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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Can't fault Cazaar! My order had gone astray somehow after they dispatched it, but after my initial query/complaint, I had a reply within the hour saying they would instigate a full 'resend'. The cost... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered from this company a few times. Absolutely fantastic customer service. They go above and beyond to help you achieve the look you want. Ordering online is extremely easy and stock always seems... Toon meer

Beoordeeld met 5 van de 5 sterren

Very good pricing and delivery. Item arrived with some damage although the exterior was fine. As it was an Xmas gift there was a gap between purchase and discovery of the damage. I was concerned that... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a query about sizing of costume so I emailed and interacted with Melanie Bennett who went above and beyond to help me and was extremely prompt in replying back. I ordered yesterday and expectin... Toon meer

Bedrijfsgegevens

  1. Online marktplaats
  2. Tuinmeubilairwinkel
  3. Cadeauwinkel
  4. Woonwinkel
  5. Feestwinkel

Geschreven door het bedrijf

#1 Dedicated Marketplace for all things FUN! | Fancy dress, Partyware, Gifting, Homeware, Electronics & more! Easy To Use Platform! Great Customer Service. Secure Payment. Fast Shipping.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

460 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, ordered products and they were delivered next day (standard delivery). A minor issue was dealt with promptly and efficiently. Wouldn’t hesitate to use this company again.

19 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Had an issue with a missing part from my order and the customer service was excellent , received a replacement item within a few days . Will definitely order from here again.

11 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Fast delivery, followed by Exceptional customer service from Melanie, thanks very much

5 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Website really easy to use and best prices for fancy dress I have seen. Amazing customer service. I needed my order next day, clicked next day delivery but somehow it changed back to standard. I didn’t realise until the payment had gone through and was really disappointed as I needed the outfit for Saturday. I emailed not thinking they’d be able to do anything but to my surprise they were able to locate my order and upgrade the delivery for no charge. I am so pleased and grateful, even if it does not arrive in time I’m grateful that they tried. Would buy from again

4 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Flags

Had a problem with Evri
Wasn’t the company’s fault but must say they put it right and happy to say that I received my item just two days later. Can’t fault this company great prices great communication thank you

1 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Only order clothing if you sure you will fit in it…

The delivery of goods was prompt Unfortunately the products I ordered were very small sizes despite up sizing.
The cost of returning was payable by myself so even though I received a refund for the goods there is no refund for returning goods that don’t fit. So I have had to pay approx £4 just for looking!!! If you are ordering fancy dress clothing sizes are very small and you need to add the cost of returning as a consideration before you order.

14 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

i ordered a union flag and a flag pole…

i ordered a union flag and a flag pole to fix upon my
home i received a palestinian flag i hope this was a genuinely mistake and nothing more please make contact to rectify

22 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Good Afternoon,

I am so sorry to hear this, and please be assured that we would never intentionally send an incorrect item. I’m also sorry you were unable to find our contact details - these are usually printed clearly on the packaging, and are also available on our website, which lists both our email address and telephone number.

Please do give us a call on 01702 617821 so we can get this rectified for you immediately.

Kind regards, Melanie Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Great customer service

Had a problem with a novelty hat.
Contacted Melanie - explained the issue - and a replacement was sent the next day.
What marvellous customer service and thankyou. Mrs L.

18 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you so much for your kind words! We’re delighted Melanie could help and get a replacement to you so quickly. Your feedback means a lot to us!

Beoordeeld met 5 van de 5 sterren

The belt was damaged and got intouch…

The belt was damaged and got intouch with them answered same day Sent a replacement that day received very quickly

20 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you for your feedback, I am so pleased we were able to resolve your issue quickly, we will always do our best to help!

Beoordeeld met 5 van de 5 sterren

Incorrect item initially sent

Incorrect item initially sent, correct item sent next day and tol to keep original. Cannot fault this response.

13 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you for your lovely feedback! We’re so glad we could resolve the issue quickly and that you were happy with the outcome. We really appreciate your kind words!

Beoordeeld met 5 van de 5 sterren

Replacement sent instantly

Great customer service evri messed up cazaar sent replacement out same day brilliant 5 stars guys

13 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you so much for your fantastic feedback! We’re thrilled to hear that your replacement arrived quickly and that you’re happy with our service. Your 5-star rating means a lot to us!

Beoordeeld met 5 van de 5 sterren

Fabulous seller with excellent…

Fabulous seller with excellent communication and customer service. Highly recommend!

12 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you so much for your kind words! We’re thrilled to hear you had a great experience and really appreciate your recommendation.

Beoordeeld met 5 van de 5 sterren

A small problem was sorted out…

A small problem was sorted out pleasantly and promptly. Top marks to the office staff.

9 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you so much for your kind words! We’re thrilled to hear you had a great experience and really appreciate your recommendation.

Beoordeeld met 5 van de 5 sterren

Really helpful and responsive

Really helpful and responsive

8 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

There's nothing worse than waiting on a response, so we always try to reply within 24 hours or less, usually much less! Thank you for taking the time to leave feedback.

Beoordeeld met 5 van de 5 sterren

Amazing customer service and quick…

Amazing customer service and quick delivery.

7 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you! We aim to provide the best possible service, I am pleased to hear we provided that for you,

Beoordeeld met 5 van de 5 sterren

Great customer service

Ordered a set of “Gonks”. Unfortunately one had been damaged in transit but Melanie was very helpful and understanding and sent out a replacement immediately. Great customer service!

1 augustus 2025
Review zonder uitnodiging
Logo Cazaar

Antwoord van Cazaar

Thank you for your feedback! We’re sorry to hear that one of your Gonks was damaged in transit, but we’re glad Melanie could help and get a replacement sent out quickly. We really appreciate your kind words about our customer service!

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