Centrick Reviews 3.648

Sufyaan and the rest of the staff at Liberty Place are always so helpful ! I’ve lived here for a couple of years now and I’ve always been able to rely on the concierge staff.

I raised two tickets with Centrick portal back in November 2025, asking for a simple breakdown of my service charges and the documents I’m legally entitled to. Months later, I’m still waiting. They haven’t resolved anything, haven’t provided the breakdown, and haven’t sent the certificates I requested.

Instead of doing their job, they keep sending me pointless “overdue balance” emails — even though the account is clearly in dispute and they haven’t fixed their own mistakes. It’s unbelievable that a company can operate with this level of confusion and still expect people to pay without question.

My biggest issue is the YE 2022 charge, which they keep getting wrong. I moved in on 10 November 2021, and my solicitor already paid for the exact 142 days I was liable for. Yet Centrick somehow keeps trying to charge me for a full year. How many times do I need to explain the same thing before someone actually reads the information?

I’m honestly exhausted dealing with this. Every interaction feels like talking to a wall. If Centrick spent half as much effort fixing their own errors as they do sending automated reminders, none of this would be happening.

Hussain Haider consistently responds promptly to queries and resolves them efficiently. I greatly appreciate this reliability.

I had a really positive experience with both Haider Hussain and Callum Bryan. They were friendly, professional, and quick to respond to my queries. It was clear they genuinely cared about resolving my issue, showed real empathy, and provided a great customer experience throughout. I wouldn’t hesitate to recommend their service to others. (Perm)

Haider Hussain was exemplary in his assistance for us. Polite, professional and thorough. A great asset for Centrick.

Called about an on going enquiry I had going on and just wanted an update. Spoke to Ben (Benjamin) on the phone who was really polite and apologetic about the matter at hand. Even though it wasn't Ben I had been talking to previously about the matter, he contacted those who I had been in conversation with and went beyond that by telling me to keeping in check with him to make sure everything goes okay and that it is resolved, which is beyond helpful and just so kind.
Although the matter wasn't resolved today, Ben was beyond kind and professional and seemed really passionate about helping me get my request sorted.
Hopefully it gets resolved and if it does I've got Ben to thank :)

I had a fantastic experience with Centric, and I just have to give a special shoutout to Saff, the property manager. From start to finish, Saff was professional, responsive, and genuinely caring. Nothing ever felt like too much trouble — every question was answered quickly and clearly, and any issues were handled efficiently.

What really stood out was how approachable and supportive Saff was throughout the whole process. It made everything feel smooth and stress-free, which is exactly what you want when dealing with property matters.

I would highly recommend Centric to anyone, and Saff is a real credit to the team. Thank you for such an excellent service!

Safs customer service is beyond brilliant, very informative and gets the job done

Saf at liberty place always helps looks after me. Been here for a few years now.

I have been coming to liberty place for over 10 years now working as an electrician for numerous different estate agents and I can honestly say saf goes above and beyond to help. Always a pleasure coming here.

Thank to Sufyaan at liberty place. Helped me out a lot with moving in and is a great member of the team.

Dev was professional, calm, and attentive throughout the conversation. He listened carefully to my concerns and questions, then responded with clear understanding and thoughtful answers.

What can I say about Centrick... I purchased a flat in a building managed by Centrick a little over 2 years ago in November '23. Ever since has been a constant battle with pricey management fees that somehow never cover everything.
At first, it took several months for Centrick to invoice me for my service fee, meaning I was already behind. I promptly paid up and continued to pay regularly for the following months.
Around ten months later they started sending threatening letters chasing an invoice of nearly £1k... it turns out they had neglected to mention, and invoice, a second management fee for the upkeep of the village. I was under the impression the payments I was making was covering all.
I tried for months to call and email to dispute this as i felt it was unfair that i was now in debt for an error of theirs. I ended up paying half out of savings, and getting a loan to cover the other half.
This in addition to be told that if I wanted to pay monthly rather than quarterly I would have to phone up at the beginning of every payment run. Surely this is something that can be set up fairly easy.
Fast forward around 7 months and I have had another bill for nearly £300 for under collection in 2023. It beggars belief that it has taken them 28 months to work out what they needed to collect... I had arranged an apportionment clause with the vendor when purchasing the flat to cover this eventuality, but that has now expired and so i will have to pay for a period when I didn't even own the property. Again, I have emailed and called but have been ignored and sent to voicemail.. I doubt I will ever get a call back on past experience. I'm also sure they won't like the suggestion that I pay off this invoice over the course of 28 months... It's okay for them to be financially incompetent, but I have to pay large invoices in 7 days, otherwise they'll slap on arbitrary admin fees. Just absolute crooks

I'm sure they're about to whack the fee up for 2026 too, despite cutting their staffing costs on the estate by slicing the hours of the on site security.

All this for the gate to be broken to allow my bike to be stolen, and the CCTV to be off so I couldn't see who it was?

Dickens Heath

Saf at liberty place is the best concierge in birmingham 100 stars

I would like to say thanks to Hayley Mears of VP Concierge. I have quite some troubles like service charge, connecting with Centrick, support like building enquiries, tenant queries. She is always so patient and professional to provide support. It is grateful to have her to serve our building.

Saf is the best property manager we have ever seen. He really is ready to help whenever he is at work, quick to resolve any issues. We are moving out of the property and will miss this wonderful apartment (Liberty Place, Birmingham) and the management (Centrick).

Sufyaan was extremely helpful over the weekend
Really appreciate his help

I first spoke to Ben who was very helpful and supportive on phone, he put me through to the credit team and I spoke to mustafaa who sorted my problem and kept me updated many thanks great support.

I have been living in Liberty Place for 2 years. Saf at the concierge has been really kind and helpful. He helped me with setting up the remote doorbell and always gets my deliveries on time. I have a truly great experience living here.

Sufyaan at liberty place was a tremendous help . Went out his way to assist me.