Can't fault Cazaar! My order had gone astray somehow after they dispatched it, but after my initial query/complaint, I had a reply within the hour saying they would instigate a full 'resend'. The cost... Toon meer
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Lees wat reviewers zeggen
Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... Toon meer
Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... Toon meer
I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.
Contactgegevens
Unit 3 40 Comet Way, Southend on Sea, Essex, SS2 6GD, southend, Verenigd Koninkrijk
- 01702617821
- support@cazaar.co.uk
- cazaar.co.uk
4,6
Uitstekend
460 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Wrong goods supplied
Wrong goods supplied - we ordered a Xmas snowflake and were sent a totally different product, much cheaper and different size. Contacted Cazaar and the supplier and they were useless. Copied the details of what we were buying and what we got to the support departments at Cazaar and their supplier and got no response. Avoid this company.
18 december 2024
Review zonder uitnodiging
Antwoord van Cazaar
I’m sorry to hear about your frustrating experience. Please note that Cazaar is a marketplace platform where individual sellers manage their own stock and orders. We understand how disappointing it is to receive the wrong item and have communication issues.
We did arrange a refund through the seller for you, and we appreciate your patience during this process. Your feedback is important to us, and we will continue working to improve the support experience for all our customers. If there’s anything more we can do to assist, please don’t hesitate to reach out.
I found the delivery company unable/unwilling to help,
I love Fancy Dress were a pleasure to deal with. Clear instructions of what I needed to adhere to, extremely helpful and went above and beyond to ensure that a replacement costume will arrive in time for our Christmas Nativity. Cannot praise this company & it's staff enough. Very Professional
13 december 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words! We’re delighted to hear that our team at I Love Fancy Dress could assist you and go the extra mile to get your replacement costume to you on time. It means a lot to know we helped make your Christmas Nativity special. We truly appreciate your praise and look forward to helping you again in the future!
Great product and customer service
Great product and customer service. I will definalty be purchasing from them again in the future
- Karla
12 december 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words! We're delighted to hear you had a fantastic experience and look forward to helping you again in the future!
Customer Service above and beyond!
Customer service comes to the fore when something goes wrong (for whatever reason) but is remedied promptly and efficiently by the supplier. In my case a "stray" urgent parcel. Ms Melanie Bennett (Cazaar) addressed my issue regarding an incompetent local collection point and overcame the problem to my extreme satisfaction and beyond my expectation. Listened, empathised and provided a quick, effective and satisfactory solution. Now that IS customer service. I cant same the same for EBay "customer service" (non existent) courier or local collection point. Goods were completely as expected and good value for money. "It was alright on the night"
4 december 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your wonderful feedback! I’m thrilled to hear that Melanie was able to turn a frustrating situation into a positive experience for you. We always strive to listen, understand, and resolve issues quickly, so your kind words truly mean a lot. It’s great to know you’re happy with the goods and the service—hopefully, every night will be “alright” with us!
Great Customer Service
I accidentally ordered the wrong size and Melanie sorted it out straight away over the phone. Great customer service
2 december 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you for sharing your experience! I’m glad Melanie was able to quickly help you sort out the size mix-up over the phone. We’re always here to make things easy for you!
Brilliant shop
Brilliant shop. Melanie and Charlotte went above and beyond with their customer service.The material is brilliant and very competitive prices. Will not hesitate to come back and recommend to anyone. Thanks ladies and gent!💫
26 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words! We're thrilled to hear Melanie and Charlotte could help, they'll be delighted to know they made a difference. We're proud to offer quality products at great prices and truly appreciate your recommendation. Looking forward to seeing you again soon!
I needed a 70's outfit at the last…
I needed a 70's outfit at the last minute and decided to visit the warehouse just to see what I could get!!
Melanie could not have been more helpful and she was very knowledgeable with regards to sizings and garment care. I came away with a very reasonably priced complete outfit for that evening. Thank you Cazaar and a very big thank you to Melanie for all her help!
22 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your lovely feedback! We're so pleased Melanie was able to help you find the perfect 70s outfit, especially at the last minute! Her knowledge and dedication to helping customers really shone through, and we’ll be sure to pass on your thanks. We hope you had an amazing evening, and we’d love to welcome you back again soon!
Good product
Good product, time frame of delivery was good too. Good feedback and customer service
21 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your wonderful feedback! We're delighted our support team could get your order to your quickly. Your recommendation means a lot to us!
I purchased two HOMCOM bookshelves from…
I purchased two HOMCOM bookshelves from Mhastar on Cazaar, and I am deeply disappointed. The shelves arrived with white paint stains on the sides and dark brown paint on the front, making them look absolutely terrible. We paid £200 for both, and as a "gesture of goodwill," we were offered a mere £15 refund—what a joke! Avoid this seller at all costs; it's a waste of time and money.
9 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you for bringing this to our attention, and we're truly sorry to hear about your disappointing experience with this third-party seller on our platform.
At Cazaar, we expect all our sellers to meet high standards of product quality and customer service, and it’s clear in this instance that those expectations have not been met. While we do not directly manage the stock or dispatches of third-party sellers, we take feedback like this very seriously.
