Failed to get renewal notification. Was told it was sent, but search of my email history found no evidence of it. Consequently my insurance cover expired without me realising. Messages sent 2 days be... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy enough to complete online application but puzzled why it made me ring company to give the same details again. Price certainly cheapest but had difficulty logging on to Customer Zone to view my p... Toon meer
Bedrijf heeft geantwoord
Fast no wait service, straight through on the phone, directed to sales person who talked me through the whole process, Very efficient, no extra sales chat to pay more, very pleased with contract and... Toon meer
Bedrijf heeft geantwoord
Yolanda was a wonderful representative for the company based on my experience. She listened, gave thoughtful advice, and didn't rush the call. Quite the opposite. Took time to take me step by step th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Contactgegevens
22-24 Cromwell Park, OX75SR, Chipping Norton, Verenigd Koninkrijk
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4,5
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Innocent was extremely helpful and…
Innocent was extremely helpful and efficient
16 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Easy to use website
17 april 2026
Antwoord van CETA Insurance
We're happy our website is easy for you to use. We appreciate your feedback and time.
great and fast
16 januari 2026
Antwoord van CETA Insurance
Many thanks for taking the time to leave us this review
Antwoord van CETA Insurance
We appreciate your feedback; we are glad the site is easy to use for you.
Able to apply and purchase online
16 april 2026
Antwoord van CETA Insurance
We're happy to hear that you were able to apply and purchase online. Thank you for your feedback.
Good knowledge
Good knowledge, good service, good value. Innocent was very friendly
15 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy you received good knowledge, service, and value. We appreciate your positive feedback and that you found our team member friendly!
Antwoord van CETA Insurance
Many thanks for taking the time to leave us this review
Helpful call handler who answered any…
Helpful call handler who answered any questions that I had
15 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy to hear that our call handler was helpful and answered your questions! We appreciate you sharing your positive experience.
Absolutely fantastic service
Absolutely fantastic service. So professional.
15 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy to hear that you had such a fantastic experience with our professional service. Thank you for your positive feedback!
Antwoord van CETA Insurance
We're happy to hear that our website was easy to use and that our coverage met your needs. Thank you for your positive feedback!
Antwoord van CETA Insurance
We're happy our instructions were clear and easy to follow. Thank you for your feedback; we appreciate it.
Simple to use
15 april 2026
Antwoord van CETA Insurance
Many thanks for taking the time to leave us this review
Failed to get renewal notification
Failed to get renewal notification. Was told it was sent, but search of my email history found no evidence of it. Consequently my insurance cover expired without me realising. Messages sent 2 days before expiry went to junk which I only check occasionally.
I was an angry customer when I phoned up, but the operative who helped me, called Innocent, did a very good job of sorting out my anger in resolving the issue and, with some help from his supervisor, got me insured again without loss of no claims discount. I should point out that my anger did not involve any shouting or abuse!!!!!! I was just very cross.
14 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We appreciate your feedback and regret you didn't receive your renewal notification, leading to an expired policy. We're glad the representative and their supervisor were able to resolve the issue and reinstate your coverage without losing your no-claims discount. We'll review our notification process to prevent this from happening again.
Bashnee was very good
Bashnee was very good, polite and sorted my address change out very professionally.
14 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy to hear that the address change was handled professionally and that you had a positive experience. Thank you for your feedback and time.
Good service and a result
Cancellation of policy dealt with competently and efficiently
10 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy to hear that your policy cancellation was handled competently and efficiently. Thank you for your positive feedback and time.
A very competitive price
A very competitive price, supported by a fast and efficient process to enable the insurance quote.
14 april 2026
Antwoord van CETA Insurance
We're happy to hear that you found our price competitive and the process fast and efficient. Thank you for sharing your positive experience with us!
Excellent customer service
After having a problem trying to renew my policy online I spoke to Brazo, one of the customer service team. Brazo was extremely helpful, patient and polite and managed to sort it all out for me.
14 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We're happy to hear that our customer service team member was helpful, patient, and polite in resolving your policy renewal issue. We appreciate you taking the time to share your positive experience.
Price was the major factor
Price was the major factor, the service regarding access to customer zone could have been better but that was not down to Brazo.
10 april 2026
Review zonder uitnodiging
Antwoord van CETA Insurance
We appreciate your feedback and are glad the price met your needs. We're sorry the customer zone access wasn't ideal and will look into this to improve our service.
Good service
14 april 2026
Antwoord van CETA Insurance
Many thanks for taking the time to leave us this review
it was cheap for what I felt it…
it was cheap for what I felt it covered! Some of the questions felt intentionally wordy and confusing which seemed underhanded.
13 april 2026
Antwoord van CETA Insurance
We're glad it felt affordable. We'll review the questions; thanks for pointing out the confusing wording. We appreciate your feedback and will use it to improve.
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