Antwoord van CASO Design UK
Hi Annie,
Thank you for getting in touch. You are correct, the 550 machine you ordered is not sold with a filter as it does not require one.
I hope this helps clear up any confusion.
Si - Customer Experience Team
The replacement machine was executed…
The replacement machine was executed perfectly. My issue was the machine. Initially I set the machine at 250ml & it filled the cup perfectly. After 3 months it started coming two thirds up the cup so more like 200ml. So I increased it to 300mm & now it fills to the brim & spills when I move it. This machine is meant to make life easier. I'm thinking of putting it away & getting the kettle out, less complicated. All I want is 250ml of water at 100°, that's it. This machine can't do that
25 september 2024
Review zonder uitnodiging
Antwoord van CASO Design UK
Hi Mike,
Thank you for getting in touch. If you are having trouble with your machine, please may you get in touch with us at your earliest convenience and we can look to discuss any troubleshooting options and hopefully resolve this issue for you.
Si - Customer Experience Team
Very user friendly
Very user friendly, easy to clean, brilliant design, and no turntable, which is fantastic!
Highly recommended
23 september 2024
Antwoord van CASO Design UK
Hi,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so,
Si - Customer Experience Team
Easy to use.
Easy to use.
Very convenient to change temperature and fill quantity.
Extremely quick in use.
27 september 2024
Review zonder uitnodiging
Antwoord van CASO Design UK
Hi
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Looks great
Looks great
Problem with dripping following descending hot water.
Any solutions please.
28 september 2024
Review zonder uitnodiging
Antwoord van CASO Design UK
Hi
I am sorry to hear of this issue. Please may you contact us when available to do so and we can look to troubleshoot or find a solution for this issue.
Our email is contact@casodesign.co.uk. or telephone 02033186187
Thanks
Si - Customer Experience Team
Easy to order and fast delivery this machine is amazing
Easy to order and fast det
16 september 2024
Review zonder uitnodiging
Antwoord van CASO Design UK
Hi,
Thank you for taking the time to leave a review, we really appreciate it!
Si- Customer Experience Team
Issues with communication
The company has an office in Cambridge. They didn't have a contact telephone number until later in July. Communication was through emails only which were not responded to.
Now they are contactable and are in the process of resolving my issue. Hopefully all will be sorted.
The product itself is a fairly good product.
17 juli 2024
Review zonder uitnodiging
Antwoord van CASO Design UK
Hi Faith
Thank you for getting in touch. After our conversation earlier today it seems that the telephone line was implemented after your initial contact with us back in July. Also I believe that we had some issues with our emails where we didn't receive your response to our replies sent prior. For this I can only apologise.
I am glad that we have managed to speak earlier today and have arranged the collection of your faulty machine for a replacement.
I appreciate your patience and again apologise for the delay in resolving this.
Si - Customer Experience Team
Antwoord van CASO Design UK
Hi Trevor,
Thank you for taking the time to leave us this feedback!
Si- Customer Experience Team
unit not dispensing correct volumes
unit not dispensing correct volumes. logo fading within a month of purchase. Emailed Twice to customer services. no reply.
15 augustus 2024
Antwoord van CASO Design UK
Hi
Thank you for getting in touch. I am very sorry to hear of the issues you are encountering with your machine. I have searched our system and unfortunately I cannot locate any prior correspondence.
Please email us are your earliest convenience via contact@casodesign.co.uk and we will assist you further.
Thanks
Si- Customer Experience Team
All great, recommend it.
great product, good price; easy to order, arrived on time.
16 september 2024
Antwoord van CASO Design UK
Hi,
Thank you for the 5 stars! We really appreciate it.
Si- Customer Experience Team
Excellent item, but
Excellent item, a few of things which would make it even better.
1. Fully adjustable volume setting (our mugs take 230ml and 280ml).
2. A small knob on top of the tank lid. So that the lid can be lifted off and held whilst refilling.
3. A larger drip tray. The one supplied is way to small.
12 september 2024
Antwoord van CASO Design UK
Hi,
Thank you for taking the time to leave us this very informative review! I will pass all of this information onto the relevant team to look into, as your feedback is very valuable to us.
Si- Customer Experience Team
Works well,the fact that you have to…
Works well,the fact that you have to press a lock button for 3 secs every time you use it is a bit of a pain,there should be a choice to remove it,and when you select different temperatures or quantity you have to cycle through the entire list as you cannot select forward or backwards
9 september 2024
Antwoord van CASO Design UK
Hi,
Thank you for taking the time to leave this review and for giving your honest feedback! - We do appreciate this as it helps us understand and improve what our customers are asking for.
Si- Customer Experience Team
Caso 1660 hot water dispenser
So I went for the caso 1660, water temp from 40 to 100 degrees, and cup size from 100ml to 400ml, universal water filters descale feature and 4 ltrs of water so you're not topping it up every 5 mins. So far a brilliant machine that looks tasteful. I got mine direct from caso 2 day delivery.
29 augustus 2024
Antwoord van CASO Design UK
Hi George,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Caso!
Jack - Customer Experience Team
Absolutely love my new hot water…
Absolutely love my new hot water dispenser, it’s so quick and having options for amounts and temperature is fantastic. Company was very quick to send as well. The only reason for 4 stars is the machine is wobbly so had to put a wedge under one corner.
2 september 2024
Antwoord van CASO Design UK
Hi Shane,
Thank you for you review. I am thrilled to hear that you are enjoying using your hot water dispenser.
In regards to your machine being wobbly, this is not something I have heard before. Please reach out to us, if you would like us to investigate further.
You can do so at contact@casodesign.co.uk
Jack - Customer Experience Team
Very clear website
Very clear website, amazingly fast delivery and a high quality product.
30 augustus 2024
Antwoord van CASO Design UK
Hi,
Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Caso from start to finish.
Jack - Customer Experience Team
Antwoord van CASO Design UK
Hi,
I'm glad to hear that you have had a great experience with Caso! Thank you for the review.
Jack - Customer Experience Team
great experience ,quick delivery,love…
great experience ,quick delivery,love this item
19 augustus 2024
Antwoord van CASO Design UK
Hi Kevin,
Thank you for letting us know about your experience with Caso. We appreciate you taking out the time to leave us this feedback.
Jack - Customer Experience Team
Easy to set up and begin usage of this good looking machine
I sent an email to enquire about a health safety aspect of cleaning the machine, following some issues with my current water heater. I received a satisfactory response within a day or two. This helped me to decide on my purchase - a versatile water heater and good service observed. The machine arrived in a few days, it is good looking, was easy to set up and begin usage which I celebrated with a cup of green tea.
19 augustus 2024
Antwoord van CASO Design UK
Hi Christine,
Thank you for your kind words regarding the product and service you have received! I am pleased to hear that you are getting on well with your Caso.
Jack - Customer Experience Team
My wife and I are delighted with this product. It was delivered quickly, and well-packaged.
It looks good, but more importantly it delivers exactly the right amount of water at the required temperature; a good feature being it shuts off when this has been done, with no drips ! (Unlike some other makes and models.)
We just hope it lasts a little longer than our previous one, which hissed, splashed and dripped after about a year.
13 augustus 2024
Antwoord van CASO Design UK
Hi David,
We are thrilled to hear that your Caso is outperforming your previous machine. Thanks for taking the time to leave a review!
Jack - Customer Experience Team
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