We escalated this matter to MH Star immediately for further investigation and will review their conduct and resolution offer.
Thank you again for raising this, and we sincerely apologise for the inconvenience caused.
I had to ring Melanie because I had…
I had to ring Melanie because I had problems with Amazon and a return . She was extremely helpful , sent me a return label , making everything so easy . She was very friendly and patient, I am elderly and didn’t know how to work a QR code . I would highly recommend them for efficiency and friendliness.
15 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words!
We're delighted to hear that Melanie was able to assist you so effectively and make the return process smooth and stress-free. We understand that technology can sometimes be tricky, and we’re always happy to offer extra support when needed. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with in the future, please don’t hesitate to reach out!
Antwoord van Cazaar
Thank you for sharing your experience! We do aim to provide the best possible Customer Service.
I went direct to the warehouse.
I went direct to the warehouse in the hope to pick up some last minute Halloween bits on 31/10/24 and I was asked If I looked and booked online?, I said "no but I know what I want" and I got it straight away with no fuss at all.
I was served by 3 amazing people called Charlie ,Melanie & Issy and they was so professional & very helpful indeed.
Excellent customer service.
I give this company a 5 star rating.Thank you all.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your wonderful feedback!
We're thrilled to hear that Charlie, Melanie, and Issy were able to help you quickly and efficiently, especially on such a busy day. It’s always great to know that our team made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us!
We hope you had a fantastic Halloween, and we’d love to welcome you back anytime. 🎃🛍️
Absolutely incredible customer service
Absolutely incredible customer service!! So understanding and patient with me, I really appreciate all the help!
1 november 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words! We're thrilled to hear our staff were understanding and patient — they'll be delighted to know they made a difference. We're proud to offer quality customer service and truly appreciate your recommendation. Looking forward to seeing you again soon!
Order cancelled - out of stock
Ordered several items. 2 out of 4 were cancelled and refunded as ‘our of srock’
Why have them for sale on the first place - just wasted my time and then couldn’t get replacements in time for when I needed them. Appear to do this a lot so clearly no stock control system in place as my items they didn’t have in stock were still listed for sale when they said they were out of stock!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
We are truly sorry to hear about your experience and completely understand the frustration and concern this situation has caused, especially given the circumstances you’ve described.
To clarify, Cazaar operates as a marketplace platform—similar to Amazon—where individual third-party sellers manage their own inventory, listings, and shipments. It appears that this order was placed through one of those sellers. While we sincerely regret that the seller cancelled your order without notifying you, we acknowledge that this falls short of the high standards we strive to uphold across our marketplace.
Please be assured that we take incidents like this very seriously, particularly when they impact vulnerable individuals. We are conducting a thorough investigation with the seller involved to determine what went wrong and to ensure they are held accountable for the lack of communication and service failure
Highly recommend. Life savers
I at the very last minute decided to go in fancy dress to a gig the weekend and didn’t want to spent too much on an outfit I’m going to Wear once. Found this place online. Headed down but it’s just click and collect but staff are amazing and let me pick an outfit while I was there. Definitely recommend and should I need a costume in the future I will definitely be returning. Thank you
30 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
hank you so much for your kind words!
We're so glad we could help you out last-minute and that you found the perfect outfit for your gig! Our team always tries to go the extra mile, especially when time is tight, so it's lovely to hear that it made a difference.
We really appreciate the recommendation and look forward to helping you again for your next fancy dress event!
Good choice of costumes and accessories…
Good choice of costumes and accessories at good prices. Used the click and collect option - Melanie was very friendly and helpful.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
It’s always great to know that Melanie made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
My wife went there and found the staff…
My wife went there and found the staff - especially Melanie - to be very helpful in choosing the right size etc., and she was more than happy with the way she was treated.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you for your lovely feedback, Its great to know our staff were helpful. We always do our best to provide great service, and it good to know when it works!
Outstanding customer service from the…
Outstanding customer service from the team at Cazaar. I had an issue with my order as there was a missing item but after emailing the team, they got back to me on the next working day offering next day delivery of the missing items and a free returns label if I wished to return the order that had already been delivered. Really helpful and so appreciated! Thanks
14 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
Thank you so much for your kind words!
We're delighted to hear that we were able to assist you so effectively and make the return process smooth and stress-free. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with in the future, please don’t hesitate to reach out!
Great products with lovely staff
The staff are so accommodating. The quality of the products is good for the prices paid.
Thank you Melanie for all of your help on Saturday.
12 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
It’s always great to know that Melanie made your visit smooth and stress-free. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
Great service,very welcoming in the…
Great service,very welcoming in the shop, fast action , and very great people skills at the desk.
Glad I found the store.
Shout at to Melanie to being so helpful.
Alan
11 oktober 2024
Review zonder uitnodiging
Antwoord van Cazaar
It’s always great to know that Melanie was welcoming and able to assist you. We truly appreciate your 5-star rating and kind words—it means a lot to us! Thank you for taking the time to leave feedback.
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