Cazaar Reviews 460

Ordered two costumes for a fancy dress event that we had. First problem was that “if you order before 4 pm on the same day, the product will get dispatched”, I ordered before 4 pm, the order was not dispatched until the following day, so I didn’t receive my costume until the day of the event, cutting it close to time as it arrived at 4:30 pm and the event was at 7. So unfortunately, they do not honour this statement.
Secondly, both of our costumes arrived damaged, stains and marks on both of our costumes which made it look like it was secondhand. It would have been very embarrassing for us to turn up to the event wearing these costumes, so we had to do a last minute run to a fancy dress shop, and then pick up something else that we didn’t even want to wear!

Order if you’re happy with an order that is unsatisfactory!?

Melanie was excellent, friendly & efficient. Thanks for your help!

Excellent customer service and super quick delivery. I am yet to come across a team that provides such a high quality of service!! One very happy customer here! Kudos to the team.

Can't fault Cazaar! My order had gone astray somehow after they dispatched it, but after my initial query/complaint, I had a reply within the hour saying they would instigate a full 'resend'. The costume arrived the very next day - cue one very happy little girl with her outfit ready for World Book Day! Now that's what I call 'Customer Service'! Highly recommended - I will certainly be using them again!

Well what a shame! I was impressed by the quick delivery BUT the first outfit I ordered was too big so ordered a smaller size. I wanted to return the bigger size but could not as I did not have an account so, I emailed them asking how to return it and the response was just the address, I then found out that you have to pay for the returns yourself. This was not made clear and as this outfit has a hat and large handbag, this will not be cheap!! Be weary!! I do not understand all the good reviews!!

Great customer service after an error occurred with my delivery, a new item sent out that very day with next day delivery. Very impressed. Thank you Melanie and Emily for your help.

I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back.
I ordered yesterday and expecting the delivery in next hour or two. Very happy with the service.

Excellent customer service. I received the wrong size originally but the customer service reacted very quickly to arrange the replacement, so that I was able to get the costume on time just before the world book day. I truly appreciate it. Highly recommend purchasing your favourite costumes here. More choices and better prices than those you find in supermarkets!

Melanie was so kind and helpful in sorting out my refund. Excellent customer service! Thank you

First class service and Melanie helped me get my order a lot quicker than planned. Highly recommend.

I order the wrong size and emailed to ask if it could be amended. This was done very quickly without any problems. Thank you again

Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that as a marketplace rather than supplier this is where things would go wrong but Cazaar acted as a go between with the supplier and resolved the issue. Would use again.

Did click and collect for my 60’s fancy dress outfit. Very pleased with our outfits.

Staff went out of there way to fix mix up great to deal with no hesitation in using them again once again its all about the staff

They are overcharging to the game "SpongeBob SquarePants : Titans of the Tide" like a freaking scalper

Quick, helpful replies. Was eager to help.

Melanie was great and the service was super! Quick responses and great products!

Great service from Melanie, she went over and above to ensure the Father Christmas outfit was the right one, ensuring all the accessories were in the package as advertised.
Well done & thank you.

One phone call and problem was resolved, very helpful staff, and very efficient
Will definitely use again

Big thanks to Izzie for saving the day and sorting out my order. Fantastic service!