Centrick Reviews 

It’s currently 3am and the fire alarm won’t stop blaring as it did the night before and a couple of nights after that.

The elevator hasn’t worked in weeks, too. Some gates never fully close so anyone could walk into the building.

People have made complaints but it genuinely doesn’t seem to matter to them. They rather let us wake up in cold sweat, in the middle of the night, wondering if it’s a real fire or a random glitch as usual.

I’m going to move out which is a shame because my landlord is amazing. Centrick just cannot take care of this building or they just refuse to. Worst management I’ve ever experienced

Avoid Fabrick Square at all costs.

This place has become an absolute nightmare to live in. Fire alarms randomly go off at 5am waking the entire building for false alarms, yet during an actual fire incident the alarms reportedly failed to activate properly. Nobody seems to know what is going on.

The gates are constantly broken, meaning residents are forced to message each other in group chats just to get access to the car park. Then, despite paying for parking spaces, residents are still being targeted with parking fines by private parking companies even though there is no proper permit system in place.

Bins are constantly overflowing, lifts are regularly broken, and the building feels neglected. If you are elderly or disabled, seriously reconsider living here because the lift situation is unacceptable.

Service charges continue to increase massively with little visible improvement to the building or management. Many residents are now discussing tribunal action because people are fed up.

There have also been serious concerns raised by residents about access to properties, including reports of locksmiths attempting to gain entry to flats to check alarms without proper notice or resident permission, along with viewings allegedly being arranged without adequate consent or communication.

The entire place feels badly managed and residents are leaving wherever they can. I would genuinely advise people to stay away.

This gentleman was very helpful

Was staying in my friends Apartment in liberty place & I have to mention Saf who was so accommodating.

Great service from Devan this morning on the phone - helped me out with a Service Charge query and got me set up on the Centrick portal within minutes. Thanks Devan, appreciated

Great service Khalid is always pleasant and helpful

The staff member (Devan) was extremely helpful, following up my original query and resolving my issue.

Benjamin was extremley helpful and reassuring through the whole process. Made a stressful situation much less of a stress due to his calm manner and constant checking in. Even when the call got disconnected he was very quick and efficent in calling me back rather then me having to join a que again!

Kal at the Orion was very helpful

Khalid & Abdi both STARS! always super helpful, always happy to see them! Can’t say enough thank you to them!

Today I needed some really important help. I had the pleasure of speaking with Devan Vara. I haven't met such a professional, kind, and helpful person in a long time! He helped me so much, and I'm truly grateful. I wish there were more people like him!

We rented for 5 years and Hayley Mears is a fantastic concierge.

Haider Hussain was extremely helpful when I needed help with my fob replacement. He was professional and had it sorted promptly.

I dealt with Mustafa Sandhu in credit control today and he was courteous and professional.

I explained my situation to him and took his time and gave me suggestions to resolve my matter.

He is an asset to the organisation

Kind regards Jason

Centrick, you are the block manager of an apartment block in the midlands in which I own a flat. I attempted to sell the flat earlier this year and the sale fell through because my buyer 'was not happy with the state of the building'. I am now getting a solicitor to prepare the docs so that I can put the flat up for sale by auction. In return for a fee of £420 you provided them with a 'Management Pack'. Why has my solicitor had to go back to you with the following questions regarding this pack?

1. The buildings insurance policy expired on 31st March 2026. Please provide the current policy.
2. The EWS1 is dated November 2020. These should be renewed every 5 years. Has a new EWS1 been undertaken/ is it being commissioned?
3. There was no Fire Risk Assessment in the pack, only the EWS1. Please provide the FRA.
4.When will the 2024 and 2025 service charge accounts be finalised?

Do these documents exist? If yes why were they not included in the £420 pack (not exactly cheap)?

Spoke to Benjamin Wigley today. He couldn’t have been more helpful, really tried to help me with my query. So easy to talk to and nothing was too much trouble

I would like to express my gratitude to our attendant, Sufyaan. He is consistently helpful, proactive, and finds solutions to every problem. Thank you, Sufyaan, for your dedication to Liberty Place.

Been at liberty place for around 2 years, Sufyaan and the team are always super helpful and helped out if there were any issues

Sufyaan and the whole concierge/management team at Liberty Place are just exceptional.
They are always so easy to contact when needed, friendly and helpful. They really do go above and beyond for residents in the complex. Thanks you so much guys!

1. Poor facilities maintenance
2. Both lift of the property went out of order for more than a month. And most of the time only one lift work
3. Parking gate broken down and no one fixing it at all. Meaning no regular checking on the property
4. Entrance door broken down and anyone can just come and go without the fob