CCTV Direct (UK) Limited Reviews 

1.730
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

★★★★★ The CCTV camera works very well and delivers excellent performance. The video quality is clear, and the delivery was fast and well-packaged. The only downside is that the two-way audio doesn’... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The CCTV Direct UK guys are an honest,reliable and knowledgeable group. Nothing is ever too much trouble. Their service is always great. Anything from general advice to problem solving and s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Helpful staff, well laid out website, reasonably priced gear and prompt delivery. The only problem was a very damaged box containing a quite expensive DVR - luckily no HDD's. I will use CCTVD again... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Beveiligingssysteem leverancier
  2. Inbraakalarmwinkel
  3. Kabelmaatschappij
  4. Brandalarm leverancier
  5. Wegcamera
  6. Beveiligingsmaterialenwinkel

Geschreven door het bedrijf

At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.

High Quality Products

Geschreven door het bedrijf

CCTV Direct Online supplies High Quality Products
We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.

Trade Perks Just Got Better!

Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers

Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.

Reliable service, top brands, and unbeatable trade perks.

Contactgegevens

Promotion box for CCTV Direct (UK) Limited

New AI CCTV Camera Just Launched!

Discover latest Hikvision AI-powered cameras for next Level Security.

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 45% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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4,6

Alle reviews

(1.730)

250 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I’m very impressed for your all…

I’m very impressed for your all services. On time delivery and product Prices. Thank you so much CCTV Direct Team.

28 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Much appreciated, Shejan! We're happy to hear our pricing and delivery met your expectations.

Beoordeeld met 5 van de 5 sterren

Great service

27 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thank you! We’re glad you had a great experience.

Beoordeeld met 5 van de 5 sterren

Problem that got sorted easily.

Ordering was easy, dvr i ordered wasnt in stock so they upgraded my order. Top notch. Dvr arrived, got it setup, but system wouldnt load up, contacted cctvdirect. No problem after going through the problem, agreed it was possibly faulty, sent me a returns label. They phoned menafter testing to say they were shipping a new dvr, arrived next day. All set up and working. Excellent service, cant fault them. Thanks.

21 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks, Mark! We appreciate your patience and are glad we could resolve the issue quickly.

Beoordeeld met 5 van de 5 sterren

Replacement power supply

Exactly the product i needed to replace old power unit which was faulty. Good price and quick delivery.

21 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks, Jon! We’re glad the replacement was spot on and arrived quickly.

Beoordeeld met 5 van de 5 sterren

Great variety of products

Great variety of products. Easy to contact ..good communication..

17 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks, Sefa! We're glad you found what you needed and that our team was easy to reach — we’re always here to help.

Beoordeeld met 1 van de 5 sterren

Next day delivery took 8 days

Took 8 days for delivery when I paid for next day delivery. Mentioned multiple times during those 8 days that 8 wanted the postage fee back, 8 had to ask again after delivery and finally got it.

It took 8 days for delivery as the NVR was out of stock and they needed to wait 2 weeks for delivery from China, on day 6 this hadn't been ordered from china! I ended up paying more to get a different NVR delivered sooner! Maybe saying out of stock on the website would have been a great idea!

8 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thank you for your honest feedback. We're truly sorry for the delay and the lack of clarity around stock status. We understand how frustrating that must have been, and we’re reviewing our website and order process to ensure stock visibility and communication are clearer going forward. We appreciate your patience and hope to serve you better next time.

Beoordeeld met 5 van de 5 sterren

Great products & competitively priced.

Professional customer service, great products, competitively priced & speedy delivery. Would definitely recommend this company to anyone.

22 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks for the recommendation! We’re glad you were happy with our products and service.

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful. Great customer service.

14 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thank you, Susan! We’re happy we could help and provide great service.

Beoordeeld met 5 van de 5 sterren

RONS

All the information was availible

10 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks, Ron! We’re glad the information was clear and helpful.

Beoordeeld met 5 van de 5 sterren

Excellent service

Great service from start to delivery and priced good also.

7 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks, Stephen! We’re happy you were satisfied from start to finish.

Beoordeeld met 4 van de 5 sterren

Could have been excellent

Helpful staff, well laid out website, reasonably priced gear and prompt delivery. The only problem was a very damaged box containing a quite expensive DVR - luckily no HDD's. I will use CCTVD again based on their service andthe promise to rectify should the DVR have suffered any internal damage. (Looks sound but It's not yet been tested).

9 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks for the feedback! We’re glad everything arrived safely and appreciate your trust in us to make things right.

Beoordeeld met 5 van de 5 sterren

After waiting 6 weeks for another…

After waiting 6 weeks for another company I cancelled and ordered with CCTV Direct and they dispatched straightaway and i received the items the next working day - excellent result

2 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thank you for sharing your experience! We're glad we could step in and get your order out quickly — next-day delivery is what we aim for. Appreciate the kind words!

Beoordeeld met 5 van de 5 sterren

Very quick

Very quick. The item came on the second day.

2 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks so much! We're glad your item arrived quickly — we aim to keep things fast and hassle-free.

Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery. Good price.

1 oktober 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks so much for your feedback! We're glad to hear the delivery was speedy and the pricing hit the mark. If there's anything else we can assist you with, we're always here to help.

Beoordeeld met 4 van de 5 sterren

Easy to purchase arrived in a few days…

Easy to purchase arrived in a few days Hikvision always good cameras

27 september 2025
Logo CCTV Direct (UK) Limited

Antwoord van CCTV Direct (UK) Limited

Thanks for the great feedback! We're glad the purchase process was smooth and delivery prompt. Hikvision truly delivers reliable quality — we're proud to offer their products. If you ever need support or upgrades, we're here to help.

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