Je revois à la hausse l’avis que j’ai précédemment émis. L’entreprise Certified iq vient de créditer mon compte le 30/09/2024 du montant qu’elle avait débité le 13/09/2024, La loi permet d’ann... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
An update: l was able to finally contact the business and after sone pressure, which l do not feel l should of had to do l recieved a refund for the following 2 months, l paid for the first initia... Toon meer
Bedrijf heeft geantwoord
Initially thought it was free but was I willing to pay 50 cent .Now I’ve been made aware that after paying 50 cent people are getting monthly charges . I immediately went to Unsubscribe section where... Toon meer
Bedrijf heeft geantwoord
Good concept, not sure how credible it is. Listen, all the people crying over being charged £39.90 when they claim they didn't sign up for that. There's literally a tick box that says "confirm that I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our website offers various IQ tests designed by competent researchers. Each test is developed to assess specific cognitive skills such as verbal abilities, mathematical comprehension, visual capabilities, short-term memory, pattern recognition, analytical thinking, and spatial orientation. Our IQ tests are constantly updated and adjusted to maintain optimal accuracy and validity.
Contactgegevens
Verenigd Koninkrijk
- certified-iq.com
3,5
Gemiddeld
2K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fraud - hidden membership fee
Like many other customers - I ordered the 0.50p IQ test.
I was then charged just under £40 the following week.
My banking app flagged this up as fraud.
I have started an investigation with the fraud department with my bank to receive my money back.
25 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Nancy Castle,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
They lied
I did not like that it said that they were going to give results immediately after the test, that was a lie. They also lied about their trustpilot review saying it was five stars when it was only four. I do not enjoy companies like Certified Iq wasting my time.
25 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Jim Torthall,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scam as soon as you pay for a 50p iq…
Scam as soon as you pay for a 50p iq test they charge 39.90 for a subscription you didn't ask for . What a joke I will be getting that back
22 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Shaun andrews,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Pricing very unclear
Pricing very unclear, especially for the less wary.
My 18 y.o daughter 'signed-up' for an IQ test and suddenly realised she was £40 out of pocket 2 days later.
Having looked at Trustpilot there are multiple complaints about this issue going back more than one year, yet the company seems unwilling to change to a more clear and transparent pricing. Received a refund after multiple conversations, but concerned this ongoing pricing scheme will affect multiple others in the future.
28 februari 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
It was great
21 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Suyash,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Scam avoid
Paid 50p to download certificate which didn't download and then an error message appeared on the link. I emailed the customer services team and they told me I had a subscription with them for £40 which I didn't sign upto. Worried they've taken my card details and will be scammers. No refund processed and they won't send me any further information. It came as sponsored on Google so I believed this was trustworthy. Avoid at all costs.
17 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Anastasia Hunt,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
This is not legit
This is not legit. I completed the test just now, didn't receive any certificate or results so didnt actually get any IQ information for the .50p. I was provided a link and login details but they don't work at all and go to a page that is an error page. It's taken the 0.50 and I didn't realise about the subscription. I've contacted the bank and had to cancel my card. IQ responded to say they stopped the subscription also but I got nothing for my money but a broken link and the hassle of cancelling my card
18 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Maria,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Scamming services (DO NOT USE)
Scamming services.
Along with many other reviews this is an awful firm.
Hidden charges which I was told were “clearly stated”… They were not.
Don’t waste your money.
If 0 Stars was an option that still wouldn’t be enough.
In the current climate money is hard enough to get your hands and for wanting a bit of a chuckle and a laugh I’ve been well and truly conned.
28 maart 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Edward Henshall,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello Simranjeet kaur,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Please beware of hidden subscription!
Please beware of hidden subscription!
I thought I was paying a one time only fee for ONE IQ test I took and now have had a £39.90 subscription that was not clearly stated at all.
So please avoid or make sure not to get caught out!
16 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Maria Valentina Brandani,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
This is a scam
This is a scam. They will charge you nearly £40 repeatedly even when subscription is cancelled and you have reported to the bank.
6 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Absolute nightmare
I thought I was paying 50p for an IQ test result but 48 hrs later a monthly subscription of £39.90 left my account. Luckily my bank flagged it up as possible fraud and prevented them from taking any more. After two emails, I got Certified IQ to cancel the subscription but it took another *five* (increasingly desperate) emails to get a refund. Each reply reads like it’s from a bot but someone is obviously reading so it’s worth pleading (initially I tried indignant but that got me nowhere, so I switched to begging instead - far more efficient). Cannot believe this company is for real and that this is legal. Am only giving two stars for the fact I did eventually get a refund.
9 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Katja Sass,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Hidden subscription!!
Hidden subscription!!! Be aware, I paid 0,50£ but later I was charged 39,90£ it is a shame! Awful experience((((
11 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Luba,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Very good iq test
11 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Manosh Biswas,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
BEWARE!!!!
Hi,
I was asked by a friend to do this IQ test. And so I did, and all they said was do the test and you’ll pay £0.50 to get your results. Yeah, what they don’t tell you is that after 2 days (48 hours), they’ll charge you £39.90. DO NOT DO THIS IQ TEST. THEY ARE SLY AND THEY WILL NOT TELL YOU THAT YOU HAVE SUBSCRIBED TO THEIR WEBSITE.
I have contacted them for a refund, and they say they will NOT be giving me one. I am truly upset, and I feel like I have been cheated and scammed.
After having spoken to their customer service, I would really just like the money refunded. Their customer service was poor and they have escalated it to their billing department. I will be contacting my bank.
I’ll be waiting for any update
11 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Beware beware beware of hidden…
Beware beware beware of hidden subscription fees. Did a test thinking oh it's 50p, few days later nearly £40 taken out of my account. No email, no warning. Tried calling their 'customer service' number, just ringing out. Is this a Scam? I shall be contacting my bank or attempting to get refunded for something which I didn't sign up for!
11 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Nath Dunn,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
Googled for a quick iq test just as a…
Googled for a quick iq test just as a competitive laugh between mates. Came to the end to see a charge for 50p, thought that was plenty acceptable, only to then be charged £39.90 48 hours later.
Emailed asking for a refund as I’d not been made aware of this subscription, only to be told that they’re unable to give me a refund, as the subscription service is apparently clearly stated on the website. At no point was a £40 monthly subscription mentioned throughout doing the test.
Disgusting money grabbing company. Why on earth would anyone want to pay £40 a month to do an iq test.
Should be ashamed.
2 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Ashley Pepperell,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
The test was quick and easy
9 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Gopikrishnan Menon,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your confidence.
Sincerely,
The certified-iq team
Antwoord van Certified Iq
Hello Emily Taylor,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
DO NOT SIGN UP TO THIS LOT
DO NOT SIGN UP TO THIS LOT - ABSOLUTE SCAM WILL BE CONTACTING CONSUMER ADVISE TO REPORT. DID NOT HAVE AHY NOTIFICATION THAT YOU ARE CHARGED £39.90 after the 50p CHARGE!!!!
BEWARE - THANK GOODNESS MY BANK ALERTED ME AS A SCAM CHARGE!!
SAME REPLYBTGST YOU SEND TO EVERYONE ELSE! EMAIL HAS BEEN SENT TO YOU AWAITING REPLY !!!
8 april 2024
Review zonder uitnodiging
Antwoord van Certified Iq
Hello Julia Menzies,
We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.
We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on 020 4587 5863 or by email at contact@certified-iq.com. You'll always get a response from us, so don't hesitate.
Our customer service remains at your entire disposal.
We thank you for your trust.
Sincerely,
The certified-iq team
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